Eight disciplines of problem solving

Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, suggests that the Eight Disciplines of Problem Solving (8D) refers to: ‘A problem-solving approach originally developed by the Ford Motor Company, now used throughout the automotive industry; it has also been successfully applied in other industries, e.g., manufacturing, healthcare, and finance. A useful tool in both product and process improvement, 8D is a methodology for identifying, correcting and eliminating recurring problems.'

Introduction to Construction Quality Planning, Applying APQP to construction manufacturing, published by the Construction Innovation Hub in December 2019, suggests that the problem-solving methodology Eight Disciplines of Problem Solving (8D): ‘…is often used in the manufacturing sector …. The 8D method has been developed to identify the root cause for any non-conformances found in the product. Such a situation arises when the internal or external customer receives a product and later identifies that the product has issues with its ‘fit, form or function’. The 8D method can then be used to contain the stock, define the problem, identify and verify the root cause(s) of the non-conformance and put in place corrective as well as preventative measures. This is fed back into the FMEA (Failure Mode and Effects Analysis) tools and the Control Plans ensuring ongoing continuous improvement.’

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