- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 25 Aug 2020
Examples of stakeholders include:
- Members of the client organisation (such as user panels, champions and department heads).
- Other user groups (such as customers, residents, occupants, and visitors).
- Neighbours and community groups.
- Funders and shareholders.
- The local authority.
- Other statutory and non-statutory authorities.
- Special interest groups.
- The emergency services.
- Statutory utilities.
- Heritage organisations.
As stakeholders can influence the success of a project, it is very important that they are identified as early as possible and that their potential influence is systematically assessed. This might include an assessment of:
- The likely impact of the project on the stakeholder.
- The issues that they will have an interest in.
- Their likely position.
- Their ability to influence the project.
- Their potential impact on the project.
- Potential mitigating actions.
A first step in considering how to interact with different stakeholders can be the preparation of a stakeholder map or stakeholder matrix. This might categorise stakeholders as potential advocates that can help make the project happen, indifferent stakeholders, or opponents that may try to prevent it happening. They might then be assessed in terms of their potential influence on the project, the consequences of that influence on the project and the potential for changing their position (for example their willingness to engage in dialogue).
Resources are best targeted at stakeholders with a strong potential to influence the project, the consequences of which would be serious, but where there is a good possibility of changing their position.
A stakeholder management plan sets out the strategy for engaging with (or perhaps not engaging with) each stakeholder. It will allocate responsibility for that engagement, define the form that the engagement will take and what it is intended to achieve, as well as setting out how that engagement will be monitored and how any feedback will be processed. A stakeholder management plan should also include contact details for stakeholders and may include other background information.
Preparing a stakeholder management plan should not be a paper exercise, but should be a genuine process of understanding motives, building relationships and support, minimising risks and maximising opportunities. The stakeholder management plan should be kept up to date, and stakeholders should be kept informed about developments on the project.
- One to one consultations.
- Focus groups.
- Exhibitions and open-days.
- Printed materials.
- The use of specialist toolkits.
 Related articles on Designing Buildings Wiki
- BREEAM project delivery stakeholders.
- Collaborative practices.
- Consultation process.
- Design quality.
- Design review.
- Early BREEAM stakeholder engagement.
- Project roles table.
- RACI matrix.
- Risk management.
- Risk register.
- Stakeholder management.
- Stakeholder management: a quality perspective.
- Statutory authorities.
- Third party dependencies
- User panels.
 External references
- OGC: Category management toolkit, Stakeholder management plan.
- Buro Happold: File:A Rough Guide to Stakeholder Mapping.pdf. Reproduced with permission.
Featured articles and news
CIOB, NFCC, RIBA, RICS call for changes ahead of Building Safety Bill.
Developments in the Future Homes Standard.
An American chimney feature with a colourful past.
Homes based on need, not ability to pay.
Historic England adds 216 entries to the 'at risk' register.
Will cycling and walking provisions be preserved?
Assembly point levels range from relative to ultimate.
Signs are pointing to a recovery for the construction industry.
Campaigning to change perceptions about American Brutalism.
Sprinkler head configurations can prioritise people or property.
Report from The Carbon Project reveals shortcomings and recommendations.
Advice on how to join the electrotechnical profession.
BREEAM Building Back Better briefing paper provides initial guidance.