Designing Buildings: Created page with "[https://www.nhqb.org.uk/wp-content/uploads/2021/12/Glossary-15.12.21-Final.pdf The New Homes Quality Board Glossary of the terms used in the Code and Guidance], published by The..."

2021-12-27T07:48:00Z

Created page with "[https://www.nhqb.org.uk/wp-content/uploads/2021/12/Glossary-15.12.21-Final.pdf The New Homes Quality Board Glossary of the terms used in the Code and Guidance], published by The..."

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[https://www.nhqb.org.uk/wp-content/uploads/2021/12/Glossary-15.12.21-Final.pdf The New Homes Quality Board Glossary of the terms used in the Code and Guidance], published by The New Homes Quality Board in 2021, defines a vulnerable customer as: ‘when a Customer’s disclosed personal circumstances and/or evident characteristics combine with aspects of the New Home buying process to create situations where they are; significantly less able than a typical Customer to protect or represent their interests, significantly more likely than a typical Customer to suffer detriment, or that detriment is likely to be more substantial. Vulnerability can come in a range of guises, and can be temporary, sporadic or permanent in nature that needs a flexible, tailored response from Developers.’

See also: Vulnerable consumer.

= Related articles on Designing Buildings =

* Agent.
* Completion.
* Contract deposit.
* Contract exchange.
* Contract of sale.
* Contract.
* Customer.
* Developer.
* Potentially vulnerable areas.
* Vulnerable.
* Vulnerable consumer.
* Vulnerable road user.

[[Category:DCN_Definition]] [[Category:Definitions]] [[Category:Roles_/_services]]

Vulnerable customer - Revision history

Designing Buildings: Created page with "[https://www.nhqb.org.uk/wp-content/uploads/2021/12/Glossary-15.12.21-Final.pdf The New Homes Quality Board Glossary of the terms used in the Code and Guidance], published by The..."