Designing Buildings - User contributions [en]

Top 3 tech disruptors in the field service sector

2019-04-29T11:50:26Z

TonyJoseph:

== 3 Disruptors in the Field Service Management Sector ==

[[File:Constructionbusiness.jpg]]

Disruption is a way of life for companies in today’s digital age, where new technology often renders incumbent ones outdated and obsolete. Successful companies track potential disruptors proactively, and make changes in their business model to not just cope, but thrive with the disruption.

In recent times, disruptive innovators have capitalized on mobility, cloud, IoT, artificial intelligence, Big Data, and more to launch innovative business models.

1. The Mobility Frontend-Cloud Backend Combo Promises Tectonic Disruptions

Uber, Airbnb, Tinder and many more companies have all heralded very successful and innovative business models, profoundly disrupting the traditional way of rendering services in their respective sectors. These companies have forced a paradigm shift in the way businesses approach their clients and resources, leveraging the power of mobility, cloud, and algorithms to deliver customer-centric operational models.

With mobile data traffic across the globe projected to increase about sevenfold from present levels by 2021, the potential of the mobility-cloud combo to significantly disrupt the service sector continues to be huge. In fact, what we may have seen may be just the tip of the iceberg.

As cloud services mature, companies entrust it with increasingly more information, data and resources, to deliver services to precise recipients. Pay-as-you-consume or on-demand services, delivered through mobile apps will entrench itself in sectors it has already made a footprint, and will conquer several other sectors. Doctors and emergency services on-call, cloud-based on-demand flexible education services from primary to doctorate levels, and more, are just some portents for the future. Many of these services will co-opt other emerging technologies such as augmented reality, artificial intelligence, and more to offer cutting-edge services in a way traditional brick-and-mortar establishments can only dream of.

Take healthcare for instance. PillPack’s full-service, online pharmacy not just offers door delivery, but does so after sorting the patients’ medications by the dose. Livongo, another tech leader, helps patients take the patients’ blood sugar readings online from connected devices, transmits the information to live specialists and engage with patients live for out-of-bounds readings.

The Industrial Internet of Things, or connectivity of factory machines and devices, would extend on-demand services even to the manufacturing sector, heralding the concept of machine-as-a-service. Repair of any machinery, or even the production of any equipment, be it a watch or a lawn mower, could become an on-demand service, with the customer placing an order through his smartphone, a nearby 3D printer manufacturing the requisite product, and a courier delivering the product to the customers' doorsteps. Ditto for repairs.

2. Algorithms, Artificial Intelligence and Machine Learning Improve Potency of Services

Many companies now widely apply algorithms and machine learning to make intelligent predictions, offer proactive repairs, and to deliver new cutting-edge innovative business models. The increasing amount of data generated by IoT linked machines, internet-connected people, and from other sources mean such technologies will continue to offer great insights, enabling stakeholders to make proactive and preemptive decisions. For instance, customer service can predict what a customer wants even before he says it, a field service company can predict when a machine is likely to break down and schedule preemptive maintenance. Algorithms powering machine quickly detect patterns, indicating shifting customer preferences, allowing top management and strategists to alter their product mix, change pricing, or even overhaul the business model.

[https://www.reachoutsuite.com/how-ai-will-simplify-and-automate-service-appointments-in-field-service-management/ Smart AI-powered field service software considers critical information] such as a technician’s experience and expertise, customer location, device history, necessary tools, inventory availability, and more when assigning a technician to a job, improving the potency of operations. Likewise, an AI-powered analytical engine collate and evaluate students grades, hobbies, family background, net worth and all other information to suggest the best courses for career advancement.

[https://www.fingent.com/blog/augmented-reality-vs-virtual-reality-the-future-technology Virtual reality and augmented reality] have now gone much beyond gaming. Mobile device and VR goggles allow field service technicians access to a wide range of critical information, or collaborate with other far-away experts. AR overlays and RPA robots allow technicians to look and fix out-of-reach spaces inside machines. Holographic images bring teachers to the students' homes rather than students having to trek to the teacher’s location. The potential is endless.

3. Data Continues to Disrupt

The importance of data has a disruptor can never be understated. [https://www.fingent.com/blog/5-ways-in-which-big-data-can-add-value-to-your-custom-software-development Big Data analytics has been commonplace for a while now], and analytical tools are an integral part of most field management and other service sector systems. Data-driven decisions are already the norm.

However, the potential of data to unleash big time disruption is not yet over.

