Construction quality charter

The Construction Quality Charter refers to the Construction Quality Improvement Collaborative (CQIC) initiative launched as part of the joint public and construction sector CQIC collaboration and is designed to support the Scottish Construction Accord. The CQIC Construction Quality Charter focusses on five key ambitions and four key drivers and associated commitments to help to deliver a sustainable quality culture. These are outlined below and a pdf of the full charter which can be downloaded here.

The five key values of the CQIC charter are:

• Ambition. Developing a sector that believes in continuous improvement, is willing to change and is ambitious for the industry
• Collaboration. Working together to share knowledge, lessons learned and best practice
• Commitment. Taking pride in what we do, always doing our best, aiming for customer satisfaction and taking ownership and accountability when we get it wrong.
• Openness. Building an industry that is recognised for its honesty and integrity.
• Respect. Working across the industry to build professionalism, leadership, trust and self-respect.

The four key drivers and and associated commitments of the CQIC charter are:

• Quality control and assurance. Doing it right first time – at the right time.

Associated commitments: Processes in place to ensure compliance and to prevent errors. Mechanisms are in place to detect and address any variations to agreed standards. Appropriate project resources are available for budget, programme, design, materials and skills

• Behaviour. Creating the conditions that embed a “right first time” culture.

Associated commitments: Leadership demonstrate a commitment to delivering the CQIC vision and values at all times. All personnel are engaged and committed to creating a positive working environment with the right conditions for realising change.

• Alignment. All parts of the process are designed and implemented to drive quality, improve performance and deliver compliance.

Associated commitments: Leadership support initiatives that are designed to align policy and guidance across the sector. Project delivery systems, including procurement, are aligned to drive quality. Everyone has access to the right information at the right time.

• Competence. Roles & Responsibilities. Ensuring that everyone is clear about their roles and responsibilities and is competent to deliver them.

Associated commitments: Appropriate project leadership and management is in place. Culture encourages everyone to accept responsibility for delivering quality, Everyone has the right skills, experience, and qualifications to do a quality job. We are all committed to developing people.

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