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Last edited 05 Aug 2021
Critical service contracts
The Sourcing Playbook, Government Guidance on service delivery, including outsourcing, insourcing, mixed economy sourcing and contracting, was produced by the Cabinet Office and published in May 2021. The Sourcing playbook emphasises that the delivery of public services is a collaborative endeavour involving colleagues from commercial, finance, project delivery, policy and other professions. It proposes to capture best practices from across the Government within 11 key policies that all central departments are expected to follow.
The concept of critical service contracts is identified in the Sourcing playbook as a key term. According to the Sourcing playbook, ‘Critical service contracts are contracts for outsourced services where significant disruption would occur should services be interrupted. These can be identified using the Cabinet Office Contract Tiering Tool, which considers factors such as the potential impact of service failure; service continuity; the speed and ease of switching suppliers; and the contract value.’
 Related articles on Designing Buildings Wiki
- Business process outsourcing (BPO).
- Critical suppliers.
- Disruption claims in construction.
- Outsourcing playbook.
- Public procurement.
- Sourcing in the construction industry.
- Sourcing playbook.
- Suppliers for design and construction.
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