New Homes Ombudsman - Revision history

Designing Buildings at 15:27, 8 May 2024

2024-05-08T15:27:04Z

← Older revision		Revision as of 15:27, 8 May 2024
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	* Redfern review into the decline of homeownership.		* Redfern review into the decline of homeownership.

−	[[Category:DCN_Commentary]] [[Category:DCN_News]] [[Category:DCN_Organisation]] [[Category:DCN_Policy]] [[Category:News]] [[Category:Organisations]] [[Category:Policy]] [[Category:Property_development]]	+	[[Category:DCN_Commentary]] [[Category:DCN_News]] [[Category:DCN_Organisation]] [[Category:DCN_Policy]] [[Category:News]] [[Category:Organisations]] [[Category:Building_safety]] [[Category:Policy]] [[Category:Property_development]]

Editor at 11:54, 18 December 2023

2023-12-18T11:54:52Z

← Older revision		Revision as of 11:54, 18 December 2023
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−	[[File:~~New Homes Ombudsman 1000~~.jpg]]	+	[[File:New_Homes_Ombudsman_1000.jpg\|link=File:New_Homes_Ombudsman_1000.jpg]]

	= What is the New Homes Ombudsman Service? =		= What is the New Homes Ombudsman Service? =
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	The NHO Service Board oversees the work of the Ombudsman and meets four times a year. It has a majority of directors who are independent of the housebuilding industry. It has no involvement in decisions taken by the Ombudsman, but does review the operation and management of the Service.		The NHO Service Board oversees the work of the Ombudsman and meets four times a year. It has a majority of directors who are independent of the housebuilding industry. It has no involvement in decisions taken by the Ombudsman, but does review the operation and management of the Service.

−	For more information about the New Homes ~~Ombidsman~~ Service visit [https://www.nhos.org.uk/ https://www.nhos.org.uk/]	+	For more information about the New Homes Ombudsman Service visit [https://www.nhos.org.uk/ https://www.nhos.org.uk/]

	= The Housing Ombudsman Service =		= The Housing Ombudsman Service =
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	The Housing Ombudsman service investigates complaints and resolves disputes involving tenants and leaseholders of social landlords (housing associations and local authorities), as well as voluntary members (private landlords and letting agents). Investigation of these complaints is free, independent, and impartial, funded by annual landlord subscription fees. It works with the Local Government and Social Care Ombudsman (LGSCO) and the Regulator of Social Housing, under a memorandum of understanding, to agree a common approach to collaborative working. We have included the LGSCO and the regulator's Memorandum of Understanding documents if you’d like to know more.		The Housing Ombudsman service investigates complaints and resolves disputes involving tenants and leaseholders of social landlords (housing associations and local authorities), as well as voluntary members (private landlords and letting agents). Investigation of these complaints is free, independent, and impartial, funded by annual landlord subscription fees. It works with the Local Government and Social Care Ombudsman (LGSCO) and the Regulator of Social Housing, under a memorandum of understanding, to agree a common approach to collaborative working. We have included the LGSCO and the regulator's Memorandum of Understanding documents if you’d like to know more.

−	For more information about the ~~New Homes Ombidsman~~ Service visit [https://www.housing-ombudsman.org.uk/ https://www.housing-ombudsman.org.uk/]	+	For more information about the Housing Ombudsman Service visit [https://www.housing-ombudsman.org.uk/ https://www.housing-ombudsman.org.uk/]

	= Background to the New Homes Ombudsman Service =		= Background to the New Homes Ombudsman Service =

Editor at 11:51, 18 December 2023

2023-12-18T11:51:29Z

← Older revision		Revision as of 11:51, 18 December 2023
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		+	[[File:New Homes Ombudsman 1000.jpg]]
		+
	= What is the New Homes Ombudsman Service? =		= What is the New Homes Ombudsman Service? =

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	The NHO Service Board oversees the work of the Ombudsman and meets four times a year. It has a majority of directors who are independent of the housebuilding industry. It has no involvement in decisions taken by the Ombudsman, but does review the operation and management of the Service.		The NHO Service Board oversees the work of the Ombudsman and meets four times a year. It has a majority of directors who are independent of the housebuilding industry. It has no involvement in decisions taken by the Ombudsman, but does review the operation and management of the Service.

