Quality manuals and quality plans - Revision history

Designing Buildings at 08:51, 15 November 2020

2020-11-15T08:51:20Z

← Older revision		Revision as of 08:51, 15 November 2020
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	* Total quality management in construction.		* Total quality management in construction.

−	[[Category:~~Projects_and_case_studies~~]] [[Category:~~DCN_Project_Knowledge~~]] [[Category:~~Standards_/_measurements~~]] [[Category:~~DCN_Standard~~]] [[Category:Construction_management]]	+	[[Category:DCN_Definition]] [[Category:DCN_Guidance]] [[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]

Editor at 11:42, 30 April 2020

2020-04-30T11:42:53Z

← Older revision		Revision as of 11:42, 30 April 2020
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	* Quality management system.		* Quality management system.
	* Quality management systems (QMS) - beyond the documentation.		* Quality management systems (QMS) - beyond the documentation.
		+	* Standard operating procedure.
	* Structural steelwork: a quality perspective		* Structural steelwork: a quality perspective
	* Total quality management in construction.		* Total quality management in construction.

−	[[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]	+	[[Category:Projects_and_case_studies]] [[Category:DCN_Project_Knowledge]] [[Category:Standards_/_measurements]] [[Category:DCN_Standard]] [[Category:Construction_management]]

Designing Buildings at 14:58, 10 February 2020

2020-02-10T14:58:43Z

← Older revision		Revision as of 14:58, 10 February 2020
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	* Quality in construction projects.		* Quality in construction projects.
	* Quality management system.		* Quality management system.
		+	* Quality management systems (QMS) - beyond the documentation.
	* Structural steelwork: a quality perspective		* Structural steelwork: a quality perspective
	* Total quality management in construction.		* Total quality management in construction.

	[[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]		[[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]

Designing Buildings at 07:51, 24 January 2020

2020-01-24T07:51:18Z

← Older revision		Revision as of 07:51, 24 January 2020
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	* Change control: a quality perspective		* Change control: a quality perspective
		+	* Cost of quality.
	* Design quality for buildings.		* Design quality for buildings.
	* How to write an inspection and test plan		* How to write an inspection and test plan

51.7.159.162 at 10:27, 2 April 2019

2019-04-02T10:27:23Z

← Older revision		Revision as of 10:27, 2 April 2019
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	As stated above, there is no requirement to write a manual or a plan, although it is often convenient to do so. With the increase in the availability of technological solutions, including weatherproof tablets with powerful processors, many organisations are creating web-based solutions. These often have a front page with the high-level policies and links to the arrangements to be followed by creating layers of interfacing web pages. Above all, the information that is provided, however it is provided, must provide for the effective management of a construction organisation with all its complexities and interactions. It needs to reflect the competencies of the persons operating within the arrangements and be available as and when needed.		As stated above, there is no requirement to write a manual or a plan, although it is often convenient to do so. With the increase in the availability of technological solutions, including weatherproof tablets with powerful processors, many organisations are creating web-based solutions. These often have a front page with the high-level policies and links to the arrangements to be followed by creating layers of interfacing web pages. Above all, the information that is provided, however it is provided, must provide for the effective management of a construction organisation with all its complexities and interactions. It needs to reflect the competencies of the persons operating within the arrangements and be available as and when needed.

−	Those who wish to create a documented quality manual or plan may follow this [http://consig.org/~~quality~~-plan-template link].	+	Those who wish to create a documented quality manual or plan may follow this [http://consig.org/wp-content/uploads/2019/02/Quality-plan-template.docx link].

	Organisations should provide assurance that there is full control over the revision and issue of all aspects of the management system and securely retain all past revision and other documents.		Organisations should provide assurance that there is full control over the revision and issue of all aspects of the management system and securely retain all past revision and other documents.

ConSIG CWG at 14:14, 28 February 2019

2019-02-28T14:14:25Z

← Older revision		Revision as of 14:14, 28 February 2019
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	As stated above, there is no requirement to write a manual or a plan, although it is often convenient to do so. With the increase in the availability of technological solutions, including weatherproof tablets with powerful processors, many organisations are creating web-based solutions. These often have a front page with the high-level policies and links to the arrangements to be followed by creating layers of interfacing web pages. Above all, the information that is provided, however it is provided, must provide for the effective management of a construction organisation with all its complexities and interactions. It needs to reflect the competencies of the persons operating within the arrangements and be available as and when needed.		As stated above, there is no requirement to write a manual or a plan, although it is often convenient to do so. With the increase in the availability of technological solutions, including weatherproof tablets with powerful processors, many organisations are creating web-based solutions. These often have a front page with the high-level policies and links to the arrangements to be followed by creating layers of interfacing web pages. Above all, the information that is provided, however it is provided, must provide for the effective management of a construction organisation with all its complexities and interactions. It needs to reflect the competencies of the persons operating within the arrangements and be available as and when needed.
		+
		+	Those who wish to create a documented quality manual or plan may follow this [http://consig.org/quality-plan-template link].

