- Project plans
- Project activities
- Legislation and standards
- Industry context
Last edited 08 Jul 2014
To help develop this article, click 'Edit this article' above
An Ombudsman is an independent office holder who investigates and rules on complaints from members of the public about maladministration in government and in particular services in the public and private sectors. An ombudsman may use mediation as part of their dispute resolution procedures. The powers of an ombudsman vary. Mostly they are only able to make recommendations, but a few can make decisions that are enforceable through the courts.
Following a review commissioned by Communities Secretary Eric Pickles and conducted by Robert Gordon CB, the UK government confirmed in November 2013 that it is considering creating a single ombudsman for public services in England establishing a one-stop-shop for problems or complaints. See gov.uk for more information.
 Find out more
 Related articles on Designing Buildings Wiki
 External references
- Gov.uk Ombudsman to offer better public redress service. 29 November 2013.
Featured articles and news
What future infrastructure provision might look like.
Highlighting the health benefits of home improvement.
Pavilions for music, entertainment, and leisure. Book review.
Broadening our understanding of Dublin’s chequered social history.
The charm of London's Cabmen's shelters.
Future Weather Files research tool looking for feedback.
Exploring the Colour Rendering Index.
Why it's important to find out what went wrong.
ECA reviews the shape of the construction job market.
Why proper room acoustics make a difference.
Initiative puts gas networks on the path to net zero.
WICE Woman Architectural Technologist of the Year 2019.
Traditional low-energy approaches to comfort.
Revisiting the McArthurGlen Designer Outlet in Ashford.
USA In-Use Version 6 is now available.
The rise of architectural barbarism.
In contentious political contexts heritage can be more fractious.