User personas
Smart Building Overlay to the RIBA Plan of Work, published by the RIBA in 2024, states: ‘User personas are semi-fictional characters based upon expected building end-users or other stakeholders – in other overlays, they are also referenced as a ‘user group’. The purpose of user personas in the process of delivering a smart building is that the most important activities can be prototyped through from the position of the intended user. A user persona focused approach can support the successful development of a smart building by feeding user focussed design parameters into the earliest stages of the project.’
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