−	= The Housing Ombudsman ~~Scheme~~ =	+	For more information about the New Homes Ombidsman Service visit [https://www.nhos.org.uk/ https://www.nhos.org.uk/]
		+
		+	= The Housing Ombudsman Service =

	The Housing Ombudsman is a separate organisation, approved by the Secretary of State under section 51 of and Schedule 2 to the Housing Act 1996. The Act requires social landlords, as defined by section 51 (2) of the Act, to be members of an approved scheme. All local authorities and registered social housing providers are required to be members of the Housing Ombudsman Scheme, several private landlords and letting agents also join voluntarily.		The Housing Ombudsman is a separate organisation, approved by the Secretary of State under section 51 of and Schedule 2 to the Housing Act 1996. The Act requires social landlords, as defined by section 51 (2) of the Act, to be members of an approved scheme. All local authorities and registered social housing providers are required to be members of the Housing Ombudsman Scheme, several private landlords and letting agents also join voluntarily.
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	The Housing Ombudsman Scheme sets out the role, of the Housing Ombudsman service, what complaints it can consider and the obligations of its members. It is an executive non-departmental public body, sponsored by the Department of Levelling Up, Housing and Communities. The Framework Document sets out the respective responsibilities and accountability of the Housing Ombudsman, the Secretary of State and officials within the Department.		The Housing Ombudsman Scheme sets out the role, of the Housing Ombudsman service, what complaints it can consider and the obligations of its members. It is an executive non-departmental public body, sponsored by the Department of Levelling Up, Housing and Communities. The Framework Document sets out the respective responsibilities and accountability of the Housing Ombudsman, the Secretary of State and officials within the Department.

−	The ~~housing ombudsman~~ service investigates complaints and resolves disputes involving tenants and leaseholders of social landlords (housing associations and local authorities), as well as voluntary members (private landlords and letting agents). Investigation of these complaints is free, independent, and impartial, funded by annual landlord subscription fees. It works with the Local Government and Social Care Ombudsman (LGSCO) and the Regulator of Social Housing, under a memorandum of understanding, to agree a common approach to collaborative working. We have included the LGSCO and the regulator's Memorandum of Understanding documents if you’d like to know more.	+	The Housing Ombudsman service investigates complaints and resolves disputes involving tenants and leaseholders of social landlords (housing associations and local authorities), as well as voluntary members (private landlords and letting agents). Investigation of these complaints is free, independent, and impartial, funded by annual landlord subscription fees. It works with the Local Government and Social Care Ombudsman (LGSCO) and the Regulator of Social Housing, under a memorandum of understanding, to agree a common approach to collaborative working. We have included the LGSCO and the regulator's Memorandum of Understanding documents if you’d like to know more.
		+
		+	For more information about the New Homes Ombidsman Service visit [https://www.housing-ombudsman.org.uk/ https://www.housing-ombudsman.org.uk/]

	= Background to the New Homes Ombudsman Service =		= Background to the New Homes Ombudsman Service =
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	The report proposed that the Ombudsman should be independent, free-to-use and should provide a swift resolution to disputes. It would be funded by a levy on housebuilders, increasing in size according to the size of the company. The report recommended that a code of practice be drawn up by government, warranty providers, housebuilders and consumer groups which could then be used by the Ombudsman to help them adjudicate on disputes.		The report proposed that the Ombudsman should be independent, free-to-use and should provide a swift resolution to disputes. It would be funded by a levy on housebuilders, increasing in size according to the size of the company. The report recommended that a code of practice be drawn up by government, warranty providers, housebuilders and consumer groups which could then be used by the Ombudsman to help them adjudicate on disputes.

