Voice of the customer
Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, suggests that Voice of the Customer (VoC) is: ‘The stated and unstated customer needs or requirements. This includes customer feedback (both positive and negative).’
Ref Automotive Industry Action Group, Advanced product quality planning (APQP) and control plan reference manual, second edition, Southfield, MI: AIAG, 2008.
[edit] Related articles on Designing Buildings
- Advanced product quality planning.
- Client.
- Construction Innovation Hub.
- Construction product approval process.
- Construction quality planning.
- Customer.
- Lessons learnt.
- Plan, Do, Check, Act (PDCA).
- Poka-yoke.
- Product design requirements.
- Product validation.
- Production readiness review.
- Project quality plan.
- Quality.
- Stakeholder.
Featured articles and news
Partnership and statutory listing
It’s not always a case of the centre leading.
Excel add-on calculates embodied carbon of designs
PHribbon toolbar developed for US market.
CIOB consultation seeks feedback on APPG 2020 report.
How to respond to changes made in the October 2021 update.
Resource provides professional installation assistance.
Protecting water supplies in the South East
Adaptive planning proposal spans 15 years.
An update on Construction Products Regulation
Activities summarised by the Construction Industry Council.
How Islamic architecture shaped Europe. Book review.
The campaign to preserve a rare blacksmith bridge.