- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 20 Feb 2018
Tenant management organisation
TMO's are independent legal bodies which can enter into a formal contract with the council, known as the management agreement. The management agreement outlines the services the TMO has taken responsibility for as well as those that remain under the remit of the council.
The size and form of a TMO can vary. Some TMOs may be responsible for only a small number of homes, while others may manage large estates of several thousand. They can either operate as a co-operative body or as a not-for-profit company. Smaller TMOs may be formed of volunteers, but larger TMOs can employ staff, such as housing managers, caretakers, repair workers, and so on.
Typically, a management committee will be elected to run the TMO. The TMO is able to choose the degree of responsibility they wish to assume from the council and the types of services to be managed by them may vary with local circumstances. Examples of services managed by TMOs include:
- Day-to-day repairs.
- Allocations and lettings.
- Tenancy management.
- Cleaning and caretaking.
- Maintenance of grounds and common areas.
- Rent collection and rent recovery.
Community groups who are interested in setting up a TMO can seek support from ‘guide TMOs’, and look at the options for taking over management services. As long as council tenants and/or leaseholders have been independently assessed as being competent to manage the proposed services, they will have the right to set up a TMO. A secret ballot is held among tenants on whether or not they agree to a TMO being set up.
The advantages of TMOs are that they can often manage housing more effectively than a landlord, being ‘on the ground’ with the relevant local knowledge to be able to act quickly and effectively. Similarly, TMOs may work better with socially excluded communities, and can play an important role in the regeneration of a neighbourhood.
 Find out more
 Related articles on Designing Buildings Wiki
- Common area.
- Community-led housing.
- Community right to bid.
- Community right to build.
- Community right to challenge.
- Community right to reclaim land.
- Community shares.
- Housing cooperative.
- Landlord and Tenant Act.
- Localism act.
- Neighbourhood planning.
- Real Estate Investment Trusts.
- Shared ownership.
- Social housing.
Featured articles and news
When is there a right to light, and what happens if it is obstructed?
What would the nationalisation of economic infrastructure mean for GB?
A new guide to improving value by reducing design error.
We've reached 80,000 page views a day and 10,000 registered users. Why not join them?
A masterplan is a framework within which a location is encouraged to develop or change. Read our introductory article.
New consultation announced on a specialist Housing Court to settle landlord-tenant disputes.
ICE responds to a transport consultation advising the government to make decisions enabling more inclusive cities.
BRE and Loughborough University complete first phase refurbishment of demonstration home.
How the risk of collapse of fibrous plaster ceilings is being addressed in theatres.
If you’re a great writer and have practical experience of the construction industry, it could be you.
Frustrated by long documents or technical jargon? Put off by sign-up forms or costs? Take this 5 min survey to help improve construction knowledge.