- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 14 Jun 2018
Projects are usually long-term transactions with high uncertainty and complexity, and it is impossible to resolve every detail and foresee every eventuality at the outset. As a result, situations often arise that are not clearly addressed by the contract. The basic factors that drive the development of conflict are:
- Contractual problems
For more information see: Construction disputes.
Conflict avoidance strategies can be used to manage these factors. Some of the most common conflict avoidance approaches include:
- Effective management. Potential problems can be analysed and managed by proactively planning future work and raising issues of concern early.
- Ensuring clear contract documents. Conflicts can arise from ambiguities in contract documents.
- Partnering and alliancing. Closer co-operation between project stakeholders can improve teamwork.
- Client management. A proper and full understanding of the client’s objectives can help avoid conflict, as can liaising with the client and managing expectations regularly.
- Progress assessment. Regularly assessing project progress, costs, and other key performance indicators and liaising with the main contractor to deal with any problems.
- Design team management. Ensuring timely provision of comprehensive and coordinated information both within the design team and from them to the contractor.
- Maintaining records. Conflict can often be avoided by keeping proper and detailed records of agreements, instructions, variations, labour, plant, materials, and so on.
- Payment practices. Establishing and adhering to proper payment practices.
- Stakeholder consultation and stakeholder management. Keeping all stakeholders up to date with regular reports on objectives risks, cost, progress and quality.
- Third party dependencies. Identifying and assessing third party dependencies and putting in place strategies to mitigate, transfer, avoid or accept risks.
 Find out more
 Related articles on Designing Buildings Wiki
Featured articles and news
If it is not planned properly even simple a activity can kill.
A disgruntled or ignored stakeholder can easily derail your hard work.
Next generation cementitious materials
Still going strong...one of the great buildings of the 20th century.
Review of the bible for heritage assets and their management.
The David Lloyd Lymington Sports Village was 'Commended' in CIAT's 2018 AT Awards.
How do we make the smart city a reality?
Sir Nicholas Grimshaw has been awarded the UK’s highest honour for architecture.
Protecting the construction industry from Brexit.
Conceiving buildings collaboratively, testing them virtually.
Effective collaboration in post-disaster response and recovery