−	At the time the government said; ‘...house buyers should be confident that when they purchase a new home, they get the quality of build and finish they expected.’	+	At the time the government said; ‘...house buyers should be confident that when they purchase a new home, they get the quality of build and finish they expected.’ Industry and consumer groups were consulted in order to develop the proposals further before publication.
−		+
−	Industry and consumer groups ~~will be~~ consulted in order to develop the proposals further before publication.	+

	Tassos Kougionis, Principal Consultant – Residential, at BSRIA’s Sustainable Construction Group, said; “BSRIA is pleased with the government announcement of the creation of a New Homes Ombudsman. We always supported the introduction of a better, more efficient and robust consumer focused redress process regarding new homes’ quality which is now one step closer from being realised...BSRIA has also advocated that ‘prevention is better than a cure’ and that emphasis must also be given to the introduction of effective quality control routines preventing new homes’ quality issues arising in the first place along with greater transparency provided to the consumer in terms of housing insurance products and warrantees. As a member of the CIC Housing Panel we will ensure that such concerns are raised and heard.”		Tassos Kougionis, Principal Consultant – Residential, at BSRIA’s Sustainable Construction Group, said; “BSRIA is pleased with the government announcement of the creation of a New Homes Ombudsman. We always supported the introduction of a better, more efficient and robust consumer focused redress process regarding new homes’ quality which is now one step closer from being realised...BSRIA has also advocated that ‘prevention is better than a cure’ and that emphasis must also be given to the introduction of effective quality control routines preventing new homes’ quality issues arising in the first place along with greater transparency provided to the consumer in terms of housing insurance products and warrantees. As a member of the CIC Housing Panel we will ensure that such concerns are raised and heard.”
Line 37:		Line 41:
	In February 2020, following a 3-month consultation, Housing Secretary Robert Jenrick confirmed the creation of the New Homes Ombudsman, and new laws requiring that all developers belong to the Ombudsman. Ref [https://www.gov.uk/government/news/housing-secretary-clamps-down-on-shoddy-housebuilders https://www.gov.uk/government/news/housing-secretary-clamps-down-on-shoddy-housebuilders]		In February 2020, following a 3-month consultation, Housing Secretary Robert Jenrick confirmed the creation of the New Homes Ombudsman, and new laws requiring that all developers belong to the Ombudsman. Ref [https://www.gov.uk/government/news/housing-secretary-clamps-down-on-shoddy-housebuilders https://www.gov.uk/government/news/housing-secretary-clamps-down-on-shoddy-housebuilders]

−	= Related articles on Designing Buildings ~~Wiki~~ =	+	= Related articles on Designing Buildings =

		+	* Advice published for buyers after survey highlights concerns over new-build homes quality.
	* All Party Parliamentary Group for Excellence in the Built Environment.		* All Party Parliamentary Group for Excellence in the Built Environment.
	* BSRIA response to New Homes Ombudsman.		* BSRIA response to New Homes Ombudsman.
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	* Home ownership.		* Home ownership.
	* Housing shortage.		* Housing shortage.
−	* Housing white paper 2017.
	* New Homes Quality Board.		* New Homes Quality Board.
	* Redfern review into the decline of homeownership.		* Redfern review into the decline of homeownership.

	[[Category:DCN_Commentary]] [[Category:DCN_News]] [[Category:DCN_Organisation]] [[Category:DCN_Policy]] [[Category:News]] [[Category:Organisations]] [[Category:Policy]] [[Category:Property_development]]		[[Category:DCN_Commentary]] [[Category:DCN_News]] [[Category:DCN_Organisation]] [[Category:DCN_Policy]] [[Category:News]] [[Category:Organisations]] [[Category:Policy]] [[Category:Property_development]]

