- Project plans
- Project activities
- Legislation and standards
- Industry context
- Specialist wikis
Last edited 17 Jan 2021
Consumer Code for New Homes (CCNH)
The Consumer Code for New Homes (CCNH) provides mandatory requirements for all registered developers. Approved by the Chartered Trading Standards Institute, the code was established to ensure best practice and set higher standards for the marketing, selling and purchasing of new homes.
The code covers the following stages in the new home buying process:
- Fair treatment by the developer (and agent).
- Legal and professional status of the developer.
- Standards of construction.
- Expected service levels.
- Maintenance requirements.
- Access to speedy, low-cost dispute resolution arrangements.
- Support for people in a vulnerable position.
The code does not apply to:
- Second-hand properties.
- New-build properties not sold by a registered developer.
- Properties remaining under the developer’s ownership.
- Properties acquired by social landlords for rent.
- Properties acquired by partnerships, commercial landlords, corporate bodies, charities, and so on.
- Properties built by self-builders.
- Properties assigned or sub-sold by an investor to a third party
 Find out more
 Related articles on Designing Buildings Wiki
- Affordable housing.
- Consumer Code for Home Builders.
- Development appraisal.
- National Housing Taskforce.
- National Planning Policy Framework.
- New Homes Bonus.
- Starter homes.
Featured articles and news
Training reflects updated guidance in BSRIA BG 29/2021.
Complete list of 2021 winners now available.
Recognising past and present role models for the future.
So why not write something?
LETI publishes guidance for energy efficient home retrofits.
Predictions about adequate post-pandemic IAQ in non-domestic buildings.
Government publishes plans to 'build back greener'.
The contentious nature of claims associated with cladding, fire safety and EWS1 forms.
ECA comments on low-carbon heating systems initiative and Heat and Buildings Strategy.