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Last edited 22 Aug 2019
Details about the ownership and maintenance of common areas and the appointment of a property factor should described in the title deeds for the property, but if they are not, then the rules set out in the Tenement Management Scheme (TMS) can be adopted.
The functions of a property factor might include:
- Appointing contractors, caretakers, gardeners, insurers and so on.
- Organising owners' meetings.
- Inspecting the building and arranging necessary works.
- Dealing with complaints.
- Collecting payments and managing finances.
A property factor may be a private business, a local authority or a registered social landlord. They may be appointed by the owners (if two-thirds of the owners agree), by the developer of the property, or may be imposed by a scheme such as the right to buy. Owners each pay a share of the factor's fees.
It is an offence to operate as a property factor without being registered.
Property factors must comply with the Code of Conduct for Property Factors which sets out the minimum standards that must be met and the details that must be included in a written statement of services. They must provide a written statement of services to owners within 4 weeks of being asked for it, setting out:
- The basis on which they are acting.
- The services they will provide.
- How much the services will cost and how this will be charged to owners.
- A complaints handling procedure.
- Timescales for responses to requests.
- How the agreement can be terminated.
- A declaration of interests.
Owners can make an application to the Homeowner Housing Panel if they believe their property factor has failed to carry out their duties, or failed to comply with the Code of Conduct, if the property factor refuses to resolve the complaint themselves or delays unreasonably attempts to resolve it.
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