Last edited 20 Dec 2020

Code of practice for letting and managing agents

The government announced its intention to regulate letting agents in October 2017, and this was followed by a 6-week call for evidence.

On 1 April 2018, in response to the call for evidence, the government announced proposals to introduce stronger protections against rogue letting and managing agents. This is intended to combat unexpected costs, deliberately vague bills or poor quality repairs.

Under a new mandatory code of practice, letting and managing agents will be required to obtain a nationally-recognised qualification to practice, with at least one person in every organisation required to have a higher qualification.

The new code will be developed by a working group of representatives from letting, managing and estate agents, tenants and regulation experts, with final proposals expected to be drawn up in early 2019.

A new independent regulator, responsible for the working practices of agents, will be given enforcement powers, and agents who fail to comply will not be permitted to trade. Criminal sanctions could be brought for severe breaches of the code.

Other proposals to be brought in under the code include:

The working group will also look into unfair additional charges for freehold and leaseholders and whether they should be capped or banned. This includes the use of restrictive covenants, leasehold restrictions and administration charges.

Housing Minister Heather Wheeler said; “By introducing new standards for the sector, we will clamp down on the small minority of agents who abuse the system so we can better protect tenants and leaseholders who find themselves at the end of a raw deal.”


On 6 April 2018, a new national database went live, enabling councils to share information between themselves and monitor landlords with a poor track record. The database will include landlords convicted of a range of housing, immigration and other criminal offences such as leasing overcrowded properties, fire and gas safety offences and unlawful eviction.

The database will be capable of being used by the government to publish updates on the number of banned landlords and agents, those convicted of a banning order offence, or recipients of two or more civil penalties. This will be broken down by local authority area.


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