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Last edited 24 Dec 2021
New Homes Ombudsman Service
The New Homes Quality Board Glossary of the terms used in the Code and Guidance, published by The New Homes Quality Board in 2021, defines the New Homes Ombudsman Service (NHOS) as a service that: ‘…will investigate and resolve, determine or make recommendations in relation to Disputes and Complaints between the Customer of a New Home and the Developer where the Customer believes the Developer has failed to meet the requirements of the Code (New Homes Quality Code)’.
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