	Organisations should provide assurance that there is full control over the revision and issue of all aspects of the management system and securely retain all past revision and other documents.		Organisations should provide assurance that there is full control over the revision and issue of all aspects of the management system and securely retain all past revision and other documents.

ConSIG CWG at 07:27, 27 January 2019

2019-01-27T07:27:08Z

← Older revision		Revision as of 07:27, 27 January 2019
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	= Summary =		= Summary =

−	Quality Manuals and Quality Plans define the arrangements that an organisation has determined will best manage its works. Quality Manuals are generally used to define the arrangements for the whole organisation, whereas Quality Plans are prepared to cover specific situations, such as a project or element of the works. For the purpose of this discussion, they will be treated as the same ~~for~~ either document defines arrangements: only the scope will be different.	+	Quality Manuals and Quality Plans define the arrangements that an organisation has determined will best manage its works. Quality Manuals are generally used to define the arrangements for the whole organisation, whereas Quality Plans are prepared to cover specific situations, such as a project or element of the works. For the purpose of this discussion they will be treated as the same: either document defines arrangements, only the scope will be different.

	= Manuals and plans =		= Manuals and plans =
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	* Total quality management in construction.		* Total quality management in construction.

−	~~[[Category:Articles_needing_more_work]]~~ [[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]	+	[[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]

Designing Buildings at 11:23, 24 January 2019

2019-01-24T11:23:31Z

← Older revision		Revision as of 11:23, 24 January 2019
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−	== Summary ==	+	= Summary =

	Quality Manuals and Quality Plans define the arrangements that an organisation has determined will best manage its works. Quality Manuals are generally used to define the arrangements for the whole organisation, whereas Quality Plans are prepared to cover specific situations, such as a project or element of the works. For the purpose of this discussion, they will be treated as the same for either document defines arrangements: only the scope will be different.		Quality Manuals and Quality Plans define the arrangements that an organisation has determined will best manage its works. Quality Manuals are generally used to define the arrangements for the whole organisation, whereas Quality Plans are prepared to cover specific situations, such as a project or element of the works. For the purpose of this discussion, they will be treated as the same for either document defines arrangements: only the scope will be different.

−	== Manuals and plans ==	+	= Manuals and plans =

	A quality manual is an organisation-wide document that provides the reader with a complete understanding of the expectations of the organisation. It considers the risks that the organisation is likely to face from both inside and outside the organisation and defines how it will deal with those risks. In some cases, the organisation will decide that the risk can be mitigated by implementing a process that is intended to manage the behaviours of staff at all levels. In other cases, the organisation may decide that the potential for the risk manifesting is so low that it will note it and keep a weather eye out. A quality manual can also be used to indicate to those outside the organisation that suitable arrangements exist. This provides confidence that there is a robust management system in place that is effective and usable by staff, customers and other interested parties, especially when endorsed by a reputable registration body to an international standard, such as ISO 9001:2015. It should be recalled that ISO 9001:2015 does not specifically require a quality manual. This is to permit an organisation to use web-based maintained documentation that has no manual as such, but covers all the requirements of the standard,		A quality manual is an organisation-wide document that provides the reader with a complete understanding of the expectations of the organisation. It considers the risks that the organisation is likely to face from both inside and outside the organisation and defines how it will deal with those risks. In some cases, the organisation will decide that the risk can be mitigated by implementing a process that is intended to manage the behaviours of staff at all levels. In other cases, the organisation may decide that the potential for the risk manifesting is so low that it will note it and keep a weather eye out. A quality manual can also be used to indicate to those outside the organisation that suitable arrangements exist. This provides confidence that there is a robust management system in place that is effective and usable by staff, customers and other interested parties, especially when endorsed by a reputable registration body to an international standard, such as ISO 9001:2015. It should be recalled that ISO 9001:2015 does not specifically require a quality manual. This is to permit an organisation to use web-based maintained documentation that has no manual as such, but covers all the requirements of the standard,
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	Both plans and manuals can be supported with procedures that provide more detailed and specific instructions on how work is to be conducted.		Both plans and manuals can be supported with procedures that provide more detailed and specific instructions on how work is to be conducted.

