Last edited 21 May 2020

Customer representative

Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, defines the Customer Representative (CRe) as: ‘…the responsible and accountable person for monitoring the overall progress associated with the CQP (Construction Quality Planning) process. This role sits within the organisation that is responsible for the overall quality requirements for the project i.e., is accountable to the client. Depending on the nature of the procurement contract, different organisations may be delegated to have this responsibility. The CRe provides the final signature to approve the supply chain as production ready for the project or future projects. This term is synonymous to ‘Client Representative’.’

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