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Last edited 08 Dec 2021
Level of service
Urban Design Guidelines for Victoria, published by The State of Victoria Department of Environment, Land, Water and Planning in 2017 suggests that level-of-service (quality of service or service quality) refers to: ‘The capacity and effectiveness of a system's functionality, as experienced by users, to provide the service for which it is intended. For a pedestrian street or a park, the service can comprise various factors such as active, interesting surroundings, path width, pavement surface, seating opportunities, obstacles, safety from traffic, cleanliness.’
Anticipate, react, recover; Resilient infrastructure systems, published by the National Infrastructure Commission in May 2020, defines levels of service as: ‘Standards or thresholds that are used to express the quality and/or availability of an infrastructure service that an infrastructure provider should aim for.’
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