Visitor flow - Revision history

Editor at 18:40, 30 November 2021

2021-11-30T18:40:31Z

← Older revision		Revision as of 18:40, 30 November 2021
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	Website managers should know what the average dwell time on each part of a site is and whether users click on the adverts or are induced away from the site by external links. Considerations such as these can help companies maximise their revenue, offer visitors an optimised user experience and one that is more in tune with how they want to experience the site.		Website managers should know what the average dwell time on each part of a site is and whether users click on the adverts or are induced away from the site by external links. Considerations such as these can help companies maximise their revenue, offer visitors an optimised user experience and one that is more in tune with how they want to experience the site.

−	= Related articles on Designing Buildings ~~Wiki~~ =	+	= Related articles on Designing Buildings =

		+	* 2021 survey on public safety in crowded places.
	* Building owner's manual.		* Building owner's manual.
	* Building users guide.		* Building users guide.

Designing Buildings at 07:44, 9 February 2021

2021-02-09T07:44:20Z

← Older revision		Revision as of 07:44, 9 February 2021
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	* Visitor door entry system.		* Visitor door entry system.

−	[[Category:~~Organisations~~]] [[Category:~~DCN_Organisation~~]] [[Category:Design]]	+	[[Category:DCN_Definition]] [[Category:DCN_Guidance]] [[Category:Organisations]] [[Category:Design]]

Designing Buildings at 11:04, 20 February 2020

2020-02-20T11:04:40Z

← Older revision		Revision as of 11:04, 20 February 2020
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	= Introduction =		= Introduction =
		+
		+	A visitor is a person (or sometimes another animal) that makes a visit, arriving at a place at which they are not usually resident or associated with, eg a visit to an aunt or a cinema. Their stay (the visit) is usually temporary but depending on circumstances may become permanent at which point they are no longer regarded as visitors. Tourists are usually classed as visitors.

	Visitor flows describe the volume and movement of visitors to, and within, buildings and the spaces around and between them.		Visitor flows describe the volume and movement of visitors to, and within, buildings and the spaces around and between them.
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	* User panels.		* User panels.
	* Visitor.		* Visitor.
		+	* Visitor door entry system.

−	[[Category:Organisations]] [[Category:Design]]	+	[[Category:Organisations]] [[Category:DCN_Organisation]] [[Category:Design]]

Editor at 14:53, 28 August 2019

2019-08-28T14:53:40Z

← Older revision		Revision as of 14:53, 28 August 2019
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	* Use class.		* Use class.
	* User panels.		* User panels.
		+	* Visitor.

	[[Category:Organisations]] [[Category:Design]]		[[Category:Organisations]] [[Category:Design]]

Designing Buildings at 15:10, 3 July 2019

2019-07-03T15:10:35Z

← Older revision		Revision as of 15:10, 3 July 2019
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	A visual representation of poor visitor flow can be seen in 'desire lines' which are the muddy tracks seen running across parks that are followed by visitors in preference to the designated routes becuse they take a more direct route to the desired destination.		A visual representation of poor visitor flow can be seen in 'desire lines' which are the muddy tracks seen running across parks that are followed by visitors in preference to the designated routes becuse they take a more direct route to the desired destination.
		+
		+	Software is available to analyse existing visitor flows, and to predict visitor flows in new spaces. Space syntax is the process of studying '...the effects of spatial design on aspects of social, organisational and economic performance of buildings and urban areas.' Ref [https://www.ucl.ac.uk/bartlett/architecture/research/space-syntax-laboratory https://www.ucl.ac.uk/bartlett/architecture/research/space-syntax-laboratory]

	= Websites =		= Websites =

Designing Buildings at 15:06, 3 July 2019

2019-07-03T15:06:39Z

← Older revision		Revision as of 15:06, 3 July 2019
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−	[[File:~~People in building~~.jpg]]	+	[[File:People_in_building.jpg\|link=File:People_in_building.jpg]]

