Last edited 14 Oct 2019

Consumer Contracts Regulations

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are applicable to all contracts for the provision of goods from 13 June 2014. They replace the previous Consumer Protection (Distance Selling) Regulations 2000 and the Cancellation of Contracts made in a Consumer's Home or Place of Work, etc. Regulations 2008.

The regulations apply to off-premises contracts, distance contracts and on-premises contracts.

The regulations set out the following:

  • The information a trader must give to a consumer before and after making a sale.
  • How that information should be provided.
  • The right for consumers to change their minds when purchasing from a distance or off-premises.
  • Delivery times and passing of risk.
  • A prohibition on any additional payments which appear as a default option.
  • A prohibition on consumers having to pay in excess of the basic rate for post-contract customer help lines.

Schedule 1 to the regulations details the information that must be provided for on-premises contracts whilst Schedule 2 details the information for off-premises contracts. Schedule 3 provides details on cancellation rights for all distance and off-premises sellers.

Guidance information on the implementation of the regulations is provided in the government booklet ‘Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, Implementing Guidance, December 2013’.

See also: Advice from CIAT about the cancellation of consumer contracts.

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