Last edited 06 May 2021

Mains water



[edit] Introduction

Water supplied by the public water supply system is sometimes referred to as mains water. Pipework that delivers the public water supply is sometimes referred to as a water main.

Access to safe water is essential for good health. The 2030 Agenda for Sustainable Development recognised access to safe drinking water and sanitation as a human right. However, in the foreword to the 2019 World Water Development Report, Audrey Azoulay, Director-General of UNESCO conceded that: “… nearly a third of the global population do not use safely managed drinking water services and only two fifths have access to safely managed sanitation services.”

[edit] UK water supply

In the UK, mains water is supplied by local monopoly water companies. Typically, the first stage of the water supply process is the collection of rainwater in reservoirs, either from rivers and streams or from groundwater. This is pumped to water treatment works where it is treated and then stored in covered reservoirs before being pumped out via a distribution network of pipes and pumping stations.

Local monopoly water companies have a duty under section 45 of the Water Industry Act 1991 to respond to requests for new connections for domestic purposes, but can charge for providing the connection.

Domestic connection includes water for:

Non-domestic use includes water for:

Water companies must make sure they can meet existing and potential demand for domestic purposes when considering requests for non-domestic supply.

Some properties may source their water from a private water supply such as a borehole or well, for example, if the cost of providing a connection to the public water supply would be unreasonable.

[edit] Domestic water distribution

A stop cock should be available within properties to turn off the mains water supply.

Domestic mains water supply can be indirect, that is, it is supplied to a cold water tank where it is stored and then gravity-fed through the building (as well as directly to kitchen taps) or it can be direct, that is, all taps and appliances are fed directly from the water main at mains water pressure. Direct systems typically require less space as there is no water storage requirement, and they supply water at a higher pressure. However, if the water supply is interrupted, there is no stored water available to use.

Part G of the Building Regulations sets out requirements for sanitation, hot water safety and water efficiency. Approved document G to the Building Regulations provides guidance on:

[edit] Restriction of supply

Water companies are not permitted to disconnect or restrict domestic water supply if a customer owes them money. They can however take customers to court to recover money owed, and bailiffs may be permitted take goods to sell if the judgement is not settled.

Occasionally, the mains water supply may be restricted due to water shortages. Water companies can impose a ban or restriction on the use of hosepipes and sprinklers or can apply to the government for a drought order.

An ordinary drought order limits the use of water for specific activities such as car washing or watering gardens. An emergency drought order limits the supply of water and makes alternative arrangements for the supply of water, for example by erecting stand pipes.

For more information see: Hosepipe ban.

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