Building user's guide
In addition to a building owner's manual and building log book, it may also be prudent to prepare a non-technical 'building user's guide' (BUG) with information for users about:
- The principles behind the design of the building and how these affect its operation.
- The building's standard of performance.
- Energy efficiency measures.
- Water-saving measures.
- Means of operating heating, lighting and cooling systems, and the consequences of incorrect operation.
- Access, security and safety systems.
- Methods for reporting problems.
- Car parking and cycling provision, local public transport, car sharing schemes, etc.
- Waste management.
- Training.
It may also include guidance for facilities managers and for maintenance and other contractors.
The building user's guide should be written as if the user knows nothing about the systems being described. The document needs to be kept up to date to reflect changes in the building and should be made easily accessible so that users can refer to it easily, and new users can learn about the building. Ideally it should be made accessible online.
The building user's guide is usually prepared by the designers, but its preparation may be considered an 'additional service' by consultants unless specifically required by their appointment agreement.
For more information, see How to write a building user guide.
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