Last edited 13 Nov 2020

Building Use Studies

Architecture-2 large .jpg


[edit] Introduction

Building Use Studies (BUS) is a methodology for evaluating occupant satisfaction that was developed in the 1980s for construction clients. The feedback generated is intended to help improve future quality and performance. By benchmarking occupant satisfaction levels against a large database of results for similar buildings, solutions can be created and decisions informed to improve occupant experience and optimise performance.

The BUS methodology is designed to be used by designers, sustainability consultants, architects, engineers, facilities managers, contractors and others.

The BUS methodology consists of the following services:

The benefits of BUS include:

[edit] Data collection

The first step is to use the BUS methodology to prepare surveys. Trained BUS partners are employed to assist and advise in this process.

The surveys take the form of a structured questionnaire which is designed to accumulate as much information as possible from as few questions as possible. Building occupants rate various performance-related aspects on a scale of 1-7. They can also provide written feedback.

Key variables are evaluated that cover aspects such as noise, space, thermal comfort, ventilation, indoor air quality, lighting, personal control, image and needs. Occupants of commercial buildings may be asked about how they perceive their productivity, and their travel to the building. Occupants of domestic buildings may be asked about their lifestyle and environmental issues.

[edit] Data analysis

The quantitative and qualitative data that is accumulated from the surveys is analysed by comparison with similar buildings already in the database. The non-domestic database has more than 850 buildings from around the world.

[edit] Results

The BUS methodology allows the results to be interpreted and placed in context for the particular building. Summary results provide an ‘overview’ of the overall building performance, while more detailed results for each question are reported using statistical tables, graphs and charts.

You can find out more at:

[edit] Related articles on Designing Buildings Wiki

[edit] External resources

Designing Buildings Anywhere

Get the Firefox add-on to access 20,000 definitions direct from any website

Find out more Accept cookies and
don't show me this again