	= Introduction =		= Introduction =
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	Measuring visitor flows helps assess how many people have used a space, and may also help anticipate or visualise trends and make future predictions. Knowing how people move through places, which entrances, exits and routes they use, what they stop to look at, which facilities they use and so on, are all vital to understanding how space is used, and how it should be designed to optimise the visitor experience.		Measuring visitor flows helps assess how many people have used a space, and may also help anticipate or visualise trends and make future predictions. Knowing how people move through places, which entrances, exits and routes they use, what they stop to look at, which facilities they use and so on, are all vital to understanding how space is used, and how it should be designed to optimise the visitor experience.

−	~~= Managing~~ visitor ~~flows =~~	+	Failing to properly design or manage visitor flow can lead to a disappointing visitor experience – and potential loss of revenue.

−	~~Visitor~~ flows can be low (few people relative to the venue), medium and high. Understanding visitor behaviour is crucial as failing to manage visitor flow can lead to a disappointing visitor experience – which means they probably will not return and therefore result in a potential loss of future revenue for the venue. Even if they do not return, an enjoyable experience should at least prompt them to recommend the venue to others.	+	= Managing visitor flows =

−	Visitor flows must be ~~deftly manipulated~~ so that crowds can be handled efficiently at peak times, while at off-peak times the venue~~, whether a museum or art gallery,~~ does not overwhelm or intimidate the visitor. That is why the correct decisions must be made at an early stage in facility planning and design in order to optimise the visitor experience. Understanding patterns and trends in user behaviour is crucial to a successful visitor attraction.	+	Visitor flows can be low (few people relative to the venue), medium and high. Visitor flows must be managed so that crowds can be handled efficiently at peak times, while at off-peak times the venue does not overwhelm or intimidate the visitor.

−	~~Public venues~~ may wish to record, analyse and influence visitor flows for reasons of:	+	Venues may wish to record, analyse and influence visitor flows for reasons of:

−	* Increasing their profitability	+	* Increasing their profitability.
		+	* Optimising usage.
	* Understanding how a facility is used by the public.		* Understanding how a facility is used by the public.
−	* Crowd control ~~– at what point is the venue overcrowded?~~	+	* Crowd control.
−	* Health and safety ~~– overcrowding may result in dangerous situations~~	+	* Health and safety.
−	* Marketing	+

−	Tracking visitors is important if trends and patterns are to be discerned. This may be facilitated by on the one hand manual observations or CCTV, or else collecting data from ~~interactive computer-based exhibits, if provided~~. More advanced techniques include radio frequency identification (RFID) systems to log information about movement and dwell time in specific areas.	+	Tracking visitors is important if trends and patterns are to be discerned. This may be facilitated by on the one hand by manual observations or CCTV, or else collecting data from tracking devices. More advanced techniques include radio frequency identification (RFID) systems to log information about movement and dwell time in specific areas, or tracking mobile phones from visitors logged in to venue wifi networks.

−	~~Equally important in understanding~~ visitors ~~is to identify why they choose to come in~~ the ~~first place~~. ~~And how do they arrive – on foot~~, ~~bicycle~~, ~~by car or public transport?~~	+	A well-considered visitor management strategy should be the basis of effective site management: it will regulate how visitors access, view and move around the site. It may control visitor flow and cover aspects such as ticketing, opening and closing strategies, the use of barriers, signage, access for people with disabilities and so on. This

−	~~For a historic monument~~, ~~a well-considered visitor management strategy should be~~ the ~~basis~~ of ~~effective site management: it will regulate how~~ visitors ~~access, view and move around~~ the site~~. It will control visitor flow and cover aspects such as ticketing, exhibit flow, visitor orientation~~ and access for ~~disabled~~ people~~. This might include offering cheaper tickets for quiet periods and dearer ones for peak periods, thereby engineering a more even visitor flow and relieving the stresses caused by peak pressures~~.	+	Problems that may be encountered include congestion at entrances, overcrowding at the interesting points, disorientation of visitors (especially if the site is complex or large) and poor access for the people with disabilities.

