Consumer Code for New Homes (CCNH)
The Consumer Code for New Homes (CCNH) provides mandatory requirements for all registered developers. Approved by the Chartered Trading Standards Institute, the code was established to ensure best practice and set higher standards for the marketing, selling and purchasing of new homes.
A home will be covered by CCNH if it has been built and sold by a registered member, and the provisions of the code apply to the new home for 2 years after the date of completion of the sale.
The code covers the following stages in the new home buying process:
- Pre-purchase stage.
- Contract exchange stage.
- Handover and after sales.
- Complaints and disputes.
If a developer breaches the code, a range of sanctions can be applied, including removal from the register of members.
The code does not affect the legal rights of the buyer, or legislation regarding the sale and marketing of new homes.
The code sets out various assurances to the buyers of new homes, which include:
- Fair treatment by the developer (and agent).
- Legal and professional status of the developer.
- Standards of construction.
- Expected service levels.
- Maintenance requirements.
- Access to speedy, low-cost dispute resolution arrangements.
- Support for people in a vulnerable position.
The code does not apply to:
- Second-hand properties.
- New-build properties not sold by a registered developer.
- Properties remaining under the developer’s ownership.
- Properties acquired by social landlords for rent.
- Properties acquired by partnerships, commercial landlords, corporate bodies, charities, and so on.
- Properties built by self-builders.
- Properties assigned or sub-sold by an investor to a third party
[edit] Find out more
[edit] Related articles on Designing Buildings Wiki
- Affordable housing.
- Consumer Code for Home Builders.
- Developer.
- Development appraisal.
- National Housing Taskforce.
- National Planning Policy Framework.
- New Homes Bonus.
- Starter homes.
[edit] External resources
Featured articles and news
From Chaucer to Fawlty Towers.
Electrotechnical excellence, now open for entries.
Net zero electricity grids BSRIA guide NZG 5/2024
Outlining the changes needed to transition to net zero.
CIOB Global Student Challenge 2024
Universitas Indonesia wins for second year running.
New project and cultural district described in detail.
The nature of EPCs, crticism and inaccuracies.
History, issues and redesign.
From waste recycling to energy performance the hierchy.
An introduction to WERCS and WEEE responsibilities
Dealing with 2 million tonnes of waste equipment a year.
Global BACS Market: analytics and optimisation
A BSRIA glance at building automation and control systems.
What it is and how to use it.
Types of insulating plaster by binder and insulant.
Investors in People: CIOB achieves gold
Reflecting a commitment to employees and members.
Scratching beneath the surface; a guide to selection.
ECA 2024 Apprentice of the Year Award
Entries open for submission until May 31.
UK gov apprenticeship funding from April 2024
Brief summary the policy paper updated in March.