Editor at 11:45, 18 December 2023

2023-12-18T11:45:37Z

← Older revision		Revision as of 11:45, 18 December 2023
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−	~~[[File:House~~-~~construction~~.~~jpg\|link~~=~~File:House~~-~~construction~~.~~jpg]]~~	+	= What is the New Homes Ombudsman Service? =
		+
		+	The New Homes Ombudsman Service exists to help customers resolve issues with their new homes, which the Registered Developer has been unable or unwilling to fix.
		+
		+	The remit of the New Homes Ombudsman Service covers the whole period from the Reservation and Legal Completion of a property through to after-sales and complaints management for issues during the first two years of a new home purchase.
		+
		+	The primary purpose of NHOS is to provide a free and independent service to customers, which can impartially assess and adjudicate on issues that have arisen that fall within the Ombudsman’s scope. This includes complaints around the Reservation, Legal Completion and complaints management processes, or issues or defects that have arisen at or after occupation and which are not major defects.
		+
		+	= Governance of the New Homes Ombudsman Service =
		+
		+	The New Homes Ombudsman Service is a subsidiary of the Dispute Service Ltd, which is a not for profit company specialising in dispute resolution work in relation to tenancy deposits in the private rented sector and tenant-landlord mediation and conciliation for issues arising during a tenancy.
		+
		+	The NHO Service Board oversees the work of the Ombudsman and meets four times a year. It has a majority of directors who are independent of the housebuilding industry. It has no involvement in decisions taken by the Ombudsman, but does review the operation and management of the Service.
		+
		+	= The Housing Ombudsman Scheme =
		+
		+	The Housing Ombudsman is a separate organisation, approved by the Secretary of State under section 51 of and Schedule 2 to the Housing Act 1996. The Act requires social landlords, as defined by section 51 (2) of the Act, to be members of an approved scheme. All local authorities and registered social housing providers are required to be members of the Housing Ombudsman Scheme, several private landlords and letting agents also join voluntarily.
		+
		+	The Housing Ombudsman Scheme sets out the role, of the Housing Ombudsman service, what complaints it can consider and the obligations of its members. It is an executive non-departmental public body, sponsored by the Department of Levelling Up, Housing and Communities. The Framework Document sets out the respective responsibilities and accountability of the Housing Ombudsman, the Secretary of State and officials within the Department.
		+
		+	The housing ombudsman service investigates complaints and resolves disputes involving tenants and leaseholders of social landlords (housing associations and local authorities), as well as voluntary members (private landlords and letting agents). Investigation of these complaints is free, independent, and impartial, funded by annual landlord subscription fees. It works with the Local Government and Social Care Ombudsman (LGSCO) and the Regulator of Social Housing, under a memorandum of understanding, to agree a common approach to collaborative working. We have included the LGSCO and the regulator's Memorandum of Understanding documents if you’d like to know more.
		+
		+	= Background to the New Homes Ombudsman Service =

	In October 2018, the Ministry of Housing, Communities and Local Government (MHCLG) announced the establishment of a New Homes Ombudsman. Legislation will be introduced that requires all new housing developers to belong to this watchdog which will ‘champion homebuyers, protect their interests and hold developers to account’.		In October 2018, the Ministry of Housing, Communities and Local Government (MHCLG) announced the establishment of a New Homes Ombudsman. Legislation will be introduced that requires all new housing developers to belong to this watchdog which will ‘champion homebuyers, protect their interests and hold developers to account’.
Line 7:		Line 29:
	The report proposed that the Ombudsman should be independent, free-to-use and should provide a swift resolution to disputes. It would be funded by a levy on housebuilders, increasing in size according to the size of the company. The report recommended that a code of practice be drawn up by government, warranty providers, housebuilders and consumer groups which could then be used by the Ombudsman to help them adjudicate on disputes.		The report proposed that the Ombudsman should be independent, free-to-use and should provide a swift resolution to disputes. It would be funded by a levy on housebuilders, increasing in size according to the size of the company. The report recommended that a code of practice be drawn up by government, warranty providers, housebuilders and consumer groups which could then be used by the Ombudsman to help them adjudicate on disputes.

−	~~The~~ government said; ‘...house buyers should be confident that when they purchase a new home, they get the quality of build and finish they expected.’	+	At the time the government said; ‘...house buyers should be confident that when they purchase a new home, they get the quality of build and finish they expected.’

	Industry and consumer groups will be consulted in order to develop the proposals further before publication.		Industry and consumer groups will be consulted in order to develop the proposals further before publication.

Editor at 15:51, 10 February 2021

2021-02-10T15:51:23Z

← Older revision		Revision as of 15:51, 10 February 2021
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	* Housing shortage.		* Housing shortage.
	* Housing white paper 2017.		* Housing white paper 2017.
		+	* New Homes Quality Board.
	* Redfern review into the decline of homeownership.		* Redfern review into the decline of homeownership.