−	== Format and construction ==	+	= Format and construction =

	Any document that defines arrangements to manage a situation must be accessible by all who have a need to follow the arrangements. This statement has far-reaching consequences, no matter how the documents are constructed.		Any document that defines arrangements to manage a situation must be accessible by all who have a need to follow the arrangements. This statement has far-reaching consequences, no matter how the documents are constructed.
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	Where does this leave us? We need to consider the capability of the reader, the accessibility and availability of the manual/plan, if created, and other maintained documentation and its format.		Where does this leave us? We need to consider the capability of the reader, the accessibility and availability of the manual/plan, if created, and other maintained documentation and its format.

−	== Conclusion ==	+	= Conclusion =

	As stated above, there is no requirement to write a manual or a plan, although it is often convenient to do so. With the increase in the availability of technological solutions, including weatherproof tablets with powerful processors, many organisations are creating web-based solutions. These often have a front page with the high-level policies and links to the arrangements to be followed by creating layers of interfacing web pages. Above all, the information that is provided, however it is provided, must provide for the effective management of a construction organisation with all its complexities and interactions. It needs to reflect the competencies of the persons operating within the arrangements and be available as and when needed.		As stated above, there is no requirement to write a manual or a plan, although it is often convenient to do so. With the increase in the availability of technological solutions, including weatherproof tablets with powerful processors, many organisations are creating web-based solutions. These often have a front page with the high-level policies and links to the arrangements to be followed by creating layers of interfacing web pages. Above all, the information that is provided, however it is provided, must provide for the effective management of a construction organisation with all its complexities and interactions. It needs to reflect the competencies of the persons operating within the arrangements and be available as and when needed.
−
−	~~Those who wish to create a documented quality manual or quality plan should follow this link: [Link to be provided]~~

	Organisations should provide assurance that there is full control over the revision and issue of all aspects of the management system and securely retain all past revision and other documents.		Organisations should provide assurance that there is full control over the revision and issue of all aspects of the management system and securely retain all past revision and other documents.

		+	-----
	Original article written by Keith Hamlyn, reviewed by members of the Competency Working Group on behalf of the Chartered Quality Institute, Construction Special Interest Group and approved for publication in December 2018.		Original article written by Keith Hamlyn, reviewed by members of the Competency Working Group on behalf of the Chartered Quality Institute, Construction Special Interest Group and approved for publication in December 2018.

−	--[[User:~~ConSIG CWG~~\|ConSIG CWG]] 13:49, 05 Jan 2019 (BST)	+	--[[User:ConSIG_CWG\|ConSIG CWG]] 13:49, 05 Jan 2019 (BST)
		+
		+	= Related articles on Designing Buildings Wiki =
		+
		+	* Change control: a quality perspective
		+	* Design quality for buildings.
		+	* How to write an inspection and test plan
		+	* Inspection and test plan
		+	* ISO 9001.
		+	* Lifts and escalators: a quality perspective
		+	* Mobilisation to site: a quality perspective
		+	* Project quality plan.
		+	* Quality assurance.
		+	* Quality control.
		+	* Quality in construction projects.
		+	* Quality management system.
		+	* Structural steelwork: a quality perspective
		+	* Total quality management in construction.

	[[Category:Articles_needing_more_work]] [[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]		[[Category:Articles_needing_more_work]] [[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]

ConSIG CWG at 13:49, 5 January 2019

2019-01-05T13:49:33Z

← Older revision		Revision as of 13:49, 5 January 2019
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	Original article written by Keith Hamlyn, reviewed by members of the Competency Working Group on behalf of the Chartered Quality Institute, Construction Special Interest Group and approved for publication in December 2018.		Original article written by Keith Hamlyn, reviewed by members of the Competency Working Group on behalf of the Chartered Quality Institute, Construction Special Interest Group and approved for publication in December 2018.
		+
		+	--[[User:ConSIG CWG\|ConSIG CWG]] 13:49, 05 Jan 2019 (BST)

	[[Category:Articles_needing_more_work]] [[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]		[[Category:Articles_needing_more_work]] [[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]

Consigcwg at 14:07, 11 December 2018

2018-12-11T14:07:43Z

← Older revision		Revision as of 14:07, 11 December 2018
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−	= Summary =	+	== Summary ==

−	Quality Manuals and Quality Plans define the arrangements that an organisation has determined will best manage its works. Quality Manuals are generally used to define the arrangements for the whole organisation, whereas Quality Plans are prepared to cover specific situations, such as a project or element of the works.	+	Quality Manuals and Quality Plans define the arrangements that an organisation has determined will best manage its works. Quality Manuals are generally used to define the arrangements for the whole organisation, whereas Quality Plans are prepared to cover specific situations, such as a project or element of the works. For the purpose of this discussion, they will be treated as the same for either document defines arrangements: only the scope will be different.

