Last edited 15 Dec 2021

BREEAM Aftercare support


[edit] Aim and benefits

Along with seasonal commissioning, aftercare support to the building end users is essential to improve building operational performance and to reduce the performance gap.

The BREEAM criteria overlaps government and BSRIA‘s soft landing requirements and helps ensure a smooth transition from handover through to full operation.

Face to face training for the facilities management (FM) team and the end users, also helps to optimise the use of building user guides, operation and maintenance manuals (O&Ms) and all other documents passed on at hand over stage.

Frequent meetings, and facilities to monitor utilities consumption enables enhanced seasonal commissioning and the identification of defects sooner rather than later.

[edit] When to consider

[edit] Design stage

If targeted, bring to the awareness of the client/design team that commitment is required and it needs to be included in the Employer’s Requirements (ERs) prior to tender so the potential contractors are aware that they need to allow for the service.

[edit] Post construction stage

Principal Contractors to appoint a team/individual in charge of aftercare duties, which then provide the meetings and training schedule and the list of potential attendees.

[edit] Step-by-step guidance

The Principal Contractor should demonstrate how they will:

[edit] Questions to ask while seeking compliance

[edit] Tools and resources

[edit] Tips and best practice

[edit] Typical evidence

Construction programme demonstrating a handover meeting.

Contractor’s summary to demonstrate how they intent to present key information about the building, on-site facilities management training, timetable for a walkabout of the building and introduction to the building systems, their controls and how to operate them.

Extract from the contractor commitment to provide initial aftercare support for at least the first month of building occupation.

Extract from the contractor commitment to provide longer term aftercare support for occupants for at least the first 12 months from occupation.

[edit] Applicable Schemes

The guidelines collated in this ISD aim to support sustainable best practice in the topic described. This issue may apply in multiple BREEAM schemes covering different stages in the life of a building, different building types and different year versions. Some content may be generic but scheme nuances should also be taken into account. Refer to the comments below and related articles to this one to understand these nuances. See this document for further guidelines.

BRE Global does not endorse any of the content posted and use of the content will not guarantee the meeting of certification criteria.

--Multiple Author Article 16:25, 19 Apr 2018 (BST)

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