Aftercare manager
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[edit] Introduction
An aftercare manager (or defects manager) is involved with pre-handover, handover and the defects liability periods of a construction project.
Handover and close out takes place after the construction has ended. The employer is able to occupy the development but the contractor remains responsible for rectifying defects during a period known as the 'defects liability period' (or 'rectification period') which typically lasts six to 12 months.
This role is considered to be an integral part of the construction process, seen as the link between construction completion and handover. Aftercare managers are frequently required to monitor and resolve defects as well as attain making good defects (MGD) certifications. They may also involved in providing an evaluation of the handover process including the verification of documentation accuracy.
[edit] Relationship building
The aftercare manager must have strong communication skills and be able to connect with the client, the building or facilities managers, end users, suppliers and other stakeholders. The aftercare manager meets with project managers and contract managers to review liability issues and assess responsibilities.
This person will also be in regular contact with consultants and subcontractors. This could mean calling upon a subcontractor to return to the job to resolve defects and then providing the client with an update once the defects have been addressed.
During the aftercare phase, they may also manage suppliers and labourers still associated with the project.
Due to the variable nature of the role, the person should be able to work as part of a team, but should also be able to function independently.
[edit] Responsibilities
In addition to relationship building, there are several technical and logistical tasks that are often assigned to the aftercare manager. These can include:
- Arranging site inspections.
- Entering jobs into the MGD system.
- Updating the administrative aspects of jobs and managing assignments for supply chain and service engineers.
- Managing operational budgets.
- Controlling facilities management activities during handover.
- Producing status reports for review.
- Conducting internal audits.
[edit] Background
Knowledge of building regulations, contracts and specifications is important for most aftercare managers. It may be beneficial for an aftercare manager to have some experience with electrical and mechanical systems, although this is not always required. Familiarity with technology may also be helpful.
