How to write a Building User Guide - Revision history

Designing Buildings at 08:17, 20 November 2020

2020-11-20T08:17:17Z

← Older revision		Revision as of 08:17, 20 November 2020
Line 1:		Line 1:
−	~~See also: Building User's Guide.~~
−
	= Introduction =		= Introduction =

Line 116:		Line 114:
	* Don’t try and cover too much.		* Don’t try and cover too much.
	* Don’t assume that something is obvious, but equally don’t patronise.		* Don’t assume that something is obvious, but equally don’t patronise.
		+
		+	See also: Building User's Guide.

	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =
Line 134:		Line 134:
	* [https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/ https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/]		* [https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/ https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/]

−	[[Category:Publications_/_reports]] [[Category:BREEAM]]	+	[[Category:DCN_Guidance]] [[Category:Publications_/_reports]] [[Category:BREEAM]]

Editor at 14:25, 24 September 2018

2018-09-24T14:25:12Z

← Older revision		Revision as of 14:25, 24 September 2018
Line 40:		Line 40:

	* For building users and visitors it should be limited to what they need to know, i.e. how to control the lighting, temperature, ventilation on a local scale, how to operate systems such as dual flush toilets, etc. and, if appropriate, some simple tips for using the building ‘out of hours’.		* For building users and visitors it should be limited to what they need to know, i.e. how to control the lighting, temperature, ventilation on a local scale, how to operate systems such as dual flush toilets, etc. and, if appropriate, some simple tips for using the building ‘out of hours’.
−	* For building and facilities management, the guide should go into slightly more depth and should cover issues such as simple maintenance / replacement issues and the control of lighting, temperature and ventilation on a wider scale (i.e. for the whole building, etc). However, it is important to remember that this is a non-technical guide and so it should not go into too much technical detail.	+	* For building and facilities management, the guide should go into slightly more depth and should cover issues such as simple maintenance/replacement issues and the control of lighting, temperature and ventilation on a wider scale (i.e. for the whole building, etc.). However, it is important to remember that this is a non-technical guide and so it should not go into too much technical detail.

	== Pre-arrival information for visitors ==		== Pre-arrival information for visitors ==
Line 117:		Line 117:
	* Don’t assume that something is obvious, but equally don’t patronise.		* Don’t assume that something is obvious, but equally don’t patronise.

−	~~= Find out more =~~	+	= Related articles on Designing Buildings Wiki =
−		+
−	=== Related articles on Designing Buildings Wiki ===	+

	* Health and safety file.		* Health and safety file.
Line 130:		Line 128:
	* Soft landings.		* Soft landings.
	* Technical guide.		* Technical guide.
		+	* Users

	=== External references ===		=== External references ===

Editor at 12:11, 1 August 2018

2018-08-01T12:11:39Z

← Older revision		Revision as of 12:11, 1 August 2018
Line 125:		Line 125:
	* Building owner's manual.		* Building owner's manual.
	* Building user's guide.		* Building user's guide.
		+	* How to write a method statement.
	* Maintenance.		* Maintenance.
	* Preliminaries.		* Preliminaries.

Designing Buildings at 06:46, 1 August 2018

2018-08-01T06:46:13Z

← Older revision		Revision as of 06:46, 1 August 2018
Line 44:		Line 44:
	== Pre-arrival information for visitors ==		== Pre-arrival information for visitors ==

−	This section is predominately for visitors, but it is also useful for building users and or managers to know how to deal with visitors. ~~This section~~ should include brief details of the visitor management strategy including:	+	This section is predominately for visitors, but it is also useful for building users and or managers to know how to deal with visitors. It should include brief details about the visitor management strategy including:

−	* Transport ~~(Including~~ directions, parking and public transport policies).	+	* Transport: directions, parking and public transport policies.
−	* Access ~~(Including~~ any access issues and signing in).	+	* Access: any access issues and signing in.
−	* Facilities ~~(Including~~ details of ~~any~~ toilets, showers, canteens, etc.).	+	* Facilities: details of toilets, showers, canteens, etc.
	* Shared facilities (see below).		* Shared facilities (see below).

