Last edited 04 Mar 2021

Customer demand rate

Aerospace series - Requirements for advanced product quality planning and production part approval process,” British Standards Institution, BS EN 9145, 2018, defines the demand rate as the: “Quantity of products required to be produced by the production organization over a specified period of time to fulfil the delivery schedule.”

Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, defines Customer Demand Rate as: ‘…the sum total of the rate of the particular product required in a given time frame, by one or many customers. It is likely that most construction projects will be delivered for one particular client, but most newly introduced products could have demand from multiple clients. In such cases, customer demand rate is derived as the sum total of the volume required in the given time frame and consequently any validation activities are carried out at peak demand. If additional customers come on board then the demand rate would just increase by adding the extra volume demand per unit time.’

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