- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 08 Jul 2014
To help develop this article, click 'Edit this article' above
An Ombudsman is an independent office holder who investigates and rules on complaints from members of the public about maladministration in government and in particular services in the public and private sectors. An ombudsman may use mediation as part of their dispute resolution procedures. The powers of an ombudsman vary. Mostly they are only able to make recommendations, but a few can make decisions that are enforceable through the courts.
Following a review commissioned by Communities Secretary Eric Pickles and conducted by Robert Gordon CB, the UK government confirmed in November 2013 that it is considering creating a single ombudsman for public services in England establishing a one-stop-shop for problems or complaints. See gov.uk for more information.
 Find out more
 Related articles on Designing Buildings Wiki
 External references
- Gov.uk Ombudsman to offer better public redress service. 29 November 2013.
Featured articles and news
1 minute read.
An alternative to secondary ventilation stacks in tall buildings.
How to deliver the infrastructure the country needs.
Protecting employees from hearing damage.
One of the largest office buildings in the world.
Who holds the risk for COVID-19?
Insights from New York.
A quick introduction to a very complicated subject.
CIOB suggests the economic reach of construction is double the official figures.
The first US building to achieve BREEAM Outstanding In-Use.
70 buildings from 70 years of Concrete Quarterly. Book review.