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Last edited 23 Dec 2021
The New Homes Quality Board Glossary of the terms used in the Code and Guidance, published by The New Homes Quality Board in 2021, defines Fundamental Principle as: ‘the Statement of Principles preface which summarises the principle-based approach to good customer service. These are not necessarily prescriptive as they reflect the overarching behaviour and treatment expected towards Customers and will require interpretation for different situations.’
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