	[[Category:DCN_Commentary]] [[Category:DCN_News]] [[Category:DCN_Organisation]] [[Category:DCN_Policy]] [[Category:News]] [[Category:Organisations]] [[Category:Policy]] [[Category:Property_development]]		[[Category:DCN_Commentary]] [[Category:DCN_News]] [[Category:DCN_Organisation]] [[Category:DCN_Policy]] [[Category:News]] [[Category:Organisations]] [[Category:Policy]] [[Category:Property_development]]

Designing Buildings at 08:41, 23 January 2021

2021-01-23T08:41:29Z

← Older revision		Revision as of 08:41, 23 January 2021
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	* Redfern review into the decline of homeownership.		* Redfern review into the decline of homeownership.

−	[[Category:~~News~~]] [[Category:DCN_News]] [[Category:~~Organisations~~]] [[Category:~~DCN_Organisation~~]] [[Category:~~Policy~~]] [[Category:~~DCN_Policy~~]] [[Category:Property_development]]	+	[[Category:DCN_Commentary]] [[Category:DCN_News]] [[Category:DCN_Organisation]] [[Category:DCN_Policy]] [[Category:News]] [[Category:Organisations]] [[Category:Policy]] [[Category:Property_development]]

Designing Buildings at 16:44, 24 February 2020

2020-02-24T16:44:08Z

← Older revision		Revision as of 16:44, 24 February 2020
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	Tassos Kougionis, Principal Consultant – Residential, at BSRIA’s Sustainable Construction Group, said; “BSRIA is pleased with the government announcement of the creation of a New Homes Ombudsman. We always supported the introduction of a better, more efficient and robust consumer focused redress process regarding new homes’ quality which is now one step closer from being realised...BSRIA has also advocated that ‘prevention is better than a cure’ and that emphasis must also be given to the introduction of effective quality control routines preventing new homes’ quality issues arising in the first place along with greater transparency provided to the consumer in terms of housing insurance products and warrantees. As a member of the CIC Housing Panel we will ensure that such concerns are raised and heard.”		Tassos Kougionis, Principal Consultant – Residential, at BSRIA’s Sustainable Construction Group, said; “BSRIA is pleased with the government announcement of the creation of a New Homes Ombudsman. We always supported the introduction of a better, more efficient and robust consumer focused redress process regarding new homes’ quality which is now one step closer from being realised...BSRIA has also advocated that ‘prevention is better than a cure’ and that emphasis must also be given to the introduction of effective quality control routines preventing new homes’ quality issues arising in the first place along with greater transparency provided to the consumer in terms of housing insurance products and warrantees. As a member of the CIC Housing Panel we will ensure that such concerns are raised and heard.”
		+
		+	In February 2020, following a 3-month consultation, Housing Secretary Robert Jenrick confirmed the creation of the New Homes Ombudsman, and new laws requiring that all developers belong to the Ombudsman. Ref [https://www.gov.uk/government/news/housing-secretary-clamps-down-on-shoddy-housebuilders https://www.gov.uk/government/news/housing-secretary-clamps-down-on-shoddy-housebuilders]

	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =
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	* Redfern review into the decline of homeownership.		* Redfern review into the decline of homeownership.

−	[[Category:Organisations]] [[Category:Policy]] [[Category:~~News~~]] [[Category:Property_development]]	+	[[Category:News]] [[Category:DCN_News]] [[Category:Organisations]] [[Category:DCN_Organisation]] [[Category:Policy]] [[Category:DCN_Policy]] [[Category:Property_development]]

Designing Buildings at 17:04, 5 October 2018

2018-10-05T17:04:10Z

← Older revision		Revision as of 17:04, 5 October 2018
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	Industry and consumer groups will be consulted in order to develop the proposals further before publication.		Industry and consumer groups will be consulted in order to develop the proposals further before publication.
		+
		+	Tassos Kougionis, Principal Consultant – Residential, at BSRIA’s Sustainable Construction Group, said; “BSRIA is pleased with the government announcement of the creation of a New Homes Ombudsman. We always supported the introduction of a better, more efficient and robust consumer focused redress process regarding new homes’ quality which is now one step closer from being realised...BSRIA has also advocated that ‘prevention is better than a cure’ and that emphasis must also be given to the introduction of effective quality control routines preventing new homes’ quality issues arising in the first place along with greater transparency provided to the consumer in terms of housing insurance products and warrantees. As a member of the CIC Housing Panel we will ensure that such concerns are raised and heard.”

