Building Use Studies
![]() |
Contents |
[edit] Introduction
Building Use Studies (BUS) is a methodology for evaluating occupant satisfaction that was developed in the 1980s for construction clients. The feedback generated is intended to help improve future quality and performance. By benchmarking occupant satisfaction levels against a large database of results for similar buildings, solutions can be created and decisions informed to improve occupant experience and optimise performance.
The BUS methodology is designed to be used by designers, sustainability consultants, architects, engineers, facilities managers, contractors and others.
The BUS methodology consists of the following services:
- Surveys of building occupants.
- Post-occupancy evaluations.
- Briefs on strategic thinking and the future.
- Data management and analysis.
The benefits of BUS include:
- The worst aspects of common building problems that may affect occupants can be avoided or identified and tackled.
- By helping to understand future scenarios, obsolescence and poor flexibility can be minimised.
- It can help create buildings which are easier to manage and more user-friendly.
- It can assist with environmental performance and identify areas of improvement.
- It can help inform investment decisions.
[edit] Data collection
The first step is to use the BUS methodology to prepare surveys. Trained BUS partners are employed to assist and advise in this process.
The surveys take the form of a structured questionnaire which is designed to accumulate as much information as possible from as few questions as possible. Building occupants rate various performance-related aspects on a scale of 1-7. They can also provide written feedback.
Key variables are evaluated that cover aspects such as noise, space, thermal comfort, ventilation, indoor air quality, lighting, personal control, image and needs. Occupants of commercial buildings may be asked about how they perceive their productivity, and their travel to the building. Occupants of domestic buildings may be asked about their lifestyle and environmental issues.
[edit] Data analysis
The quantitative and qualitative data that is accumulated from the surveys is analysed by comparison with similar buildings already in the database. The non-domestic database has more than 850 buildings from around the world.
[edit] Results
The BUS methodology allows the results to be interpreted and placed in context for the particular building. Summary results provide an ‘overview’ of the overall building performance, while more detailed results for each question are reported using statistical tables, graphs and charts.
[edit] Related articles on Designing Buildings
- Appointing consultants.
- Building performance evaluation.
- Building performance metrics.
- Closing the gap between design and as-built performance.
- Energy audit.
- Maintenance.
- Performance of exemplar buildings in use: Bridging the performance gap FB 78.
- Performance in use.
- Post occupancy evaluation.
- Post occupancy evaluation process.
- Sick building syndrome.
- Thermal comfort.
- Wellbeing.
Featured articles and news
The 5 elements of seiri, seiton, seiso, seiketsu and shitsuke.
Shading for housing, a design guide
A look back at embedding a new culture of shading.
The Architectural Technology Awards
The AT Awards 2025 are open for entries!
ECA Blueprint for Electrification
The 'mosaic of interconnected challenges' and how to deliver the UK’s Transition to Clean Power.
Grenfell Tower Principal Contractor Award notice
Tower repair and maintenance contractor announced as demolition contractor.
Passivhaus social homes benefit from heat pump service
Sixteen new homes designed and built to achieve Passivhaus constructed in Dumfries & Galloway.
CABE Publishes Results of 2025 Building Control Survey
Concern over lack of understanding of how roles have changed since the introduction of the BSA 2022.
British Architectural Sculpture 1851-1951
A rich heritage of decorative and figurative sculpture. Book review.
A programme to tackle the lack of diversity.
Independent Building Control review panel
Five members of the newly established, Grenfell Tower Inquiry recommended, panel appointed.
Welsh Recharging Electrical Skills Charter progresses
ECA progressing on the ‘asks’ of the Recharging Electrical Skills Charter at the Senedd in Wales.
A brief history from 1890s to 2020s.
CIOB and CORBON combine forces
To elevate professional standards in Nigeria’s construction industry.
Amendment to the GB Energy Bill welcomed by ECA
Move prevents nationally-owned energy company from investing in solar panels produced by modern slavery.
Gregor Harvie argues that AI is state-sanctioned theft of IP.
Experimental AI housing target help for councils
Experimental AI could help councils meet housing targets by digitising records.
BSRIA Occupant Wellbeing survey BOW
Occupant satisfaction and wellbeing tool inc. physical environment, indoor facilities, functionality and accessibility.