Line 62:		Line 62:
	== Safety and emergency information/instructions ==		== Safety and emergency information/instructions ==

−	This section should be split into user groups and~~, on a simple level, it~~ should cover what to do in an emergency (i.e. location of fire muster points, etc.) and also confirm if and when alarms are to be ~~routinely~~ tested. For building managers, ~~this section~~ should also include information on fire marshalling, testing/maintenance regimes for emergency systems and emergency contact numbers.	+	This section should be split into user groups and should cover what to do in an emergency (i.e. location of fire muster points, etc.) and also confirm if and when alarms are to be tested. For building managers, it should also include information about fire marshalling, testing and maintenance regimes for emergency systems and emergency contact numbers.

−	~~Building related operational~~ procedures specific to building type~~/operation:~~	+	== Operational procedures specific to building type ==

	This section will vary from development to development, but could include special operational procedures for the use of laboratories, controlled spaces or any specialist access arrangements, etc.		This section will vary from development to development, but could include special operational procedures for the use of laboratories, controlled spaces or any specialist access arrangements, etc.

−	== Building related incident reporting/feedback arrangements ==	+	== Building related incident reporting and feedback arrangements ==

−	This section should ~~be effectively split into a chain with~~ details of how building users report problems to ~~the~~ building/facilities management and ~~in turn~~ how they deal with this and or pass it on to the relevant person.	+	This section should include details of how building users report problems to building / facilities management and how they deal with this and or pass it on to the relevant person.

−	== Building related training information/links ==	+	== Building related training information / links ==

−	This section should provide details of what building training is available ~~and~~ who delivers it and when. In terms of the building/facilities management, this ~~may~~ include links to specialist outside companies (i.e. for building services operation, etc.).	+	This section should provide details of what building training is available, who delivers it and when. In terms of the building/facilities management, this might include links to specialist outside companies (i.e. for building services operation, etc.).

−	Provision of and access to transport facilities:	+	== Provision of and access to transport facilities ==

−	This section should include details of what transport facilities are available, ~~including~~:	+	This section should include details of what transport facilities are available, such as:

−	* Car/motorbike parking spaces (including information for disabled/car share only spaces).	+	* Car or motorbike parking spaces, including information for disabled or car share only spaces.
−	* Cyclist facilities (including details of any showers/lockers, etc.).	+	* Cyclist facilities, including details of any showers, lockers, etc.
−	* Provision of public transport (including details of nearest stops/stations, destinations and timetables).	+	* Provision of public transport, including details of the nearest stops, stations, destinations and timetables.
	* Contact details for taxi firms.		* Contact details for taxi firms.
	* Details of any green travel initiatives.		* Details of any green travel initiatives.
Line 88:		Line 88:
	== Provision of and access to local amenities ==		== Provision of and access to local amenities ==

−	This section should provide details of local businesses and services relevant to the building users ~~(i.e.~~ cash machines, post boxes, grocery stores, chemists, medical centres etc) and ~~include~~ details on how find them (location maps, etc.).	+	This section should provide details of local businesses and services relevant to the building users, such as; cash machines, post boxes, grocery stores, chemists, medical centres etc and details of how find them (location maps, etc.).

−	== Re-fit, refurbishment and maintenance arrangements/considerations ==	+	== Re-fit, refurbishment and maintenance arrangements / considerations ==

−	This section is predominately for ~~the~~ building management and should include details ~~for~~ the maintenance and replacement of building services/fabric and also considerations for re-fitting/refurbishment of the development (e.g. the location of services and load bearing walls, etc. as well as access and fire considerations). Again, this section should not be too technical and should refer back to the maintenance guides and O&M manuals.	+	This section is predominately for building management and should include details about the maintenance and replacement of building services or fabric and also considerations for re-fitting and refurbishment of the development (e.g. the location of services and load bearing walls, etc. as well as access and fire considerations). Again, this section should not be too technical and should refer back to the maintenance guides and O&M manuals.

	== Links, references and relevant contact details ==		== Links, references and relevant contact details ==
Line 117:		Line 117:
	* Don’t assume that something is obvious, but equally don’t patronise.		* Don’t assume that something is obvious, but equally don’t patronise.

