Post occupancy evaluation process

BREEAM UK New Construction, Non-domestic Buildings (United Kingdom), Technical Manual, SD5078: BREEAM UK New Construction 2018 3.0, published by BRE Global Limited, defines Post-Occupancy Evaluation (POE), also known as Building Performance Evaluation (BPE) as a process:

….used to improve the building operation, occupants' comfort and other areas based on its outcomes. Therefore, the POE provides suggestions on potential improvements, including, but not limited to the following:

Re-commissioning activities
Measures that maintain or improve end users’ comfort and productivity
Health and safety

A POE can also be used as part of the stakeholder consultation at the briefing stage for a new building or the refurbishment of an existing one, in cases where the building occupants are the same. This can be achieved through the use of a questionnaire or workshops to highlight lessons from the old or existing building that could be taken into account in the design of the new project.

In relation to POE methodologies, it says:

‘Any POE or BPE methodology that fulfils the criteria can be used. Further guidance on POE can be found in the following resources:

BCO guide to Post-Occupancy Evaluation, British Council for Offices (BCO), 2007
BRE’s Design Quality Method (DQM) is a tried and tested, independent, post occupancy evaluation (POE) method used by all UK auditing authorities, and many funding bodies. Further information can be found at http://www.bregroup.com
BRE Digest 478, Building performance feedback: getting started
Guide to Post Occupancy Evaluation: Report and Toolkit
The Building Use Studies (BUS) methodology is an occupant satisfaction survey that will fulfil part of the POE credit requirement, occupant feedback stage: https://busmethodology.org.uk/
The Design Quality Indicator (DQI) is a method to assess the design quality of buildings. DQI is a process that actively involves a wide group of stakeholders in the design of building. It is delivered though a facilitated workshop that enables representatives from both the demand and supply side to work together to achieve the best outcome. Completion of the DQI Stage 5, In-use stage workshop could fulfil part of the POE credit requirement, the occupant feedback stage. See http://www.dqi.org.uk.
BSRIA Guide to Building Performance Evaluation in Non-Domestic Buildings is a general introduction to BPE, and explains why it is important and how it can be carried out.