Success criteria for soft landings projects
Success Criteria for Soft Landings Projects (BG74/2019) was written by Martin Roncerey with assistance from Michelle Agha-Hossein and members of the Soft Landings Network. It was published by BSRIA in May 2019.
Soft Landings underpins the delivery of better buildings by establishing the client’s key performance outcome requirements at the start of a project and ensuring the delivery team maintain their focus on those throughout the project from inception to completion and beyond.
This 17-page guide provides a simple and structured approach for setting success criteria on Soft Landings projects. It is aimed at clients and client advisers to enable them to identify success criteria and help them achieve those criteria at the end of the project.
Success criteria are the requirements set at the beginning of a project, against which the project will be evaluated at key stages to decide whether or not it has been successful from the key stakeholders’ point of view. They provide a means to ensure that the needs for the future building will be met and can be monitored throughout the project.
The contents of the guide are:
- Introduction.
- Defining the success criteria.
- Monitoring the success criteria.
- Evaluating the success criteria.
- Examples of success criteria.
- Appendix A: Roadmap example.
- Appendix B: Worked example – SEN school building.
- References.
It is available at: https://www.bsria.co.uk/information-membership/bookshop/publication/success-criteria-for-soft-landings-projects/
--BSRIA
[edit] Related articles on Designing Buildings Wiki
- 2020 Soft Landings Conference.
- BREEAM Aftercare support.
- BSRIA articles.
- BSRIA Soft Landings Awards.
- BSRIA.
- Building performance evaluation.
- Extended aftercare.
- Initial aftercare.
- Lessons learned report.
- Medical Research Council Laboratory of Molecular Biology soft landings project.
- Performance in use.
- Post occupancy evaluation.
- Post project review.
- Soft landings - helping clients lead contractors.
- Soft landings and business-focused maintenance.
- Soft Landings and Government Soft Landings - A convergence guide for construction projects.
- Soft landings.
- Success criteria.
Featured articles and news
ECA support for Gate Safe’s Safe School Gates Campaign.
Core construction skills explained
Preparing for a career in construction.
Retrofitting for resilience with the Leicester Resilience Hub
Community-serving facilities, enhanced as support and essential services for climate-related disruptions.
Some of the articles relating to water, here to browse. Any missing?
Recognisable Gothic characters, designed to dramatically spout water away from buildings.
A case study and a warning to would-be developers
Creating four dwellings... after half a century of doing this job, why, oh why, is it so difficult?
Reform of the fire engineering profession
Fire Engineers Advisory Panel: Authoritative Statement, reactions and next steps.
Restoration and renewal of the Palace of Westminster
A complex project of cultural significance from full decant to EMI, opportunities and a potential a way forward.
Apprenticeships and the responsibility we share
Perspectives from the CIOB President as National Apprentice Week comes to a close.
The first line of defence against rain, wind and snow.
Building Safety recap January, 2026
What we missed at the end of last year, and at the start of this...
National Apprenticeship Week 2026, 9-15 Feb
Shining a light on the positive impacts for businesses, their apprentices and the wider economy alike.
Applications and benefits of acoustic flooring
From commercial to retail.
From solid to sprung and ribbed to raised.
Strengthening industry collaboration in Hong Kong
Hong Kong Institute of Construction and The Chartered Institute of Building sign Memorandum of Understanding.
A detailed description from the experts at Cornish Lime.
IHBC planning for growth with corporate plan development
Grow with the Institute by volunteering and CP25 consultation.
Connecting ambition and action for designers and specifiers.
Electrical skills gap deepens as apprenticeship starts fall despite surging demand says ECA.
Built environment bodies deepen joint action on EDI
B.E.Inclusive initiative agree next phase of joint equity, diversity and inclusion (EDI) action plan.
Recognising culture as key to sustainable economic growth
Creative UK Provocation paper: Culture as Growth Infrastructure.