−	~~Realistically, as long as you consider the above and aim to make your guide a useful tool (rather than something required to pass BREEAM), then you should be on the right track.~~	+	= Find out more =

−	= ~~References~~ =	+	=== Related articles on Designing Buildings Wiki ===

−	[https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/ https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/]	+	* Health and safety file.
		+	* Building log book.
		+	* Building owner's manual.
		+	* Building user's guide.
		+	* Maintenance.
		+	* Preliminaries.
		+	* Soft landings.
		+	* Technical guide.
		+
		+	=== External references ===
		+
		+	* [https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/ https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/]

	[[Category:Publications_/_reports]] [[Category:BREEAM]]		[[Category:Publications_/_reports]] [[Category:BREEAM]]

Designing Buildings at 06:36, 1 August 2018

2018-08-01T06:36:23Z

← Older revision		Revision as of 06:36, 1 August 2018
Line 1:		Line 1:
−	~~= How to write a~~ Building User Guide ~~(BUG)~~ =	+	See also: Building User's Guide.
		+
		+	= Introduction =

	The first thing to think about when producing a Building User Guide (BUG) is the layout.		The first thing to think about when producing a Building User Guide (BUG) is the layout.
Line 9:		Line 11:
	* The building’s staff.		* The building’s staff.
	* The non-technical facilities management team/building manager.		* The non-technical facilities management team/building manager.
−	* Other building users, ~~e.g.~~ visitors/community users.	+	* Other building users, such as visitors and community users.

−	This can be achieved by splitting the guide into individual sections or by splitting topics by user group. To make this simpler ~~we generally divide~~ topics up as follows:	+	This can be achieved by splitting the guide into individual sections or by splitting topics by user group. To make this simpler topics can be categorised as follows:

	* Just visiting (usually a separate section at the front of the guide).		* Just visiting (usually a separate section at the front of the guide).
−	* At a ~~Glance~~.	+	* At a glance.
−	* In ~~Depth~~.	+	* In depth.

	This enables information to be presented in a way which allows the reader to pick and choose what is relevant to them.		This enables information to be presented in a way which allows the reader to pick and choose what is relevant to them.
Line 25:		Line 27:
	This should confirm the topics which have been included and on which pages.		This should confirm the topics which have been included and on which pages.

−	== Introduction/How to use the guide ==	+	== Introduction / How to use the guide ==

−	This should provide details of what the guide is for and how it works ~~(i.e.~~ if you are splitting the topics by user (see above) then explain what is relevant and to ~~who)~~.	+	This should provide details about what the guide is for and how it works - if you are splitting the topics by user (see above) then explain what is relevant and to whom.

	== Overview of the building and its environmental strategy ==		== Overview of the building and its environmental strategy ==

−	This should be kept reasonably short but should details of how the building works in terms of layout and use~~, but~~ should also briefly cover information on the buildings environmental strategy (~~e.g.~~ energy/water/waste ~~efficiency policy/strategy~~) and how users should engage ~~with/~~deliver it.	+	This should be kept reasonably short but should include details of how the building works in terms of layout and use. It should also briefly cover information on the buildings environmental strategy (energy, water, waste) and how users should engage deliver this.

	== Building services overview and access to controls ==		== Building services overview and access to controls ==

−	This section should ~~very definitely~~ be split between building users/visitors and ~~the~~ building/facilities management.	+	This section should be split between building users / visitors and building / facilities management:
−		+
−	For building users/visitors it should simply be limited to what they need to know (i.e. how to control the lighting/temperature/ventilation on a local scale, how to operate systems such as dual flush toilets, etc. and, if appropriate, some simple tips for using the building ‘out of hours’).	+

−	For building/facilities management, the guide should go into slightly more depth and should ~~perhaps~~ cover issues such as simple maintenance/replacement issues and the control of lighting/temperature/ventilation on a wider scale (i.e. for the whole building, etc). However, it is important to remember that this is a non technical guide and ~~therefore~~ should not go into too much technical detail.	+	* For building users and visitors it should be limited to what they need to know, i.e. how to control the lighting, temperature, ventilation on a local scale, how to operate systems such as dual flush toilets, etc. and, if appropriate, some simple tips for using the building ‘out of hours’.
		+	* For building and facilities management, the guide should go into slightly more depth and should cover issues such as simple maintenance / replacement issues and the control of lighting, temperature and ventilation on a wider scale (i.e. for the whole building, etc). However, it is important to remember that this is a non-technical guide and so it should not go into too much technical detail.