−	~~For the purpose of this discussion, they will be treated as the same for either document defines arrangements: only the scope will be different.~~	+	== Manuals and plans ==

−	~~== Manuals~~ and ~~Plans ==~~	+	A quality manual is an organisation-wide document that provides the reader with a complete understanding of the expectations of the organisation. It considers the risks that the organisation is likely to face from both inside and outside the organisation and defines how it will deal with those risks. In some cases, the organisation will decide that the risk can be mitigated by implementing a process that is intended to manage the behaviours of staff at all levels. In other cases, the organisation may decide that the potential for the risk manifesting is so low that it will note it and keep a weather eye out. A quality manual can also be used to indicate to those outside the organisation that suitable arrangements exist. This provides confidence that there is a robust management system in place that is effective and usable by staff, customers and other interested parties, especially when endorsed by a reputable registration body to an international standard, such as ISO 9001:2015. It should be recalled that ISO 9001:2015 does not specifically require a quality manual. This is to permit an organisation to use web-based maintained documentation that has no manual as such, but covers all the requirements of the standard,

−	A Quality Manual is an organisation-wide document that provides the reader with a complete understanding of the expectations of the organisation. It considers the risks that the organisation is likely to face from both inside and outside the organisation and defines how it will deal with those risks. In some cases, the organisation will decide that the risk can be mitigated by implementing a process that is intended to manage the behaviours of staff at all levels. In other cases, the organisation may decide that the potential for the risk manifesting is so low that it will note it and keep a weather eye out. A Quality Manual can also be used to indicate to those outside the organisation that suitable arrangements exist. This provides confidence that there is a robust management system in place that is effective and usable by staff, customers and other interested parties, especially when endorsed by a reputable Registration Body to an International Standard, such as ISO 9001:2015. It should be recalled that ISO 9001:2015 does not specifically require a Quality Manual. This is to permit an organisation to use web-based maintained documentation that has no manual as such, but covers all the requirements of the standard,	+	A quality plan is written to meet certain specific events. It may be written by an organisation to define the arrangements for managing a project. It may define the actions to be taken by sub-contractors who are contracted to deliver a defined element of the works, such as the electrical installation. In exposition, it will follow a similar path, in that the risks associated with the works will be analysed and appropriate arrangements defined. It may be required as part of a bid submission. Useful assistance can be found in ISO 10005:2015, “Quality plans”.
−		+
−	~~A Quality Plan~~ is written to meet certain specific events. It may be written by an organisation to define the arrangements for managing a project. ~~They~~ may define the actions to be taken by sub-contractors who are contracted to deliver a defined element of the works, such as the electrical installation. In exposition, it will follow a similar path, in that the risks associated with the works will be analysed and appropriate arrangements defined. It may be required as part of a bid submission. Useful assistance can be found in ISO 10005:2015, “Quality ~~Plans”~~.	+

	Both plans and manuals can be supported with procedures that provide more detailed and specific instructions on how work is to be conducted.		Both plans and manuals can be supported with procedures that provide more detailed and specific instructions on how work is to be conducted.

−	= Format and construction =	+	== Format and construction ==

	Any document that defines arrangements to manage a situation must be accessible by all who have a need to follow the arrangements. This statement has far-reaching consequences, no matter how the documents are constructed.		Any document that defines arrangements to manage a situation must be accessible by all who have a need to follow the arrangements. This statement has far-reaching consequences, no matter how the documents are constructed.
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	It is not the place of this article to infer that it is necessary to follow ISO 9001:2015. However, it does have some useful ideas concerning documenting arrangements.		It is not the place of this article to infer that it is necessary to follow ISO 9001:2015. However, it does have some useful ideas concerning documenting arrangements.

−	Many ~~Quality Manuals~~ and ~~Plans~~ that ~~I have~~ audited in the past are simply the ~~International Standard~~ reflected back. This means that where the standard says: “you shall…”, the ~~Manual~~ says “we do…” This clearly meets the requirements of the standard but provides no real clue as to what the arrangements on the ground are. Manuals and ~~Plans~~ written in this way have no intrinsic value and have cost the organisation with little or no benefit. As an auditor, a ~~Manual~~ or ~~Plan~~ written like this provides a clear indication of the priority that is given to managing the business.	+	Many quality manuals and plans that the author has audited in the past are simply the international standard reflected back. This means that where the standard says: “you shall…”, the manual says “we do…” This clearly meets the requirements of the standard but provides no real clue as to what the arrangements on the ground are. Manuals and plans written in this way have no intrinsic value and have cost the organisation with little or no benefit. As an auditor, a manual or plan written like this provides a clear indication of the priority that is given to managing the business.