Drones are already widely applied to collect data from the sky, and offer a new perspective on things. Another type of data which has just started its destructive spree is space and satellite data. Ever since the Apollo 17 crew photographed Earth forty years ago, a new dimension of satellite data has made its mark. Satellites are mimicking the trends that eventually led to computers becoming a household device, Spire, for instance, builds and deploys satellites no larger than a radio, at a fraction of the cost it takes to build government-grade satellites.

Companies are now increasingly sourcing data from drones and space satellites, to collate weather, traffic,maritime, and other data, and make better decisions. Drones pinpoint congestion points in traffic routes. Satellite images of retailer parking lots help to accurately forecast business performance, counting cars as a proxy for customers. Rescue service uses satellite data to locate stranded fishermen. Agriculturalists use satellite data to better manage their crops.

The financial sector offers a good microcosm of how technology continues to disrupt the service sector. The first wire services in 1918 rendered traditional forms of bills of exchange and transporting hard wealth irrelevant. The latest mobile wallets render such wire services obsolete. Likewise, online trading rendered traditional brokerages and auction houses a relic of another era, and now AI-powered trading threatens to make speculative based online trading obsolete. Many fintech companies are busy leveraging technology to launch innovative products and capture underserved markets Success depends on how service companies can harness the disruption to soar among the waves, rather than sink in the tide.

[[Category:International]] [[Category:Organisations]] [[Category:Research_/_Innovation]] [[Category:Construction_management]] [[Category:Construction_techniques]] [[Category:Cost_/_business_planning]]

Top 3 tech disruptors in the field service sector

2019-04-29T11:48:38Z

TonyJoseph:

== 3 Disruptors in the Field Service Management Sector ==

[https://www.designingbuildings.co.uk/wiki/File:Constructionbusiness.jpg https://www.designingbuildings.co.uk/wiki/File:Constructionbusiness.jpg]

Disruption is a way of life for companies in today’s digital age, where new technology often renders incumbent ones outdated and obsolete. Successful companies track potential disruptors proactively, and make changes in their business model to not just cope, but thrive with the disruption.

In recent times, disruptive innovators have capitalized on mobility, cloud, IoT, artificial intelligence, Big Data, and more to launch innovative business models.

1. The Mobility Frontend-Cloud Backend Combo Promises Tectonic Disruptions

Uber, Airbnb, Tinder and many more companies have all heralded very successful and innovative business models, profoundly disrupting the traditional way of rendering services in their respective sectors. These companies have forced a paradigm shift in the way businesses approach their clients and resources, leveraging the power of mobility, cloud, and algorithms to deliver customer-centric operational models.

With mobile data traffic across the globe projected to increase about sevenfold from present levels by 2021, the potential of the mobility-cloud combo to significantly disrupt the service sector continues to be huge. In fact, what we may have seen may be just the tip of the iceberg.

As cloud services mature, companies entrust it with increasingly more information, data and resources, to deliver services to precise recipients. Pay-as-you-consume or on-demand services, delivered through mobile apps will entrench itself in sectors it has already made a footprint, and will conquer several other sectors. Doctors and emergency services on-call, cloud-based on-demand flexible education services from primary to doctorate levels, and more, are just some portents for the future. Many of these services will co-opt other emerging technologies such as augmented reality, artificial intelligence, and more to offer cutting-edge services in a way traditional brick-and-mortar establishments can only dream of.

Take healthcare for instance. PillPack’s full-service, online pharmacy not just offers door delivery, but does so after sorting the patients’ medications by the dose. Livongo, another tech leader, helps patients take the patients’ blood sugar readings online from connected devices, transmits the information to live specialists and engage with patients live for out-of-bounds readings.

The Industrial Internet of Things, or connectivity of factory machines and devices, would extend on-demand services even to the manufacturing sector, heralding the concept of machine-as-a-service. Repair of any machinery, or even the production of any equipment, be it a watch or a lawn mower, could become an on-demand service, with the customer placing an order through his smartphone, a nearby 3D printer manufacturing the requisite product, and a courier delivering the product to the customers' doorsteps. Ditto for repairs.

2. Algorithms, Artificial Intelligence and Machine Learning Improve Potency of Services

Many companies now widely apply algorithms and machine learning to make intelligent predictions, offer proactive repairs, and to deliver new cutting-edge innovative business models. The increasing amount of data generated by IoT linked machines, internet-connected people, and from other sources mean such technologies will continue to offer great insights, enabling stakeholders to make proactive and preemptive decisions. For instance, customer service can predict what a customer wants even before he says it, a field service company can predict when a machine is likely to break down and schedule preemptive maintenance. Algorithms powering machine quickly detect patterns, indicating shifting customer preferences, allowing top management and strategists to alter their product mix, change pricing, or even overhaul the business model.

