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Last edited 27 Dec 2021
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Vulnerable consumer

The Financial Conduct Authority defines a vulnerable consumer as: ‘Someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.’ Ref https://www.fca.org.uk/publications/occasional-papers/occasional-paper-no-8-consumer-vulnerability

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  • A-Z of Equality, Diversity and Inclusion.
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