Last edited 02 Sep 2020

Level of service

Urban Design Guidelines for Victoria, published by The State of Victoria Department of Environment, Land, Water and Planning in 2017 suggests that level-of-service (quality of service or service quality) refers to: ‘The capacity and effectiveness of a system's functionality, as experienced by users, to provide the service for which it is intended. For a pedestrian street or a park, the service can comprise various factors such as active, interesting surroundings, path width, pavement surface, seating opportunities, obstacles, safety from traffic, cleanliness.’

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