- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 14 Jun 2018
Projects are usually long-term transactions with high uncertainty and complexity, and it is impossible to resolve every detail and foresee every eventuality at the outset. As a result, situations often arise that are not clearly addressed by the contract. The basic factors that drive the development of conflict are:
- Contractual problems
For more information see: Construction disputes.
Conflict avoidance strategies can be used to manage these factors. Some of the most common conflict avoidance approaches include:
- Effective management. Potential problems can be analysed and managed by proactively planning future work and raising issues of concern early.
- Ensuring clear contract documents. Conflicts can arise from ambiguities in contract documents.
- Partnering and alliancing. Closer co-operation between project stakeholders can improve teamwork.
- Client management. A proper and full understanding of the client’s objectives can help avoid conflict, as can liaising with the client and managing expectations regularly.
- Progress assessment. Regularly assessing project progress, costs, and other key performance indicators and liaising with the main contractor to deal with any problems.
- Design team management. Ensuring timely provision of comprehensive and coordinated information both within the design team and from them to the contractor.
- Maintaining records. Conflict can often be avoided by keeping proper and detailed records of agreements, instructions, variations, labour, plant, materials, and so on.
- Payment practices. Establishing and adhering to proper payment practices.
- Stakeholder consultation and stakeholder management. Keeping all stakeholders up to date with regular reports on objectives risks, cost, progress and quality.
- Third party dependencies. Identifying and assessing third party dependencies and putting in place strategies to mitigate, transfer, avoid or accept risks.
 Related articles on Designing Buildings Wiki
Featured articles and news
Dr Nicholas Falk, director of the URBED Trust, explains why metro cities are the future of urbanisation.
From next week, UK firms can bid for a share of a £12.5m fund to boost productivity, performance and quality.
A right to light generally refers to the right to receive sufficient light through an opening.
Interference and compatibility - the effects of electromagnetic fields in the workplace.
Important action is being taken to inspire young people to train as engineers.
A survey of Leicester’s historic buildings resulted in local listing being taken more seriously.
Demolition is the most high risk activity in the construction sector. Read our introductory article here.
BSRIA report on the domestic boiler market, with China recording the most 'dynamic market uptake'.
Do we really know everything important about the impacts of our infrastructure projects? And if we don’t, does it matter?
Former Chief executive Richard Howson blames government for being 'poor payers'.