Last edited 05 Aug 2021

Complex outsourcing

The Sourcing Playbook, Government Guidance on service delivery, including outsourcing, insourcing, mixed economy sourcing and contracting, was produced by the Cabinet Office and published in May 2021. The Sourcing playbook emphasises that the delivery of public services is a collaborative endeavour involving colleagues from commercial, finance, project delivery, policy and other professions. It proposes to capture best practices from across the Government within 11 key policies that all central departments are expected to follow.

Complex outsourcing is one of the concepts that is identified in the Sourcing playbook as a key term. According to the Sourcing playbook, 'complex outsourcing refers to any of the following: first generation outsourcing; significant transformation of service delivery; obtaining services from markets with limited competition or where government is the only customer; and any service obtained by contract that is considered novel or contentious.’

For more information see: The Sourcing Playbook.

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