	== Pre-arrival information for visitors ==		== Pre-arrival information for visitors ==

Editor at 13:36, 11 July 2018

2018-07-11T13:36:10Z

Show changes

Fpwilliamson at 16:04, 21 March 2018

2018-03-21T16:04:36Z

← Older revision		Revision as of 16:04, 21 March 2018
Line 117:		Line 117:

	Realistically, as long as you consider the above and aim to make your guide a useful tool (rather than something required to pass BREEAM), then you should be on the right track.		Realistically, as long as you consider the above and aim to make your guide a useful tool (rather than something required to pass BREEAM), then you should be on the right track.
		+
		+	= References =
		+
		+	[https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/ https://www.bsria.co.uk/information-membership/bookshop/publication/building-manuals-and-building-user-guides-guidance-and-worked-examples/]

	[[Category:Articles_needing_more_work]] [[Category:BREEAM]]		[[Category:Articles_needing_more_work]] [[Category:BREEAM]]

Fpwilliamson at 15:54, 21 March 2018

2018-03-21T15:54:59Z

← Older revision		Revision as of 15:54, 21 March 2018
Line 1:		Line 1:
−	= How to write a Building User Guide =	+	= How to write a Building User Guide (BUG) =

−	The first thing to think about when producing your Building User ~~guide~~ is the layout.	+	The first thing to think about when producing your Building User Guide (BUG) is the layout.

	The guide should be kept short and light. The best way of doing this is to use headings, bullet points and pictures/diagrams. It is important to avoid large blocks of text and unnecessary detail. Remember a picture can speak 1000 words.		The guide should be kept short and light. The best way of doing this is to use headings, bullet points and pictures/diagrams. It is important to avoid large blocks of text and unnecessary detail. Remember a picture can speak 1000 words.

Fpwilliamson at 15:53, 21 March 2018

2018-03-21T15:53:31Z

Fpwilliamson: Created page with "= How to write a Building User Guide = The first thing to think about when producing your Building User guide is the layout. The guide should be kept short and light. The best ..."

2018-03-21T15:51:22Z

Created page with "= How to write a Building User Guide = The first thing to think about when producing your Building User guide is the layout. The guide should be kept short and light. The best ..."

New page

= How to write a Building User Guide =

The first thing to think about when producing your Building User guide is the layout.

The guide should be kept short and light. The best way of doing this is to use headings, bullet points and pictures/diagrams. It is important to avoid large blocks of text and unnecessary detail. Remember a picture can speak 1000 words.

The guide should be designed for the following user groups (where relevant):

* The building’s staff
* The non technical facilities management team/building manager
* Other building users e.g. visitors / community users

This can be achieved by splitting the guide into individual sections or by splitting topics by user group. To make this simpler we generally divide topics up as follows:

* Just visiting (usually a separate section at the front of the guide)
* At a Glance
* In Depth

This enables information to be presented in a way which allows the reader to pick and choose what is relevant to them.

== Contents: ==

The BREEAM guidance under the New Construction 2011 scheme details what topics the guide should cover. Therefore it is important that your guide, as a minimum has the following sections:

=== Contents page: ===

This should confirm the topics which have been included and on which pages

=== Introduction/How to use the guide: ===

This should provide details of what the guide is for and how it works (i.e. if you are splitting the topics by user (see above) then explain what is relevant and to who).

=== Overview of the building and its environmental strategy: ===

This should be kept reasonably short but should details of how the building works in terms of layout and use, but should also briefly cover information on the buildings environmental strategy (e.g. energy/water/waste efficiency policy/strategy) and how users should engage with/deliver it.

=== Building services overview and access to controls: ===

This section should very definitely be split between building users/visitors and the building/facilities management.

For building users/visitors it should simply be limited to what they need to know (i.e. how to control the lighting/temperature/ventilation on a local scale, how to operate systems such as dual flush toilets etc and, if appropriate, some simple tips for using the building ‘out of hours’).

For building/facilities management, the guide should go into slightly more depth and should perhaps cover issues such as simple maintenance/replacement issues and the control of lighting/temperature/ventilation on a wider scale (i.e. for the whole building etc). However, it is important to remember that this is a non technical guide and therefore should not go into too much technical detail.

