BREEAM Aftercare support
 Aim and benefits
Face to face training for the facilities management (FM) team and the end users, also helps to optimise the use of building user guides, operation and maintenance manuals (O&Ms) and all other documents passed on at hand over stage.
 When to consider
If targeted, bring to the awareness of the client/design team that commitment is required and it needs to be included in the Employer’s Requirements (ERs) prior to tender so the potential contractors are aware that they need to allow for the service.
 Step-by-step guidance
The Principal Contractor should demonstrate how they will:
- Present key information about the building, including the design intent and how to use the building to ensure it operates as efficiently and effectively as possible.
- Conduct on-site facilities management training, to include a walkabout of the building and introduction to and familiarisation with the building systems, their controls and how to operate them in accordance with the design intent and operational demands.
- Provide initial aftercare support for at least the first month of building occupation, e.g. on-site attendance on a weekly basis to support building users and management (this could be more or less frequent depending on the complexity of the building and building operations).
- Provide longer-term extended aftercare support for occupants for at least the first 12 months from occupation, e.g. a helpline, nominated individual or other appropriate system to support building users/management.
 Questions to ask while seeking compliance
- Are the facilities specified for sub-metering and monitoring? Is there a Building Management System (BMS) specified and are all the sub-meters linked to the BMS?
- Who is in charge of appointing the aftercare team? Is it a contractor’s requirement or an independent party?
- Do you know the end users? So that the aftercare team can arrange a training schedule.
- If the end user is unknown or multi-tenanted, does the building have a central facilities manager to receive all the necessary training.
- Does the aftercare team have weekly and monthly meeting schedules for the first 12 months after occupation.
- Ask the client what sort of operational infrastructure and resources they have/intend to have in place to coordinate the collection and monitoring of energy and water consumption data once the building is occupied.
 Tips and best practice
- Remind contractors that they are actively involved with the building’s management team and ensure all the necessary meetings and schedules are drafted prior to handover.
- Ask for drafts of the contractor’s schedules etc prior to completion to check that they will meet BREEAM requirements.
 Typical evidence
Contractor’s summary to demonstrate how they intent to present key information about the building, on-site facilities management training, timetable for a walkabout of the building and introduction to the building systems, their controls and how to operate them.
 Applicable Schemes
The guidelines collated in this ISD aim to support sustainable best practice in the topic described. This issue may apply in multiple BREEAM schemes covering different stages in the life of a building, different building types and different year versions. Some content may be generic but scheme nuances should also be taken into account. Refer to the comments below and related articles to this one to understand these nuances. See this document for further guidelines.
--Multiple Author Article 16:25, 19 Apr 2018 (BST)
 Related articles on Designing Buildings Wiki
Issue support documents
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Issue support documents are written for named BREEAM Issues or sub-issues. More info. (ac) = awaiting content.
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- BREEAM Sustainability champion
- BREEAM Environmental management
- BREEAM Considerate construction
- BREEAM Monitoring of construction site impacts
- BREEAM Aftercare support
- BREEAM Seasonal commissioning
- BREEAM Testing and inspecting building fabric
- BREEAM Life cycle cost and service life planning
- BREEAM Stakeholder consultation (ac)
- BREEAM Commissioning (ac)
- BREEAM Handover (ac)
- BREEAM Inclusive and accessible design (ac)
- BREEAM Post occupancy evaluation
 Health and Wellbeing
- BREEAM Visual comfort Daylighting (partly ac)
- BREEAM Visual comfort View out
- BREEAM Visual comfort Glare control
- BREEAM Indoor air quality plan
- BREEAM Indoor air quality Ventilation
- BREEAM Thermal comfort
- BREEAM Internal and external lighting (ac)
- BREEAM Indoor pollutants VOCs (ac)
- BREEAM Potential for natural ventilation (ac)
- BREEAM Safe containment in laboratories (ac)
- BREEAM Acoustic performance
- BREEAM Safety and security (ac)
- BREEAM Reduction of energy use and carbon emissions
- BREEAM Energy monitoring
- BREEAM External lighting
- BREEAM Low carbon design
- BREEAM Passive design
- BREEAM Free cooling
- BREEAM LZC technologies
- BREEAM Energy efficient cold storage (partly ac)
- BREEAM Energy efficient transportation systems
- BREEAM Energy efficient laboratory systems
- BREEAM Energy efficient equipment (partly ac)
- BREEAM Drying space
- BREEAM Transport assessment and travel plan
- BREEAM Public transport accessibility
- BREEAM Sustainable transport measures
- BREEAM Proximity to amenities
- BREEAM Cyclist facilities
- BREEAM Alternative modes of transport (ac)
- BREEAM Maximum car parking capacity
- BREEAM Travel plan
- BREEAM Home office (ac)
- BREEAM Water consumption
- BREEAM Water efficient equipment
- BREEAM Water monitoring
- BREEAM Water leak detection (ac)
- BREEAM Hard landscaping and boundary protection
- BREEAM Responsible sourcing of materials
- BREEAM Insulation
- BREEAM Designing for durability and resilience
- BREEAM Life cycle impacts
- BREEAM Material efficiency (ac)
- BREEAM Construction waste management
- BREEAM Recycled aggregates
- BREEAM Speculative floor & ceiling finishes
- BREEAM Adaptation to climate change
- BREEAM Operational waste
- BREEAM Functional adaptability (ac)
 Land Use and Ecology
- BREEAM Site Selection
- BREEAM Ecological value of site
- BREEAM Protection of ecological features
- BREEAM Minimising impact on existing site ecology
- BREEAM Enhancing site ecology
- BREEAM Long term impact on biodiversity (ac)
- BREEAM Impact of refrigerants
- BREEAM NOx emissions
- BREEAM Flood risk management (ac)
- BREEAM Surface water run-off (ac)
- BREEAM Reduction of night time light pollution (partly ac)
- BREEAM Reduction of noise pollution
Once an ISD has been initially created the '(ac)' marker can be removed
This particular index is based around the structure of the New Construction and RFO schemes.