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Last edited 27 Aug 2021
TrustMark is a government-endorsed scheme for trusted tradesmen in the domestic sector. It is a ‘not for profit’ social enterprise that can be used by consumers to find reputable tradespeople for small home renovations, repair, maintenance and improvement (RMI) projects and energy efficiency and retrofit activities.
TrustMark was established in 2005 in an effort to curtail the activities of unscrupulous members of the construction industry. The organisation’s administrative activities operate within a Master Licence Agreement issued by the Government’s Department for Business, Energy and Industrial Strategy (BEIS). TrustMark’s practices are overseen by an independent Board and a network of councils and panels.
 Parameters of operations
Tradespeople registered under the TrustMark scheme are required to follow specific business practices including Framework Operating Requirements, a Code of Conduct and Customer Charter. Should a problem arise with a TrustMark tradesperson, customers can contact the organisation to assist with achieving a resolution.
On 4 August 2020, the Government announced that tradespeople must register for TrustMark accreditation to take part in the £2 billion Green Homes Grants programme, which will cover a range of green home improvements.
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