Voice of the customer
Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, suggests that Voice of the Customer (VoC) is: ‘The stated and unstated customer needs or requirements. This includes customer feedback (both positive and negative).’
Ref Automotive Industry Action Group, Advanced product quality planning (APQP) and control plan reference manual, second edition, Southfield, MI: AIAG, 2008.
[edit] Related articles on Designing Buildings Wiki
- Advanced product quality planning.
- Client.
- Construction Innovation Hub.
- Construction product approval process.
- Construction quality planning.
- Customer.
- Lessons learnt.
- Plan, Do, Check, Act (PDCA).
- Poka-yoke.
- Product design requirements.
- Product validation.
- Production readiness review.
- Project quality plan.
- Quality.
- Stakeholder.
Featured articles and news
BREEAM offers its resilient approach to Building Back Better.
Northern Ireland infrastructure advisory board
Country moves one step closer to creating independent body.
Heat pump projections for the next decade
BSRIA examines factors driving the industry.
Ensuring designs are developed, validated and can be effectively implemented.
The Homebuyer Survey most suitable for newer homes or simple properties.
Health and safety practices for body and mind.
Planning in a post-COVID world
28 leading bodies set out their vision for the future.
Updates to Job Support and Self-Employed Grant Schemes
Chancellor announces latest Winter Support packages.
Tapping technology to boost infrastructure and create jobs.
4 ways to ensure certificates are valid.
White elephant construction projects.
How Paul Williams bent over backwards to overcome racial barriers.
CLC SOP recommendations updated
Organisation revises actions around dealing with COVID-19.
CIOB, NFCC, RIBA, RICS call for changes ahead of Building Safety Bill.