File:Williams SC CIOB Comp.pdf
Megaproject clients are traditionally disappointed with the outcome of their project, be it over budget, delayed or not to the specification they requested at tender stage.
This paper investigates through a literature review the procurement systems, culture and trust issues that the key stakeholders had to contend with during the £4.3 billion construction of Heathrow Terminal 5.
The results reveal that the success of the project was dependent upon the culture of trust installed and the approach to risk adopted by BAA during the procurement process. It is recommended that the steps implemented by BAA should be repeated, particularly in future megaprojects to ensure the satisfaction of all parties.
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