- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 24 Jul 2017
Business process outsourcing (BPO)
Business process outsourcing (BPO) involves the contracting of non-primary business activities and functions to a third-party service provider. Typical BPO services include internal business functions such as the handling of payroll, human resources, and accounting; and customer-related services such as customer interfacing.
BPO can be referred to by different terms related to the specific nature of the outsourcing. Common terms include: information technology enabled services (ITES) for IT-based processes, knowledge process outsourcing (KPO), legal process outsourcing (LPO), engineering process outsourcing (EPO).
In the construction industry, companies can use BPO for various activities, including:
- IT services.
- CAD and BIM.
- Human resources and administration.
- Finance and accounting.
- Facilities management.
- Project management.
- Structural design.
- Document management.
- Marketing and communications.
- Concept design.
- Detail engineering.
- Energy modelling and audits.
- Landscape design.
The primary advantage of BPO is the added flexibility that it offers a company. Since most BPO providers offer services on fee-for-service bases, a company can transform fixed into variable costs. By doing so, a company can be more flexible in responding to changes due to required capacity and workload, and therefore don’t need to invest in particular assets. By being relieved of certain activities, a company is able to focus on its core competencies, forward planning, and enhance value chain engagement.
 Find out more
 Related articles on Designing Buildings Wiki
Featured articles and news
The David Lloyd Lymington Sports Village was 'Commended' in CIAT's 2018 AT Awards.
How do we make the smart city a reality?
Sir Nicholas Grimshaw has been awarded the UK’s highest honour for architecture.
Protecting the construction industry from Brexit.
Conceiving buildings collaboratively, testing them virtually.
Effective collaboration in post-disaster response and recovery
How do you prepare a claim for an extension of time and ensure it isn't rejected?
How innovative ‘design thinking’ may lead to new surface-water solutions.
What will be this year's office design trends?
Enhancing sustainability and resilience in disaster response.
What are EIAs, why are they needed and for which type of project?