Things-Gone-Wrong
Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, suggests that Things-Gone-Wrong (TGW) is: ‘A term with its roots in the automotive industry, originally used in interpreting and quantifying the negative results/complaints from customer satisfaction surveys. In CQP (Construction Quality Planning) TGW is used during Lessons Learnt in Phase 5 (although can be done at any time in relation to any process with outcomes). As part of the Lessons Learnt review the reviewing team would list out points (TGW) where they feel they hadn’t achieved the objectives of the project, i.e., what the team felt was not successful. The required objectives of the project and or key metrics (Quality Cost, Delivery, Product Performance, and Process Performance) can be used to assess this quantitatively but could also be qualitative based on the view of the teams. The review would then try to understand what it was that contributed to the lack of success or issues encountered in relation to the process followed (i.e., CQP), the tools used and how the team worked. The aim of the review is it then ensure that corrective actions to prevent the TGW happening again are actioned and rolled into the CQP process, tools used, working behaviours and future products.’
See also: Things gone right.
[edit] Related articles on Designing Buildings Wiki
- Advanced product quality planning.
- Bill of quantities breakdown structures.
- Construction Innovation Hub.
- Construction product approval process.
- Construction quality planning.
- Lessons learnt.
- Plan, Do, Check, Act (PDCA).
- Poka-yoke.
- Product Breakdown Structure.
- Product design requirements.
- Product validation.
- Production readiness review.
- Project quality plan.
- Quality control.
- Quality in construction projects.
- Quality.
- Six Sigma.
- Things gone right.
Featured articles and news
Guide to ISO 19650 for Architecture Firms (2026)
A user gives their low down.
A UK training and membership provider for mould remediation professionals.
Building Safety recap April, 2026
A short and longer run-through of the month, with links to further information and sources.
CIAT May 2026 briefing.
Independent NSI and BAFE study exploring how organisations are changing the way they buy fire safety services.
From medieval scribes to modern word art.
ECA welcomes crackdown on late payment and push for clean energy, whilst CIOB seek fixed cladding removal timeframes.
Cyber Security in the Built Environment
Protecting projects, data, and digital assets: A CIOB Academy TIS.
Managing competence in the built environment
ITFG publishes new industry guide on how to meet the ICC principles.
The UK's campaign to reduce noise pollution: Mythbusting, articles and topic guides.
Setting Expectations on Competence Management
Industry Competence Committee.
New Scottish and Welsh governments
CIOB stresses importance of construction after new parliament elections.
The sad story of Derby Hippodrome
An historic building left to decay.
ECA, JIB and JTL back Fabian Society call to invest in skills for a stronger built environment workforce.
Women's Contributions to the Built Environment.
Calls for the delayed Circular Economy Strategy
Over 50 leading businesses, trade associations and professional bodies, including CIAT, and UKGBC sign open letter.
The future workforce: culture change and skill
Under the spotlight at UK Construction Week London.
A landmark moment for postmodern heritage.