=== Pre-arrival information for visitors: ===

This section is predominately for visitors, but it is also useful for building users and or managers to know how to deal with visitors. This section should include brief details of the visitor management strategy including:

* Transport (Including directions, parking and public transport policies)
* Access (Including any access issues and signing in)
* Facilities (Including details of any toilets, showers, canteens etc)
* Shared Facilities (see below)

=== Provision of and access to shared facilities: ===

This section only applies where there are shared facilities within the development but should cover all aspects of how to use the shared facilities as follows:

* How to book
* What is available, to who and when
* Access arrangement (in and out of hours)
* Any other information (costs, available equipment etc)

=== Safety and emergency information / instructions: ===

This section should be split into user groups and, on a simple level, it should cover what to do in an emergency (i.e. location of fire muster points etc) and also confirm if and when alarms are to be routinely tested. For building managers, this section should also include information on fire marshalling, testing/maintenance regimes for emergency systems and emergency contact numbers.

Building related operational procedures specific to building type/operation:

This section will vary from development to development, but could include special operational procedures for the use of laboratories, controlled spaces or any specialist access arrangements etc.

=== Building related incident reporting/feedback arrangements: ===

This section should be effectively split into a chain with details of how building users report problems to the building/facilities management and in turn how they deal with this and or pass it on to the relevant person.

=== Building related training information / links: ===

This section should provide details of what building training is available and who delivers it and when. In terms of the building/facilities management, this may include links to specialist outside companies (i.e. for building services operation etc).

Provision of and access to transport facilities:

This section should include details of what transport facilities are available, including:

* Car/motorbike parking spaces (including information for disabled/car share only spaces)
* Cyclist facilities (including details of any showers/lockers etc)
* Provision of public transport (Including details of nearest stops/stations, destinations and timetables)
* Contact details for taxi firms
* Details of any green travel initiatives

=== 1.1.10 Provision of and access to local amenities: ===

This section should provide details of local businesses and services relevant to the building users (i.e. cash machines, post boxes, grocery stores, chemists, medical centres etc) and include details on how find them (location maps etc).

=== 1.1.11 Re-fit, refurbishment and maintenance arrangements/considerations: ===

This section is predominately for the building management and should include details for the maintenance and replacement of building services/fabric and also considerations for re-fitting/refurbishment of the development (e.g. the location of services and load bearing walls etc as well as access and fire considerations). Again this section should not be too technical and should refer back to the maintenance guides and O&M manuals.

=== 1.1.12 Links, references and relevant contact details: ===

This section speaks for itself. However, it is important that it is limited to the relevant sections and isn’t ‘bulked out’ with general websites etc which are not directly relevant.

= Building user Guide – do’s and don’t’s =

The following are some do’s and don’t’s to consider when preparing your guide:

== Do’s: ==

* Do keep it simple and to the point
* Do ensure that all the required topics are covered
* Do use headings to differentiate between sections/topics
* Do make it relevant to the intended users
* Do present it in a way which is accessible to the intended users.

== Don’t’s: ==

* Don’t copy large sections of manufacturers’ information from the O&M manuals.
* Don’t include too much block text
* Don’t try and cover too much
* Don’t assume that something is obvious, but equally don’t patronise

Realistically, as long as you consider the above and aim to make your guide a useful tool (rather than something required to pass BREEAM), then you should be on the right track.

[[Category:Articles_needing_more_work]] [[Category:BREEAM]]

← Older revision		Revision as of 15:53, 21 March 2018
Line 18:		Line 18:

	This enables information to be presented in a way which allows the reader to pick and choose what is relevant to them.		This enables information to be presented in a way which allows the reader to pick and choose what is relevant to them.
−
−	~~== Contents: ==~~

	The BREEAM guidance under the New Construction 2011 scheme details what topics the guide should cover. Therefore it is important that your guide, as a minimum has the following sections:		The BREEAM guidance under the New Construction 2011 scheme details what topics the guide should cover. Therefore it is important that your guide, as a minimum has the following sections:

−	=== Contents page: ===	+	== Contents page: ==

	This should confirm the topics which have been included and on which pages		This should confirm the topics which have been included and on which pages

−	=== Introduction/How to use the guide: ===	+	== Introduction/How to use the guide: ==

	This should provide details of what the guide is for and how it works (i.e. if you are splitting the topics by user (see above) then explain what is relevant and to who).		This should provide details of what the guide is for and how it works (i.e. if you are splitting the topics by user (see above) then explain what is relevant and to who).

