- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 01 Dec 2020
Soft facilities management
Photo by Rowela Pantaliano Alzona from Pexels.
Facilities management is the ‘...integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities’. Ref EN15221-1: 2006 Facility Management – Part 1: Terms and definitions. It is concerned with the management of facilities at both a strategic and a day-to-day level to deliver operational objectives and to maintain a safe and efficient environment.
- Hard facilities management (the fixed, physical fabric of the facility, which cannot be easily removed).
- Soft facilities management (the services that help the facility to function).
Soft facilities management services typically make the workplace more comfortable, pleasant and easy to use for building occupants and users. They can also affect health and safety, security and so on.
- Car parking.
- Catering and hospitality.
- Pest control.
- Post management.
- Waste management.
- Window cleaning.
 Related articles on Designing Buildings Wiki
Featured articles and news
Guidance offered on COVID-19 green recovery, building safety and more.
Providing strength and support above the joists.
Enforcer will test and investigate product safety.
Underfloor air conditioning comes to 24 St James's Square.
Consultation on public right to buy unused public property.
IHBC resource offers improved consistency.
New laws to ‘retain and explain’ historic statues.
The principles and art of the possible. Book review.
From horse and cart to hypermarket.
How elements and processes work together in a systems approach.
CIOB offers digital guide to proactive methods of working.
Tech will drive professional development in fields tied to infrastructure.