	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =

Designing Buildings at 12:20, 2 October 2018

2018-10-02T12:20:56Z

← Older revision		Revision as of 12:20, 2 October 2018
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−	[[File:House-construction.jpg]]	+	[[File:House-construction.jpg\|link=File:House-construction.jpg]]

	In October 2018, the Ministry of Housing, Communities and Local Government (MHCLG) announced the establishment of a New Homes Ombudsman. Legislation will be introduced that requires all new housing developers to belong to this watchdog which will ‘champion homebuyers, protect their interests and hold developers to account’.		In October 2018, the Ministry of Housing, Communities and Local Government (MHCLG) announced the establishment of a New Homes Ombudsman. Legislation will be introduced that requires all new housing developers to belong to this watchdog which will ‘champion homebuyers, protect their interests and hold developers to account’.

−	In June 2018, the All-Party Parliamentary Group for Excellence in the Built Environment published 'Better redress for homebuyers', setting out proposals for ~~such~~ an ombudsman to help provide better redress for homebuyers who are dissatisfied.	+	In June 2018, the All-Party Parliamentary Group for Excellence in the Built Environment published 'Better redress for homebuyers', setting out proposals for an ombudsman to help provide better redress for homebuyers who are dissatisfied.

	The report proposed that the Ombudsman should be independent, free-to-use and should provide a swift resolution to disputes. It would be funded by a levy on housebuilders, increasing in size according to the size of the company. The report recommended that a code of practice be drawn up by government, warranty providers, housebuilders and consumer groups which could then be used by the Ombudsman to help them adjudicate on disputes.		The report proposed that the Ombudsman should be independent, free-to-use and should provide a swift resolution to disputes. It would be funded by a levy on housebuilders, increasing in size according to the size of the company. The report recommended that a code of practice be drawn up by government, warranty providers, housebuilders and consumer groups which could then be used by the Ombudsman to help them adjudicate on disputes.

−	The government said ~~that ‘house~~ buyers should be confident that when they purchase a new home, they get the quality of build and finish they expected.’	+	The government said; ‘...house buyers should be confident that when they purchase a new home, they get the quality of build and finish they expected.’

−	Industry and consumer groups will be consulted on the proposals ~~with the aim of developing them~~ further before publication.	+	Industry and consumer groups will be consulted in order to develop the proposals further before publication.

	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =

Editor: Created page with "File:House-construction.jpg In October 2018, the Ministry of Housing, Communities and Local Government (MHCLG) announced the establishment of a New Homes Ombudsman. Legislat..."

2018-10-02T10:29:53Z

Created page with "File:House-construction.jpg In October 2018, the Ministry of Housing, Communities and Local Government (MHCLG) announced the establishment of a New Homes Ombudsman. Legislat..."

New page

[[File:House-construction.jpg]]

In October 2018, the Ministry of Housing, Communities and Local Government (MHCLG) announced the establishment of a New Homes Ombudsman. Legislation will be introduced that requires all new housing developers to belong to this watchdog which will ‘champion homebuyers, protect their interests and hold developers to account’.

In June 2018, the All-Party Parliamentary Group for Excellence in the Built Environment published 'Better redress for homebuyers', setting out proposals for such an ombudsman to help provide better redress for homebuyers who are dissatisfied.

The report proposed that the Ombudsman should be independent, free-to-use and should provide a swift resolution to disputes. It would be funded by a levy on housebuilders, increasing in size according to the size of the company. The report recommended that a code of practice be drawn up by government, warranty providers, housebuilders and consumer groups which could then be used by the Ombudsman to help them adjudicate on disputes.

The government said that ‘house buyers should be confident that when they purchase a new home, they get the quality of build and finish they expected.’

Industry and consumer groups will be consulted on the proposals with the aim of developing them further before publication.

= Related articles on Designing Buildings Wiki =

* All Party Parliamentary Group for Excellence in the Built Environment.
* BSRIA response to New Homes Ombudsman.
* Building better homes faster.
* Empty housing in London - documentary.
* Home ownership.
* Housing shortage.
* Housing white paper 2017.
* Redfern review into the decline of homeownership.

[[Category:Organisations]] [[Category:Policy]] [[Category:News]] [[Category:Property_development]]