Business process outsourcing (BPO)
Business process outsourcing (BPO) involves the contracting of non-primary business activities and functions to a third-party service provider. Typical BPO services include internal business functions such as the handling of payroll, human resources, and accounting; and customer-related services such as customer interfacing.
BPO can be referred to by different terms related to the specific nature of the outsourcing. Common terms include: information technology enabled services (ITES) for IT-based processes, knowledge process outsourcing (KPO), legal process outsourcing (LPO), engineering process outsourcing (EPO).
In the construction industry, companies can use BPO for various activities, including:
- IT services.
- CAD and BIM.
- Human resources and administration.
- Finance and accounting.
- Security.
- Facilities management.
- Project management.
- Structural design.
- Document management.
- Marketing and communications.
- Concept design.
- Detail engineering.
- Energy modelling and audits.
- Landscape design.
The primary advantage of BPO is the added flexibility that it offers a company. Since most BPO providers offer services on fee-for-service bases, a company can transform fixed into variable costs. By doing so, a company can be more flexible in responding to changes due to required capacity and workload, and therefore don’t need to invest in particular assets. By being relieved of certain activities, a company is able to focus on its core competencies, forward planning, and enhance value chain engagement.
However, there are some risks attached to BPO which can include an over-dependence on service providers, underestimated running costs, and the danger of data privacy breaches.
[edit] Related articles on Designing Buildings
- BS EN 15221.
- Business administration.
- Business model.
- Complex outsourcing.
- Construction organisation design.
- Construction organisations and strategy.
- Corporate finance.
- Critical service contracts.
- Critical suppliers.
- Funding options.
- Hard facilities management.
- Human resource management in construction.
- Insourcing.
- Joint venture.
- Outsourcing playbook.
- Partnering.
- Public sector dependent suppliers.
- Site administrator.
- Soft facilities management.
- Sourcing playbook.
- Subcontractor.
- TUPE considerations and bidding.
- Types of construction organisation.
- Vendor Managed Inventory VMI.
- Vested outsourcing.
- Working with landscape maintenance contractors.
Featured articles and news
Building Safety recap January, 2026
What we missed at the end of last year, and at the start of this...
National Apprenticeship Week 2026, 9-15 Feb
Shining a light on the positive impacts for businesses their apprentices and the wider economy alike.
Applications and benefits of acoustic flooring
From commercial to retail.
From solid to sprung and ribbed to raised.
Strengthening industry collaboration in Hong Kong
Hong Kong Institute of Construction and The Chartered Institute of Building sign Memorandum of Understanding.
A detailed description fron the experts at Cornish Lime.
IHBC planning for growth with corporate plan development
Grow with the Institute by volunteering and CP25 consultation.
Connecting ambition and action for designers and specifiers.
Electrical skills gap deepens as apprenticeship starts fall despite surging demand says ECA.
Built environment bodies deepen joint action on EDI
B.E.Inclusive initiative agree next phase of joint equity, diversity and inclusion (EDI) action plan.
Recognising culture as key to sustainable economic growth
Creative UK Provocation paper: Culture as Growth Infrastructure.
Futurebuild and UK Construction Week London Unite
Creating the UK’s Built Environment Super Event and over 25 other key partnerships.
Welsh and Scottish 2026 elections
Manifestos for the built environment for upcoming same May day elections.
Advancing BIM education with a competency framework
“We don’t need people who can just draw in 3D. We need people who can think in data.”
Guidance notes to prepare for April ERA changes
From the Electrical Contractors' Association Employee Relations team.
Significant changes to be seen from the new ERA in 2026 and 2027, starting on 6 April 2026.
First aid in the modern workplace with St John Ambulance.
Solar panels, pitched roofs and risk of fire spread
60% increase in solar panel fires prompts tests and installation warnings.
Modernising heat networks with Heat interface unit
Why HIUs hold the key to efficiency upgrades.
Comments
I find this article to be quite detailed and well-structured. It does tell in great detail how the real estate/ construction industry can benefit from outsourcing. Very insightful and useful for modern businesses to capitalise on.