- Project plans
- Project activities
- Legislation and standards
- Industry context
- Specialist wikis
Last edited 15 Feb 2021
Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, suggests that Things-Gone-Wrong (TGW) is: ‘A term with its roots in the automotive industry, originally used in interpreting and quantifying the negative results/complaints from customer satisfaction surveys. In CQP (Construction Quality Planning) TGW is used during Lessons Learnt in Phase 5 (although can be done at any time in relation to any process with outcomes). As part of the Lessons Learnt review the reviewing team would list out points (TGW) where they feel they hadn’t achieved the objectives of the project, i.e., what the team felt was not successful. The required objectives of the project and or key metrics (Quality Cost, Delivery, Product Performance, and Process Performance) can be used to assess this quantitatively but could also be qualitative based on the view of the teams. The review would then try to understand what it was that contributed to the lack of success or issues encountered in relation to the process followed (i.e., CQP), the tools used and how the team worked. The aim of the review is it then ensure that corrective actions to prevent the TGW happening again are actioned and rolled into the CQP process, tools used, working behaviours and future products.’
See also: Things gone right.
 Related articles on Designing Buildings Wiki
- Advanced product quality planning.
- Bill of quantities breakdown structures.
- Construction Innovation Hub.
- Construction product approval process.
- Construction quality planning.
- Lessons learnt.
- Plan, Do, Check, Act (PDCA).
- Product Breakdown Structure.
- Product design requirements.
- Product validation.
- Production readiness review.
- Project quality plan.
- Quality control.
- Quality in construction projects.
- Six Sigma.
- Things gone right.
Featured articles and news
Will the way we heat homes change when winter comes ?
Can XR technology be leveraged in design & construction?
Or are you capping.
Digital gaming competition for UK students aged 16 to 18.
Heritage protection in England vs Australia.
Three-quarters of fire doors fail inspections
The role of geoparks, biospheres and world heritage sites.
Just one month to go ! Find out more here.
A new gallery for the University of Huddersfield.
What will it take to stop it ?
To celebrate world bee day 2022 !
Not forgetting part F and the new part overheating part O.
As energy prices jump up in cost.
With people in the UK from Ukraine.
Industry leader Steve Murray takes on role.
An abundant and versatile building material.
600,000 heat pump installations targeted per year by 2028.
Helping prevent those unwanted outcomes.
How has transport changed due to Covid-19 ?
Will you need it ? after June 15 and the new Part O ?
Create an account and write the first of many articles.