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Last edited 24 Feb 2021
Soft facilities management
Photo by Rowela Pantaliano Alzona from Pexels.
Facilities management is the ‘...integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities’. Ref EN15221-1: 2006 Facility Management – Part 1: Terms and definitions. It is concerned with the management of facilities at both a strategic and a day-to-day level to deliver operational objectives and to maintain a safe and efficient environment.
- Hard facilities management (the fixed, physical fabric of the facility, which cannot be easily removed).
- Soft facilities management (the services that help the facility to function).
Soft facilities management services typically make the workplace more comfortable, pleasant and easy to use for building occupants and users. They can also affect health and safety, security and so on.
- Car parking.
- Catering and hospitality.
- Pest control.
- Post management.
- Waste management.
- Window cleaning.
 Related articles on Designing Buildings Wiki
- Business process outsourcing (BPO).
- Facilities management.
- Facilities management audit FMA.
- Hard facilities management.
- ISO/PAS 45005 Guidance for working safely during COVID-19.
- Institute of Workplace and Facilities Management IWFM.
- Maximising maintenance budgets after lockdown.
- Move management.
- Vested outsourcing.
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