- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 21 Jun 2018
Consumer Contracts Regulations
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are applicable to all contracts for the provision of goods from 13 June 2014. They replace the previous Consumer Protection (Distance Selling) Regulations 2000 and the Cancellation of Contracts made in a Consumer's Home or Place of Work, etc. Regulations 2008.
The regulations set out the following:
- The information a trader must give to a consumer before and after making a sale.
- How that information should be provided.
- The right for consumers to change their minds when purchasing from a distance or off-premises.
- Delivery times and passing of risk.
- A prohibition on any additional payments which appear as a default option.
- A prohibition on consumers having to pay in excess of the basic rate for post-contract customer help lines.
Schedule 1 to the regulations details the information that must be provided for on-premises contracts whilst Schedule 2 details the information for off-premises contracts. Schedule 3 provides details on cancellation rights for all distance and off-premises sellers.
Guidance information on the implementation of the regulations is provided in the government booklet ‘Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, Implementing Guidance, December 2013’.
 Find out more
 Related articles on Designing Buildings Wiki.
- Advice from CIAT about the cancellation of consumer contracts.
- Appointing consultants.
- Back-to-back provisions in construction contacts.
- Breach of contract.
- Construction contracts.
- Construing a contract.
- Contract conditions.
- Contract documents.
- Contract v tort.
- Contracts under seal v under hand.
- Cooling off period.
- Essentials of a contract.
- Express and implied terms in construction contracts.
- Housing Grants, Construction and Regeneration Act HGRA.
- Modifying clauses in standard forms of contract.
- Scheme for Construction Contracts.
- The Contracts (Rights of Third Parties) Act
 External references
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, Implementing Guidance, December 2013.
Featured articles and news
Starting a new built environment degree? We have a wide range of resources aimed at students.
Former railway chief James Blake says trust and control are key to successful infrastructure projects.
Do you know your Rococo from your De Stijl, your Gothic from your Post-modernist?
May outlines a new funding strategy for housing associations and says the 'stigma' of social housing needs to end.
RIBA launches a consultation on a new Plan of Work for Fire Safety.
This article offers some basic rules to follow when writing your next specification.
The iconic Mackintosh Building will definitely be rebuilt, board chairwoman confirms.
The machinery used to fashion stone has changed dramatically - and so have the products.
This type of pile provides support to the building, as well as acting as a heat source and a heat sink.
Why investors are adopting the SDGs and why civil engineering could be crucial for delivering them.
Read about all the winners from the London ceremony of CIAT's 2018 Architectural Technology Awards.