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Last edited 07 Apr 2021
Road improvement scheme consultation
For road improvement schemes, public consultation is strictly an optional, non-statutory process aimed at informing stakeholders and the general public about the scheme and seeking their views. This is a best practice two-way process with success dependent on both the quality of the presentation of the proposals and the adequacy of feedback response.
The UK Government established a code of practice for consultation, from which the seven criteria offered are useful principles that could be used by the consulting authority for a road improvement scheme:
 When to consult
 Duration of consultation exercises
 Accessibility of consultation exercises
 The burden of consultation
 Responsiveness of consultation exercises
 Keeping promises
Organisations should use their best endeavours to ensure that all implementation-related commitments made during a consultation be honoured, and that in the event that they cannot, an appropriate mechanism is created or used to discuss alternatives with key stakeholders.
A lack of information fuels fear, uncertainty and doubt, so implementers must communicate clearly and honestly about all relevant aspects of post evaluation developments. Stakeholders should be able to identify easily who to contact for valid information about implementation.
 Maintain contact
Organisers should compile and continuously update details of all individuals and groups affected by implementation; it should include those that took part in the previous consultation. They should offer them a mode of staying in contact with the project and being informed of developments.
 Machinery for dialogue
There must be appropriate and adequate arrangements for implementers and affected stakeholders to identify and address issues of common interest with a view to minimising impacts and resolving problems. On occasions it may be desirable to ensure an independent element in the selected machinery.
Organisations should monitor the impacts of implementation on a continuous basis, paying particular attention to individuals and groups falling within the equalities categories. Where impacts change, they have a responsibility to have 'due regard' of the consequences and take steps to mitigate wherever practicable.
 Measure stakeholder perceptions
Implementers need to know what affected people and groups think about what's happening. Perception monitoring needs to be undertaken using techniques that are appropriate for the working environment, and ideally, implementers should publish transparent feedback on what has been said by those affected.
This article originally appeared as Road improvement scheme consultation: Good practice, published by the Institution of Civil Engineers on 1 April 2016. It was written by Adam Kirkup.
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