−	Firstly, there is no need to have a written ~~Quality Manual~~ as a document that is printed out on paper. The organisation must therefore consider the way that the arrangements will be best communicated to those who are to follow them. This means considering:	+	Firstly, there is no need to have a written quality manual as a document that is printed out on paper. The organisation must therefore consider the way that the arrangements will be best communicated to those who are to follow them. This means considering:

−	* The ability of staff to read a given language. This means understanding of the language being used as well as literacy standards. In a packing department, cartoons were used to show how the various units were to be packed. This is similar to the instructions provided with flat-pack furniture, which are non-verbal. In a multi-lingual organisation, consideration can be given to using supervisors to explain the work, keeping the manual and procedures nearby for easy reference. This was a solution in India, where staff may have one or more of 27 major languages.	+	* The ability of staff to read a given language. This means understanding of the language being used as well as literacy standards. In a packing department, cartoons were used to show how the various units were to be packed. This is similar to the instructions provided with flat-pack furniture, which are non-verbal. In a multi-lingual organisation, consideration can be given to using supervisors to explain the work, keeping the manual and procedures nearby for easy reference. This was a solution in India, where staff may have had one or more of 27 major languages.
	* Language also means legibility. There are scoring systems that can be used to determine the reading age of a document. This document has a reading age of 11.9 years. However, this matters nothing at all. The important thing is that the person reading it understands what has been written, that is, the message has been properly communicated.		* Language also means legibility. There are scoring systems that can be used to determine the reading age of a document. This document has a reading age of 11.9 years. However, this matters nothing at all. The important thing is that the person reading it understands what has been written, that is, the message has been properly communicated.
	* The place where the manual or plan is to be read is important. If only staff in the office are to read it, then the solution is simple. Construction staff work on site, where it rains and is often mucky, the office solution may not be the best! However, it must be available and accessible to the individuals who need to refer to it, at the location where they require that access – normally at the point of use. That means they must be available on site for supervisors and operatives to read, not just in the head office or project site hut.		* The place where the manual or plan is to be read is important. If only staff in the office are to read it, then the solution is simple. Construction staff work on site, where it rains and is often mucky, the office solution may not be the best! However, it must be available and accessible to the individuals who need to refer to it, at the location where they require that access – normally at the point of use. That means they must be available on site for supervisors and operatives to read, not just in the head office or project site hut.
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	Where does this leave us? We need to consider the capability of the reader, the accessibility and availability of the manual/plan, if created, and other maintained documentation and its format.		Where does this leave us? We need to consider the capability of the reader, the accessibility and availability of the manual/plan, if created, and other maintained documentation and its format.

−	= Conclusion =	+	== Conclusion ==

	As stated above, there is no requirement to write a manual or a plan, although it is often convenient to do so. With the increase in the availability of technological solutions, including weatherproof tablets with powerful processors, many organisations are creating web-based solutions. These often have a front page with the high-level policies and links to the arrangements to be followed by creating layers of interfacing web pages. Above all, the information that is provided, however it is provided, must provide for the effective management of a construction organisation with all its complexities and interactions. It needs to reflect the competencies of the persons operating within the arrangements and be available as and when needed.		As stated above, there is no requirement to write a manual or a plan, although it is often convenient to do so. With the increase in the availability of technological solutions, including weatherproof tablets with powerful processors, many organisations are creating web-based solutions. These often have a front page with the high-level policies and links to the arrangements to be followed by creating layers of interfacing web pages. Above all, the information that is provided, however it is provided, must provide for the effective management of a construction organisation with all its complexities and interactions. It needs to reflect the competencies of the persons operating within the arrangements and be available as and when needed.

−	Those who wish to create a documented ~~Quality Manual~~ or ~~Quality Plan~~ should follow this link:	+	Those who wish to create a documented quality manual or quality plan should follow this link: [Link to be provided]
−		+
−	[Link to be provided]	+

	Organisations should provide assurance that there is full control over the revision and issue of all aspects of the management system and securely retain all past revision and other documents.		Organisations should provide assurance that there is full control over the revision and issue of all aspects of the management system and securely retain all past revision and other documents.

−	[[Category:Articles_needing_more_work]]	+	Original article written by Keith Hamlyn, reviewed by members of the Competency Working Group on behalf of the Chartered Quality Institute, Construction Special Interest Group and approved for publication in December 2018.
		+
		+	[[Category:Articles_needing_more_work]] [[Category:Projects_and_case_studies]] [[Category:Standards_/_measurements]] [[Category:Construction_management]]