[https://www.reachoutsuite.com/how-ai-will-simplify-and-automate-service-appointments-in-field-service-management/ Smart AI-powered field service software considers critical information] such as a technician’s experience and expertise, customer location, device history, necessary tools, inventory availability, and more when assigning a technician to a job, improving the potency of operations. Likewise, an AI-powered analytical engine collate and evaluate students grades, hobbies, family background, net worth and all other information to suggest the best courses for career advancement.

[https://www.fingent.com/blog/augmented-reality-vs-virtual-reality-the-future-technology Virtual reality and augmented reality] have now gone much beyond gaming. Mobile device and VR goggles allow field service technicians access to a wide range of critical information, or collaborate with other far-away experts. AR overlays and RPA robots allow technicians to look and fix out-of-reach spaces inside machines. Holographic images bring teachers to the students' homes rather than students having to trek to the teacher’s location. The potential is endless.

3. Data Continues to Disrupt

The importance of data has a disruptor can never be understated. [https://www.fingent.com/blog/5-ways-in-which-big-data-can-add-value-to-your-custom-software-development Big Data analytics has been commonplace for a while now], and analytical tools are an integral part of most field management and other service sector systems. Data-driven decisions are already the norm.

However, the potential of data to unleash big time disruption is not yet over.

Drones are already widely applied to collect data from the sky, and offer a new perspective on things. Another type of data which has just started its destructive spree is space and satellite data. Ever since the Apollo 17 crew photographed Earth forty years ago, a new dimension of satellite data has made its mark. Satellites are mimicking the trends that eventually led to computers becoming a household device, Spire, for instance, builds and deploys satellites no larger than a radio, at a fraction of the cost it takes to build government-grade satellites.

Companies are now increasingly sourcing data from drones and space satellites, to collate weather, traffic,maritime, and other data, and make better decisions. Drones pinpoint congestion points in traffic routes. Satellite images of retailer parking lots help to accurately forecast business performance, counting cars as a proxy for customers. Rescue service uses satellite data to locate stranded fishermen. Agriculturalists use satellite data to better manage their crops.

The financial sector offers a good microcosm of how technology continues to disrupt the service sector. The first wire services in 1918 rendered traditional forms of bills of exchange and transporting hard wealth irrelevant. The latest mobile wallets render such wire services obsolete. Likewise, online trading rendered traditional brokerages and auction houses a relic of another era, and now AI-powered trading threatens to make speculative based online trading obsolete. Many fintech companies are busy leveraging technology to launch innovative products and capture underserved markets Success depends on how service companies can harness the disruption to soar among the waves, rather than sink in the tide.

[[Category:International]] [[Category:Organisations]] [[Category:Research_/_Innovation]] [[Category:Construction_management]] [[Category:Construction_techniques]] [[Category:Cost_/_business_planning]]

File:Constructionbusiness.jpg

2019-04-29T11:47:20Z

TonyJoseph: Construction Business

Construction Business

Top 3 tech disruptors in the field service sector

2019-04-29T11:46:08Z

TonyJoseph: Created page with "== 3 Disruptors in the Field Service Management Sector == Disruption is a way of life for companies in today’s digital age, where new technology often renders incumbent ones o..."

== 3 Disruptors in the Field Service Management Sector ==

Disruption is a way of life for companies in today’s digital age, where new technology often renders incumbent ones outdated and obsolete. Successful companies track potential disruptors proactively, and make changes in their business model to not just cope, but thrive with the disruption.

In recent times, disruptive innovators have capitalized on mobility, cloud, IoT, artificial intelligence, Big Data, and more to launch innovative business models.

1. The Mobility Frontend-Cloud Backend Combo Promises Tectonic Disruptions

Uber, Airbnb, Tinder and many more companies have all heralded very successful and innovative business models, profoundly disrupting the traditional way of rendering services in their respective sectors. These companies have forced a paradigm shift in the way businesses approach their clients and resources, leveraging the power of mobility, cloud, and algorithms to deliver customer-centric operational models.

With mobile data traffic across the globe projected to increase about sevenfold from present levels by 2021, the potential of the mobility-cloud combo to significantly disrupt the service sector continues to be huge. In fact, what we may have seen may be just the tip of the iceberg.

