Consumer Contracts Regulations
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are applicable to all contracts for the provision of goods from 13 June 2014. They replace the previous Consumer Protection (Distance Selling) Regulations 2000 and the Cancellation of Contracts made in a Consumer's Home or Place of Work, etc. Regulations 2008.
The regulations apply to off-premises contracts, distance contracts and on-premises contracts.
The regulations set out the following:
- The information a trader must give to a consumer before and after making a sale.
- How that information should be provided.
- The right for consumers to change their minds when purchasing from a distance or off-premises.
- Delivery times and passing of risk.
- A prohibition on any additional payments which appear as a default option.
- A prohibition on consumers having to pay in excess of the basic rate for post-contract customer help lines.
Schedule 1 to the regulations details the information that must be provided for on-premises contracts whilst Schedule 2 details the information for off-premises contracts. Schedule 3 provides details on cancellation rights for all distance and off-premises sellers.
Guidance information on the implementation of the regulations is provided in the government booklet ‘Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, Implementing Guidance, December 2013’.
See also: Advice from CIAT about the cancellation of consumer contracts.
[edit] Related articles on Designing Buildings Wiki.
- Advice from CIAT about the cancellation of consumer contracts.
- Appointing consultants.
- Back-to-back provisions in construction contacts.
- Breach of contract.
- Construction contracts.
- Construing a contract.
- Contract conditions.
- Contract documents.
- Contract v tort.
- Contracts under seal v under hand.
- Consumer.
- Consumer contract.
- Consumer rights act.
- Cooling off period.
- Essentials of a contract.
- Express and implied terms in construction contracts.
- Housing Grants, Construction and Regeneration Act HGRA.
- Modifying clauses in standard forms of contract.
- Scheme for Construction Contracts.
- The Contracts (Rights of Third Parties) Act
[edit] External references
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, Implementing Guidance, December 2013.
Featured articles and news
National Apprenticeship Week 2026, 9-15 Feb
Shining a light on the positive impacts for businesses their apprentices and the wider economy alike.
Applications and benefits of acoustic flooring
From commercial to retail.
From solid to sprung and ribbed to raised.
Strengthening industry collaboration in Hong Kong
Hong Kong Institute of Construction and The Chartered Institute of Building sign Memorandum of Understanding.
A detailed description fron the experts at Cornish Lime.
IHBC planning for growth with corporate plan development
Grow with the Institute by volunteering and CP25 consultation.
Connecting ambition and action for designers and specifiers.
Electrical skills gap deepens as apprenticeship starts fall despite surging demand says ECA.
Built environment bodies deepen joint action on EDI
B.E.Inclusive initiative agree next phase of joint equity, diversity and inclusion (EDI) action plan.
Recognising culture as key to sustainable economic growth
Creative UK Provocation paper: Culture as Growth Infrastructure.
Futurebuild and UK Construction Week London Unite
Creating the UK’s Built Environment Super Event and over 25 other key partnerships.
Welsh and Scottish 2026 elections
Manifestos for the built environment for upcoming same May day elections.
Advancing BIM education with a competency framework
“We don’t need people who can just draw in 3D. We need people who can think in data.”
Guidance notes to prepare for April ERA changes
From the Electrical Contractors' Association Employee Relations team.
Significant changes to be seen from the new ERA in 2026 and 2027, starting on 6 April 2026.
First aid in the modern workplace with St John Ambulance.
Solar panels, pitched roofs and risk of fire spread
60% increase in solar panel fires prompts tests and installation warnings.
Modernising heat networks with Heat interface unit
Why HIUs hold the key to efficiency upgrades.