Working with maintenance contractors
Contents |
[edit] Introduction
Maintenance is the process of ensuring that assets retain a good appearance and operate at optimum efficiency. Building maintenance can be carried out by outsourcing or by using in-house teams, but generally, maintenance operations use a mix-and-match of service delivery mechanisms.
Modern buildings are generally quite complicated and require a range of expertise to operate and maintain. They may involve complex electrical, IT, plumbing and mechanical equipment. It is therefore be to the benefit of everyone directly involved with a building’s use that decisions regarding maintenance are put in place as soon as possible.
Common maintenance tasks may include:
- Carpentry.
- Lighting repairs.
- Pointing and plaster repairs.
- Plumbing.
- Landscaping and gardening.
- Building services and other equipment.
- Window and door repairs.
- Debris/rubbish removal and clearance.
- Jet washing with chemical cleaning agents to remove fungal stain or mould.
- Gutter clearance and repair.
- Painting.
- Facade and roof maintenance.
[edit] Hiring a maintenance contractor
Fully qualified specialists may be difficult to justify as full-time staff members, which is one of the reasons some organisations opt to outsource maintenance work. Contractors can be hired for a single project or a series of tasks.
When employing contractors, it is important to ask the right questions of each candidate, including:
- How long have you been in business?
- What qualifications or other credentials do you have for this type of work?
- Do you have up to date insurance coverage for this type of work? If so, are copies of the coverage available?
- Have you completed similar projects? If so, can you provide a list, including dates and contact information for reference checks? (In terms of references, it’s important to check these thoroughly, either through telephone calls or in person meetings arranged on the referee’s site.)
- Which individuals will work on the contract?
- What is your availability?
It is also important to note any risks that may arise during the project. An assessment should expose any health and safety precautions that will need to be taken, or existing information about the works and these should be shared with potential maintenance contractors.
The interaction between the maintenance contractor and the building occupants is another consideration. Contractors may interact with the users of the building and the way in which this is done can have a positive or negative impact. Careful scheduling and oversight by an in house member of staff should be put in place to address issues before they occur or resolve concerns, should they be reported.
[edit] Contracts and payment
It is important to provide a written contract that with detailed information about the project. It should be clear and complete, including information about the parties involved, the location of the project, the extent of the project, the schedule for the project, the timescale, safety considerations and so on.
When the contract has been completed and obligations have been met, or pre-agreed stages have been delivered, payment should be made. A checklist can serve as a helpful tool when reviewing the completion of the project based on the conditions set out in the contract. This list should confirm several things, including:
- The work has been inspected and approved.
- The work satisfies the requirements and standards in the contract.
- Warranties and other information for work and materials are provided.
- Materials, tools, equipment and other excess waste from the project is removed and disposed of properly.
- Information is provided to allow drawings, models and other asset information to be updated.
[edit] Related articles on Designing Buildings
- Appointing consultants for building design and construction.
- Building log book.
- Building owner's manual.
- In-house or outsource maintenance.
- JCT repair and maintenance contract.
- Maintenance contract.
- Maintenance contracts - a guide to best practice for procurement.
- Working with lighting maintenance contractors.
Featured articles and news
Shading for housing, a design guide
A look back at embedding a new culture of shading.
The Architectural Technology Awards
The AT Awards 2025 are open for entries!
ECA Blueprint for Electrification
The 'mosaic of interconnected challenges' and how to deliver the UK’s Transition to Clean Power.
Grenfell Tower Principal Contractor Award notice
Tower repair and maintenance contractor announced as demolition contractor.
Passivhaus social homes benefit from heat pump service
Sixteen new homes designed and built to achieve Passivhaus constructed in Dumfries & Galloway.
CABE Publishes Results of 2025 Building Control Survey
Concern over lack of understanding of how roles have changed since the introduction of the BSA 2022.
British Architectural Sculpture 1851-1951
A rich heritage of decorative and figurative sculpture. Book review.
A programme to tackle the lack of diversity.
Independent Building Control review panel
Five members of the newly established, Grenfell Tower Inquiry recommended, panel appointed.
Welsh Recharging Electrical Skills Charter progresses
ECA progressing on the ‘asks’ of the Recharging Electrical Skills Charter at the Senedd in Wales.
A brief history from 1890s to 2020s.
CIOB and CORBON combine forces
To elevate professional standards in Nigeria’s construction industry.
Amendment to the GB Energy Bill welcomed by ECA
Move prevents nationally-owned energy company from investing in solar panels produced by modern slavery.
Gregor Harvie argues that AI is state-sanctioned theft of IP.
Experimental AI housing target help for councils
Experimental AI could help councils meet housing targets by digitising records.
BSRIA Occupant Wellbeing survey BOW
Occupant satisfaction and wellbeing tool inc. physical environment, indoor facilities, functionality and accessibility.