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Last edited 08 Mar 2021
Quality cost and delivery
Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, suggests that Quality, Cost, and Delivery (QCD) is: ‘An umbrella term for seven key performance measures originally developed by the automotive industry but now used to improve production performance across a wide range of industries. QCD includes the following, all of which use simple mathematical equations to analyse production performance: Not right first time (NRFT), delivery schedule achievement, people productivity, stock turns, overall equipment effectiveness, value added per person, and floor space utilisation.’
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