−	~~Problems that may be encountered at historic sites include congestion at entrances, overcrowding at the interesting points, disorientation~~ of ~~visitors (especially if the site is complex or large) and~~ poor ~~access for~~ the ~~disabled. This may all add up~~ to a ~~negative visitor experience~~.	+	A visual representation of poor visitor flow can be seen in 'desire lines' which are the muddy tracks seen running across parks that are followed by visitors in preference to the designated routes becuse they take a more direct route to the desired destination.

	= Websites =		= Websites =
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	Visitor flow can also be used to describe how people arrive at and navigate around a website. For instance, they may ‘land’ on the home page or may enter via a topic that has been ‘Googled’. Or they may seek a specific sub-section of the site.		Visitor flow can also be used to describe how people arrive at and navigate around a website. For instance, they may ‘land’ on the home page or may enter via a topic that has been ‘Googled’. Or they may seek a specific sub-section of the site.

−	Website managers should know what the average dwell time on each ~~article~~ is and whether users click on the adverts or are induced away from the site by external links. Considerations such as these can help companies maximise their revenue, offer visitors an optimised user experience and one that is more in tune with how they want to experience the site.	+	Website managers should know what the average dwell time on each part of a site is and whether users click on the adverts or are induced away from the site by external links. Considerations such as these can help companies maximise their revenue, offer visitors an optimised user experience and one that is more in tune with how they want to experience the site.

	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =

Designing Buildings at 14:57, 3 July 2019

2019-07-03T14:57:16Z

← Older revision		Revision as of 14:57, 3 July 2019
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−	Visitor ~~flow describes~~ the volume and movement of visitors to ~~buildings~~, ~~monuments~~, ~~museums~~ and ~~other public places~~. Measuring visitor ~~flow calculates~~ how many people have ~~visited~~, ~~while it~~ may also ~~involve anticipating (visualising) visitor flow by analysing past performance, current~~ trends and future predictions. ~~How~~ people move through ~~venues~~, which exits ~~they use~~ and ~~whether~~ they use ~~the catering~~ facilities ~~etc~~, are all ~~relevant questions as~~ is ~~perhaps~~ the ~~most basic – understanding why they visit in the first place~~.	+	[[File:People in building.jpg]]
		+
		+	= Introduction =
		+
		+	Visitor flows describe the volume and movement of visitors to, and within, buildings and the spaces around and between them.
		+
		+	Measuring visitor flows helps assess how many people have used a space, and may also help anticipate or visualise trends and make future predictions. Knowing how people move through places, which entrances, exits and routes they use, what they stop to look at, which facilities they use and so on, are all vital to understanding how space is used, and how it should be designed to optimise the visitor experience.

	= Managing visitor flows =		= Managing visitor flows =

Editor at 18:06, 21 June 2019

2019-06-21T18:06:35Z

← Older revision		Revision as of 18:06, 21 June 2019
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	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =

−	* ~~Champions~~.	+	* Building owner's manual.
		+	* Building users guide.
	* Client.		* Client.
−	* ~~Consultation process~~.	+	* Customer.
−	* ~~Design quality~~.	+	* End-user.
−	* ~~Design review~~.	+	* How to write a building user guide.
−	* ~~OGC~~.	+	* Meanwhile use.
−	* ~~Integrated project team~~.	+	* Occupier.
−	* ~~Receptor~~.	+	* Resident.
	* Stakeholders.		* Stakeholders.
−	* ~~Stakeholder management: a quality perspective~~.	+	* Tenant.
−	* ~~Stakeholder map~~.	+	* Use class.
−	* ~~Third party dependencies.~~	+	* User panels.
−	* Users.	+

	[[Category:Organisations]] [[Category:Design]]		[[Category:Organisations]] [[Category:Design]]

Editor at 18:04, 21 June 2019

2019-06-21T18:04:40Z

← Older revision		Revision as of 18:04, 21 June 2019
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	* Third party dependencies.		* Third party dependencies.
	* Users.		* Users.
−	* External

	[[Category:Organisations]] [[Category:Design]]		[[Category:Organisations]] [[Category:Design]]

Editor: Created page with "Visitor flow describes the volume and movement of visitors to buildings, monuments, museums and other public places. Measuring visitor flow calculates how many people have visite..."

