- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 17 Jul 2017
Consumer Code for New Homes (CCNH)
The Consumer Code for New Homes (CCNH) provides mandatory requirements for all registered developers. Approved by the Chartered Trading Standards Institute, the code was established to ensure best practice and set higher standards for the marketing, selling and purchasing of new homes.
A home will be covered by CCNH if it has been built and sold by a registered member, and the provisions of the code apply to the new home for 2 years after the date of completion of the sale.
The code covers the following stages in the new home buying process:
If a developer breaches the code, a range of sanctions can be applied, including removal from the register of members.
The code sets out various assurances to the buyers of new homes, which include:
- Fair treatment by the developer (and agent).
- Legal and professional status of the developer.
- Standards of construction.
- Expected service levels.
- Maintenance requirements.
- Access to speedy, low-cost dispute resolution arrangements.
- Support for people in a vulnerable position.
The code does not apply to:
- Second-hand properties.
- New-build properties not sold by a registered developer.
- Properties remaining under the developer’s ownership.
- Properties acquired by social landlords for rent.
- Properties acquired by partnerships, commercial landlords, corporate bodies, charities, and so on.
- Properties built by self-builders.
- Properties assigned or sub-sold by an investor to a third party
 Related articles on Designing Buildings Wiki
- Affordable housing.
- Consumer Code for Home Builders.
- Development appraisal.
- National Housing Taskforce.
- National Planning Policy Framework.
- New Homes Bonus.
- Starter homes.
 External resources
Featured articles and news
Book review: The vertebrate architecture of one of the most important practices of the 20th century.
Matt Rhodes, Quiss Technology, explains how an increasing number are falling victim to sophisticated cyber-attacks.
Assembly drawings represent items that consist of more than one component and show how they fit together.
Is the water sector under too much pressure from the regulator?
Everything you need to know about acoustics in under 800 words.
Check out our list of the 90 most unusual buildings of all time.
The government is to set a personal consumption target to reduce water use.
BSRIA calls for more education to promote fuels that are fit to burn.
Michael Gove admits air pollution is making people ill and shortening lives.
BRE call for a clearer, focused drive for the delivery of sustainable, quality developments.
Proposals for a 140m high observation wheel next to the Tyne.