- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 25 Jan 2021
Also known as an interactive kiosk, a self-service kiosk is a screen device that is used to display information or facilitate an action. Unlike a standard tablet kiosk, a self-service kiosk is one people use themselves.
Self-service kiosks can have several purposes, including:
- Saving human resources.
- Reducing waiting times for customers.
- Providing services to more people in a shorter time.
- Offering multiple features and functions (such as offering information, taking payments, printing tickets and so on).
Self-service kiosks of various shapes and sizes are used in supermarkets, hospitals, fast food restaurants, railway stations, airports and other types of facilities with a high level of customer interaction.
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