Last edited 03 Feb 2021


Inclusive design in essential services. A practical guide for firms and suppliers, written by Bailey Kursar for the Money Advice Trust and Fair By Design and published in 2021, defines co-creation, co-design or participatory design as: ‘An approach to design that involves all stakeholders in the design process, including staff, experts, users and potential users, ensuring that solutions are useful and useable by all.’

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