Level of service
Asset Management – an anatomy, Version 4, published by The Institute of Asset Management in July 2024, defines level of service as the: ‘parameters, or combination of parameters, which reflect social, political, environmental and economic outcomes that the organization delivers. Note: (1) The parameters may include safety, customer satisfaction, quality, quantity, capacity, reliability, responsiveness, environmental acceptability, cost and availability.’
Anticipate, react, recover; Resilient infrastructure systems, published by the National Infrastructure Commission in May 2020, defines levels of service as: ‘Standards or thresholds that are used to express the quality and/or availability of an infrastructure service that an infrastructure provider should aim for.’
Urban Design Guidelines for Victoria, published by The State of Victoria Department of Environment, Land, Water and Planning in 2017 suggests that level-of-service (quality of service or service quality) refers to: ‘The capacity and effectiveness of a system's functionality, as experienced by users, to provide the service for which it is intended. For a pedestrian street or a park, the service can comprise various factors such as active, interesting surroundings, path width, pavement surface, seating opportunities, obstacles, safety from traffic, cleanliness.’
[edit] Related articles on Designing Buildings
Featured articles and news
The future workforce: culture change and skill
Under the spotlight at UK Construction Week London.
A landmark moment for postmodern heritage.
A safe energy transition – ECA launches a new Charter
Practical policy actions to speed up low carbon adoption while maintaining installation safety and competency.
Frank Duffy: Researcher and Practitioner
Reflections on achievements and relevance to the wider research and practice communities.
The 2026 Compliance Landscape: Fire doors
Why 'Business as Usual' is a Liability.
Cutting construction carbon footprint by caring for soil
Is construction neglecting one of the planet’s most powerful carbon stores and one of our greatest natural climate allies.
ARCHITECTURE: How's it progressing?
Archiblogger posing questions of a historical and contextual nature.
The roofscape of Hampstead Garden Suburb
Residents, architects and roofers need to understand detailing.
Homes, landlords. tenants and the new housing standards
What will it all mean?
The Architectural Technology podcast: Where it's AT
Catch-up on the latest episodes.
Edmundson Apprentice of the Year award 2026
Entries now open for this Electrical Contractors' Association award.
Traditional blue-grey slate from one of the oldest and largest UK slate quarries down in Cornwall.
There are plenty of sources with the potential to be redeveloped.
Change of use legislation breaths new life into buildings
A run down on Class MA of the General Permitted Development Order.
Solar generation in the historic environment
Success requires understanding each site in detail.