Drinking Water Quality Regulator for Scotland DWQR
The Drinking Water Quality Regulator (DWQR) is a body which is independent of Scottish Ministers. In addition to ensuring the safety of drinking water in Scotland (primarily by holding Scottish Water accountable), the DWQR handles the monitoring and inspection of the water supply.
Its enforcement powers were established under The Public Water Supplies (Scotland) Regulations 2014. The DWQR is permitted to act if the requirements of the 2014 regulation are not upheld. It is also able to exercise emergency powers to force water suppliers to carry out actions (such as repairs) if water supplies become compromised.
As part of its efforts to ensure the safety of water supplies, DWQR works with Citizens Advice Scotland. The two entities handle consumer issues that have not been satisfactorily dealt with by Scottish Water.
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