- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 27 Apr 2020
The International Organization for Standardisation ISO 9000 is a ‘family’ of quality management systems designed to help organisations create their approach to directing, controlling and coordinating quality.
It aims to meet the needs of an organisation to demonstrate its ability to consistently provide products that meet the requirements of clients, stakeholders and any applicable regulatory requirements. It is important to note that it is intended to be the base level of a quality system, rather than a complete guarantee of quality.
ISO 9000 is not industry-specific, it can be applied to organisations from many different industries and of any size.
ISO 9000 contains these standards:
- ISO 9001:2015: Quality management systems - Requirements
- ISO 9000:2015: Quality management systems - Fundamentals and vocabulary (definitions)
- ISO 9004:2009: Quality management systems – Managing for the sustained success of an organization (continuous improvement)
- ISO 19011:2011: Guidelines for auditing management systems
The ISO quality management principles are:
- Customer focus: Organisations should seek to understand customer needs, meet their requirements and exceed expectations.
- Leadership: Leaders should establish and maintain organisational unity, direction and a positive internal environment.
- Involvement of people: Peoples' abilities at all levels can be used for the organisation's benefit.
- Process approach: Activities and related resources should be managed as a process to achieve a desired result.
- System approach to management: Overall performance improvement should be a permanent objective.
- Continual improvement: Analysing data and information enables effective decisions.
- Factual approach to decision-making.
 Find out more
 Related articles on Designing Buildings Wiki
Featured articles and news
Expert commentary and insight.
Guidance offered for stained glass window maintenance.
Define need before determining viability.
Framework examines social value of projects.
RfX or Request for [fill in the blank].
Organisation establishes Equality, Diversity, Inclusion taskforce.
Government announces plans for new building projects.
Outsourcing method to procure and manage supplies.
Joint support of Local Authority Historic Environment and Conservation Services.
The Chesapeake Bay Bridge-Tunnel is an outstanding achievement.
Buildings of the interwar years. Book review.
Ireland’s climate change sectoral adaptation plan.
Rethinking the acoustics of the office.
Various deterrent measures can help managers deal with avian problems.
Groups send message to government.