ISO 9000
The International Organization for Standardisation ISO 9000 is a ‘family’ of quality management systems designed to help organisations create their approach to directing, controlling and coordinating quality.
It aims to meet the needs of an organisation to demonstrate its ability to consistently provide products that meet the requirements of clients, stakeholders and any applicable regulatory requirements. It is important to note that it is intended to be the base level of a quality system, rather than a complete guarantee of quality.
ISO 9000 is not industry-specific, it can be applied to organisations from many different industries and of any size.
ISO 9000 contains these standards:
- ISO 9001:2015: Quality management systems - Requirements
- ISO 9000:2015: Quality management systems - Fundamentals and vocabulary (definitions)
- ISO 9004:2009: Quality management systems – Managing for the sustained success of an organization (continuous improvement)
- ISO 19011:2011: Guidelines for auditing management systems
The ISO quality management principles are:
- Customer focus: Organisations should seek to understand customer needs, meet their requirements and exceed expectations.
- Leadership: Leaders should establish and maintain organisational unity, direction and a positive internal environment.
- Involvement of people: Peoples' abilities at all levels can be used for the organisation's benefit.
- Process approach: Activities and related resources should be managed as a process to achieve a desired result.
- System approach to management: Overall performance improvement should be a permanent objective.
- Continual improvement: Analysing data and information enables effective decisions.
- Factual approach to decision-making.
[edit] Find out more
[edit] Related articles on Designing Buildings Wiki
Featured articles and news
There are plenty of sources with the potential to be redeveloped.
Change of use legislation breaths new life into buildings
A run down on Class MA of the General Permitted Development Order.
Solar generation in the historic environment
Success requires understanding each site in detail.
Level 6 Design, Construction and Management BSc
CIOB launches first-ever degree programme to develop the next generation of construction leaders.
Open for business as of April, with its 2026 prospectus and new pipeline of housing schemes.
The operational value of workforce health
Keeping projects moving. Incorporating unplanned absence and the importance of health, in operations.
A carbon case for indigenous slate
UK slate can offer clear embodied carbon advantages.
Costs and insolvencies mount for SMEs, despite growth
Construction sector under insolvency and wage bill pressure in part linked to National Insurance, says report.
The place for vitrified clay pipes in modern infrastructure
Why vitrified clay pipes are reclaiming their role in built projects.
Research by construction PR consultancy LMC published.
Roles and responsibilities of domestic clients
ACA Safety in Construction guide for domestic clients.
Fire door compliance in UK commercial buildings
Architect and manufacturer gives their low down.