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Last edited 15 Dec 2020
Airport operations and business models have evolved dramatically over the last two decades to support the explosive growth of the global airline industry. Regulatory reforms and deregulation have ushered in a new aviation era. Emerging countries are showing dramatic traffic growth, diversity, and choice of airlines.
Due to rising competition in the airline sector, airports are becoming more responsive toward the needs of passengers. This is leading to a focus on innovation and cost reduction along with increased value and choice.
The penetration of smartphones and tablets is playing a key role in changing the outlook of global smart airports, with mobile check-in facilities giving customer service differentiation and cost reduction.
Among the smart airport solutions, landside solutions held the largest share of the market. However, terminal side solutions are expected to expand at the fastest rate in the future due to the increasing focus on lifecycle services and digital video surveillance and management solutions.
Among the smart airport applications, the core applications segment had the largest share of the overall spending on smart airport applications. This is due to an increase in the use of mobile devices to check flight updates, baggage status, and other information. In order to provide such information through mobile notification services, airports, as well as airline operators will have to invest significant sums in core applications. This segment is expected to remain dominant during due to the high demand for integration of applications to track, manage, and share accurate, up-to-date information in real-time with all the stakeholders of an airport ecosystem.
Smart airport services include; smart transport and parking, smart retail, hospitality, and entertainment, smart workplaces, smart airport processes, and smart business-to-business services. Among these, smart business-to-business services for airports was the largest segment of global smart airport services in terms of revenue in 2015. This is due to the rising demand for continuously updating passengers with real-time travel services such as route switching and valet parking.
The global smart airport market is dominated by key players including IBM Corporation, Cisco, and Siemens AG, while other players such as Raytheon, Amadeus IT Group, and QinetiQ are identified as emerging players in the market. Players such as Honeywell and SITA are amongst the promising players in the smart airport market with a strong position and relatively median growth as compared to the market leaders. Leading players are currently focusing on integrating products to create a new customer base. As a part of this strategy, they are engaging in strategic partnerships and acquisitions.
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