2019-06-21T18:03:33Z

Created page with "Visitor flow describes the volume and movement of visitors to buildings, monuments, museums and other public places. Measuring visitor flow calculates how many people have visite..."

New page

Visitor flow describes the volume and movement of visitors to buildings, monuments, museums and other public places. Measuring visitor flow calculates how many people have visited, while it may also involve anticipating (visualising) visitor flow by analysing past performance, current trends and future predictions. How people move through venues, which exits they use and whether they use the catering facilities etc, are all relevant questions as is perhaps the most basic – understanding why they visit in the first place.

= Managing visitor flows =

Visitor flows can be low (few people relative to the venue), medium and high. Understanding visitor behaviour is crucial as failing to manage visitor flow can lead to a disappointing visitor experience – which means they probably will not return and therefore result in a potential loss of future revenue for the venue. Even if they do not return, an enjoyable experience should at least prompt them to recommend the venue to others.

Visitor flows must be deftly manipulated so that crowds can be handled efficiently at peak times, while at off-peak times the venue, whether a museum or art gallery, does not overwhelm or intimidate the visitor. That is why the correct decisions must be made at an early stage in facility planning and design in order to optimise the visitor experience. Understanding patterns and trends in user behaviour is crucial to a successful visitor attraction.

Public venues may wish to record, analyse and influence visitor flows for reasons of:

* Increasing their profitability
* Understanding how a facility is used by the public.
* Crowd control – at what point is the venue overcrowded?
* Health and safety – overcrowding may result in dangerous situations
* Marketing

Tracking visitors is important if trends and patterns are to be discerned. This may be facilitated by on the one hand manual observations or CCTV, or else collecting data from interactive computer-based exhibits, if provided. More advanced techniques include radio frequency identification (RFID) systems to log information about movement and dwell time in specific areas.

Equally important in understanding visitors is to identify why they choose to come in the first place. And how do they arrive – on foot, bicycle, by car or public transport?

For a historic monument, a well-considered visitor management strategy should be the basis of effective site management: it will regulate how visitors access, view and move around the site. It will control visitor flow and cover aspects such as ticketing, exhibit flow, visitor orientation and access for disabled people. This might include offering cheaper tickets for quiet periods and dearer ones for peak periods, thereby engineering a more even visitor flow and relieving the stresses caused by peak pressures.

Problems that may be encountered at historic sites include congestion at entrances, overcrowding at the interesting points, disorientation of visitors (especially if the site is complex or large) and poor access for the disabled. This may all add up to a negative visitor experience.

= Websites =

Visitor flow can also be used to describe how people arrive at and navigate around a website. For instance, they may ‘land’ on the home page or may enter via a topic that has been ‘Googled’. Or they may seek a specific sub-section of the site.

Website managers should know what the average dwell time on each article is and whether users click on the adverts or are induced away from the site by external links. Considerations such as these can help companies maximise their revenue, offer visitors an optimised user experience and one that is more in tune with how they want to experience the site.

= Related articles on Designing Buildings Wiki =

* Champions.
* Client.
* Consultation process.
* Design quality.
* Design review.
* OGC.
* Integrated project team.
* Receptor.
* Stakeholders.
* Stakeholder management: a quality perspective.
* Stakeholder map.
* Third party dependencies.
* Users.
* External

[[Category:Organisations]] [[Category:Design]]