Things gone right
Construction Quality Planning Guide, Draft for Consultation, Published by the Construction Innovation Hub in May 2020, suggests that Things-Gone-Right (TGR) is: ‘A term with its roots in the automotive industry, originally used in interpreting and quantifying the positive results from customer satisfaction surveys. In CQP (Construction Quality Planning) TGR is used during Lessons Learnt in Phase 5 (although can be done at any time in relation to any process with outcomes). As part of the Lessons Learnt review the reviewing team would list out points (TGR) where they feel they had achieved the objectives of the project i.e., what the team felt was successful. The required objectives of the project and or key metrics (Quality Cost, Delivery, Product Performance, and Process Performance) can be used to assess this quantitatively but could also be qualitative based on the view of the teams. The review would then try to understand what it was that contributed to that success in relation to the process followed (i.e., CQP), the tools used and how the team worked. The aim of the review is it then ensure that the contributing factors to TGR are actioned and rolled into the CQP process, tools used, working behaviours and future products.’
See also: Things gone wrong.
[edit] Related articles on Designing Buildings
- Advanced product quality planning.
- Bill of quantities breakdown structures.
- Construction Innovation Hub.
- Construction product approval process.
- Construction quality planning.
- Lessons learnt.
- Plan, Do, Check, Act (PDCA).
- Poka-yoke.
- Product Breakdown Structure.
- Product design requirements.
- Product validation.
- Production readiness review.
- Project quality plan.
- Quality control.
- Quality in construction projects.
- Quality.
- Six Sigma.
- Things gone wrong.
Featured articles and news
Licensing construction in the UK
As the latest report and proposal to licence builders reaches Parliament.
Building Safety Alliance golden thread guidance
Extensive excel checklist of information with guidance document freely accessible.
Fair Payment Code and other payment initiatives
For fair and late payments, need to work together to add value.
Pre-planning delivery programmes and delay penalties
Proposed for housebuilders in government reform: Speeding Up Build Out.
High street health: converting a building for healthcare uses
The benefits of health centres acting as new anchor sites in the high street.
The Remarkable Pinwill Sisters: from ‘lady woodcarvers’ to professionals. Book review.
Skills gap and investment returns on apprenticeships
ECA welcomes new reports from JTL Training and The Electrotechnical Skills Partnership.
Committee report criticises UK retrofit schemes
CIOB responds to UK’s Energy Security and Net Zero Committee report.
Design and construction industry podcasts
Professional development, practice, the pandemic, platforms and podcasts. Have we missed anything?
C20 Society; Buildings at Risk List 2025
10 more buildings published with updates on the past decade of buildings featured.
Boiler Upgrade Scheme and certifications consultation
Summary of government consultation, closing 11 June 2025.
Deputy editor of AT, Tim Fraser, discusses the newly formed society with its current chair, Chris Halligan MCIAT.
Barratt Lo-E passivhaus standard homes planned enmasse
With an initial 728 Lo-E homes across two sites and many more planned for the future.
Government urged to uphold Warm Homes commitment
ECA and industry bodies write to Government concerning its 13.2 billion Warm Homes manifesto commitment.
From project managers to rising stars, sustainability pioneers and more.
Places of Worship in Britain and Ireland, 1929-1990. Book review.
The emancipation of women in art.