ISO 9000
The International Organization for Standardisation ISO 9000 is a ‘family’ of quality management systems designed to help organisations create their approach to directing, controlling and coordinating quality.
It aims to meet the needs of an organisation to demonstrate its ability to consistently provide products that meet the requirements of clients, stakeholders and any applicable regulatory requirements. It is important to note that it is intended to be the base level of a quality system, rather than a complete guarantee of quality.
ISO 9000 is not industry-specific, it can be applied to organisations from many different industries and of any size.
ISO 9000 contains these standards:
- ISO 9001:2015: Quality management systems - Requirements
- ISO 9000:2015: Quality management systems - Fundamentals and vocabulary (definitions)
- ISO 9004:2009: Quality management systems – Managing for the sustained success of an organization (continuous improvement)
- ISO 19011:2011: Guidelines for auditing management systems
The ISO quality management principles are:
- Customer focus: Organisations should seek to understand customer needs, meet their requirements and exceed expectations.
- Leadership: Leaders should establish and maintain organisational unity, direction and a positive internal environment.
- Involvement of people: Peoples' abilities at all levels can be used for the organisation's benefit.
- Process approach: Activities and related resources should be managed as a process to achieve a desired result.
- System approach to management: Overall performance improvement should be a permanent objective.
- Continual improvement: Analysing data and information enables effective decisions.
- Factual approach to decision-making.
[edit] Find out more
[edit] Related articles on Designing Buildings Wiki
Featured articles and news
ECA Industry Awards 2024 shortlist revealed
22 leading businesses from across the electrotechnical and engineering services sector.
Government unveils Skills England strategy
Skills England to transform opportunities and drive growth.
New Government Hub for York Given Planning Green Light
For up to 2,600 civil servants, due for completion by 2028.
Construction Skills Certification Scheme cards
July update on Professionally Qualified and Academically Qualified Person Cards.
BSRIA Briefing 2024, November 22
Sustainable Futures: Redefining Retrofit for Net Zero Living.
The CLC on driving competency in the retrofit sector
Previously published roadmap on skills for net zero.
The first labour government King's speech in fifteen years
Construction industry reactions, support and some concern.
CIOB Retrofit of Buildings Technical Information Sheet
What retrofit is, the approach to be taken and processes to be followed.
Adapting Historic Buildings for Energy and Carbon Efficiency
Historic England advice note 18, free download published.
10 retrofit projects revisited 10 years after completion.
Information orders, building liability orders and SPVs
Key BSA terms and how they impact special purpose vehicles.
Listed despite problems with its design.
Zen and the art of cycling exploration.
Design Council Homes Taskforce launched
To support government 1.5 million homes target within UK climate commitments.