Last edited 08 Sep 2020

Building user's guide

In addition to a building owner's manual and building log book, it may also be prudent to prepare a non-technical 'building user's guide' (BUG) with information for users about:

It may also include guidance for facilities managers and for maintenance and other contractors.

The building user's guide should be written as if the user knows nothing about the systems being described. The document needs to be kept up to date to reflect changes in the building and should be made easily accessible so that users can refer to it easily, and new users can learn about the building. Ideally it should be made accessible online.

The building user's guide is usually prepared by the designers, but its preparation may be considered an 'additional service' by consultants unless specifically required by their appointment agreement.

For more information, see How to write a building user guide.

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