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Last edited 07 Jan 2022
Voice of the customer
Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, suggests that Voice of the Customer (VoC) is: ‘The stated and unstated customer needs or requirements. This includes customer feedback (both positive and negative).’
- Advanced product quality planning.
- Construction Innovation Hub.
- Construction product approval process.
- Construction quality planning.
- Lessons learnt.
- Plan, Do, Check, Act (PDCA).
- Product design requirements.
- Product validation.
- Production readiness review.
- Project quality plan.
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