- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 21 Feb 2019
Business process outsourcing (BPO)
Business process outsourcing (BPO) involves the contracting of non-primary business activities and functions to a third-party service provider. Typical BPO services include internal business functions such as the handling of payroll, human resources, and accounting; and customer-related services such as customer interfacing.
BPO can be referred to by different terms related to the specific nature of the outsourcing. Common terms include: information technology enabled services (ITES) for IT-based processes, knowledge process outsourcing (KPO), legal process outsourcing (LPO), engineering process outsourcing (EPO).
- IT services.
- CAD and BIM.
- Human resources and administration.
- Finance and accounting.
- Facilities management.
- Project management.
- Structural design.
- Document management.
- Marketing and communications.
- Concept design.
- Detail engineering.
- Energy modelling and audits.
- Landscape design.
The primary advantage of BPO is the added flexibility that it offers a company. Since most BPO providers offer services on fee-for-service bases, a company can transform fixed into variable costs. By doing so, a company can be more flexible in responding to changes due to required capacity and workload, and therefore don’t need to invest in particular assets. By being relieved of certain activities, a company is able to focus on its core competencies, forward planning, and enhance value chain engagement.
 Related articles on Designing Buildings Wiki
- Business administration.
- Business model.
- Construction organisation design.
- Construction organisations and strategy.
- Corporate finance.
- Funding options.
- Human resource management in construction.
- Joint venture.
- Outsourcing playbook.
- Site administrator.
- Types of construction organisation.
Featured articles and news
Technology informs procurement and planning practices.
BSRIA releases market sector growth projections.
Designing for durability and resilience.
Do plans to connect infrastructure and housing stack up?
1 minute review of CAMRA’s guide to historic drinking dens.
Their complex heritage remains largely unknown.
New editor covered facilities management, operations and construction in the US.
Exclusive log cabins on the North Antrim coastline.
Proactive forestry for strategic water management.
CIOB urges construction to share PPE with healthcare providers.
Why not write that article you've always meant to?