As cloud services mature, companies entrust it with increasingly more information, data and resources, to deliver services to precise recipients. Pay-as-you-consume or on-demand services, delivered through mobile apps will entrench itself in sectors it has already made a footprint, and will conquer several other sectors. Doctors and emergency services on-call, cloud-based on-demand flexible education services from primary to doctorate levels, and more, are just some portents for the future. Many of these services will co-opt other emerging technologies such as augmented reality, artificial intelligence, and more to offer cutting-edge services in a way traditional brick-and-mortar establishments can only dream of.

Take healthcare for instance. PillPack’s full-service, online pharmacy not just offers door delivery, but does so after sorting the patients’ medications by the dose. Livongo, another tech leader, helps patients take the patients’ blood sugar readings online from connected devices, transmits the information to live specialists and engage with patients live for out-of-bounds readings.

The Industrial Internet of Things, or connectivity of factory machines and devices, would extend on-demand services even to the manufacturing sector, heralding the concept of machine-as-a-service. Repair of any machinery, or even the production of any equipment, be it a watch or a lawn mower, could become an on-demand service, with the customer placing an order through his smartphone, a nearby 3D printer manufacturing the requisite product, and a courier delivering the product to the customers' doorsteps. Ditto for repairs.

2. Algorithms, Artificial Intelligence and Machine Learning Improve Potency of Services

Many companies now widely apply algorithms and machine learning to make intelligent predictions, offer proactive repairs, and to deliver new cutting-edge innovative business models. The increasing amount of data generated by IoT linked machines, internet-connected people, and from other sources mean such technologies will continue to offer great insights, enabling stakeholders to make proactive and preemptive decisions. For instance, customer service can predict what a customer wants even before he says it, a field service company can predict when a machine is likely to break down and schedule preemptive maintenance. Algorithms powering machine quickly detect patterns, indicating shifting customer preferences, allowing top management and strategists to alter their product mix, change pricing, or even overhaul the business model.

[https://www.reachoutsuite.com/how-ai-will-simplify-and-automate-service-appointments-in-field-service-management/ Smart AI-powered field service software considers critical information] such as a technician’s experience and expertise, customer location, device history, necessary tools, inventory availability, and more when assigning a technician to a job, improving the potency of operations. Likewise, an AI-powered analytical engine collate and evaluate students grades, hobbies, family background, net worth and all other information to suggest the best courses for career advancement.

[https://www.fingent.com/blog/augmented-reality-vs-virtual-reality-the-future-technology Virtual reality and augmented reality] have now gone much beyond gaming. Mobile device and VR goggles allow field service technicians access to a wide range of critical information, or collaborate with other far-away experts. AR overlays and RPA robots allow technicians to look and fix out-of-reach spaces inside machines. Holographic images bring teachers to the students' homes rather than students having to trek to the teacher’s location. The potential is endless.

3. Data Continues to Disrupt

The importance of data has a disruptor can never be understated. [https://www.fingent.com/blog/5-ways-in-which-big-data-can-add-value-to-your-custom-software-development Big Data analytics has been commonplace for a while now], and analytical tools are an integral part of most field management and other service sector systems. Data-driven decisions are already the norm.

However, the potential of data to unleash big time disruption is not yet over.

Drones are already widely applied to collect data from the sky, and offer a new perspective on things. Another type of data which has just started its destructive spree is space and satellite data. Ever since the Apollo 17 crew photographed Earth forty years ago, a new dimension of satellite data has made its mark. Satellites are mimicking the trends that eventually led to computers becoming a household device, Spire, for instance, builds and deploys satellites no larger than a radio, at a fraction of the cost it takes to build government-grade satellites.

Companies are now increasingly sourcing data from drones and space satellites, to collate weather, traffic,maritime, and other data, and make better decisions. Drones pinpoint congestion points in traffic routes. Satellite images of retailer parking lots help to accurately forecast business performance, counting cars as a proxy for customers. Rescue service uses satellite data to locate stranded fishermen. Agriculturalists use satellite data to better manage their crops.

The financial sector offers a good microcosm of how technology continues to disrupt the service sector. The first wire services in 1918 rendered traditional forms of bills of exchange and transporting hard wealth irrelevant. The latest mobile wallets render such wire services obsolete. Likewise, online trading rendered traditional brokerages and auction houses a relic of another era, and now AI-powered trading threatens to make speculative based online trading obsolete. Many fintech companies are busy leveraging technology to launch innovative products and capture underserved markets Success depends on how service companies can harness the disruption to soar among the waves, rather than sink in the tide.

[[Category:International]] [[Category:Organisations]] [[Category:Research_/_Innovation]] [[Category:Construction_management]] [[Category:Construction_techniques]] [[Category:Cost_/_business_planning]]