−	=== Overview of the building and its environmental strategy: ===	+	== Overview of the building and its environmental strategy: ==

	This should be kept reasonably short but should details of how the building works in terms of layout and use, but should also briefly cover information on the buildings environmental strategy (e.g. energy/water/waste efficiency policy/strategy) and how users should engage with/deliver it.		This should be kept reasonably short but should details of how the building works in terms of layout and use, but should also briefly cover information on the buildings environmental strategy (e.g. energy/water/waste efficiency policy/strategy) and how users should engage with/deliver it.

−	=== Building services overview and access to controls: ===	+	== Building services overview and access to controls: ==

	This section should very definitely be split between building users/visitors and the building/facilities management.		This section should very definitely be split between building users/visitors and the building/facilities management.
Line 43:		Line 41:
	For building/facilities management, the guide should go into slightly more depth and should perhaps cover issues such as simple maintenance/replacement issues and the control of lighting/temperature/ventilation on a wider scale (i.e. for the whole building etc). However, it is important to remember that this is a non technical guide and therefore should not go into too much technical detail.		For building/facilities management, the guide should go into slightly more depth and should perhaps cover issues such as simple maintenance/replacement issues and the control of lighting/temperature/ventilation on a wider scale (i.e. for the whole building etc). However, it is important to remember that this is a non technical guide and therefore should not go into too much technical detail.

−	=== Pre-arrival information for visitors: ===	+	== Pre-arrival information for visitors: ==

	This section is predominately for visitors, but it is also useful for building users and or managers to know how to deal with visitors. This section should include brief details of the visitor management strategy including:		This section is predominately for visitors, but it is also useful for building users and or managers to know how to deal with visitors. This section should include brief details of the visitor management strategy including:
Line 52:		Line 50:
	* Shared Facilities (see below)		* Shared Facilities (see below)

−	=== Provision of and access to shared facilities: ===	+	== Provision of and access to shared facilities: ==

	This section only applies where there are shared facilities within the development but should cover all aspects of how to use the shared facilities as follows:		This section only applies where there are shared facilities within the development but should cover all aspects of how to use the shared facilities as follows:
Line 61:		Line 59:
	* Any other information (costs, available equipment etc)		* Any other information (costs, available equipment etc)

−	=== Safety and emergency information / instructions: ===	+	== Safety and emergency information / instructions: ==

	This section should be split into user groups and, on a simple level, it should cover what to do in an emergency (i.e. location of fire muster points etc) and also confirm if and when alarms are to be routinely tested. For building managers, this section should also include information on fire marshalling, testing/maintenance regimes for emergency systems and emergency contact numbers.		This section should be split into user groups and, on a simple level, it should cover what to do in an emergency (i.e. location of fire muster points etc) and also confirm if and when alarms are to be routinely tested. For building managers, this section should also include information on fire marshalling, testing/maintenance regimes for emergency systems and emergency contact numbers.
Line 69:		Line 67:
	This section will vary from development to development, but could include special operational procedures for the use of laboratories, controlled spaces or any specialist access arrangements etc.		This section will vary from development to development, but could include special operational procedures for the use of laboratories, controlled spaces or any specialist access arrangements etc.

−	=== Building related incident reporting/feedback arrangements: ===	+	== Building related incident reporting/feedback arrangements: ==

	This section should be effectively split into a chain with details of how building users report problems to the building/facilities management and in turn how they deal with this and or pass it on to the relevant person.		This section should be effectively split into a chain with details of how building users report problems to the building/facilities management and in turn how they deal with this and or pass it on to the relevant person.

−	=== Building related training information / links: ===	+	== Building related training information / links: ==

	This section should provide details of what building training is available and who delivers it and when. In terms of the building/facilities management, this may include links to specialist outside companies (i.e. for building services operation etc).		This section should provide details of what building training is available and who delivers it and when. In terms of the building/facilities management, this may include links to specialist outside companies (i.e. for building services operation etc).
Line 87:		Line 85:
	* Details of any green travel initiatives		* Details of any green travel initiatives

−	==~~= 1.1.10~~ Provision of and access to local amenities: ===	+	== Provision of and access to local amenities: ==

	This section should provide details of local businesses and services relevant to the building users (i.e. cash machines, post boxes, grocery stores, chemists, medical centres etc) and include details on how find them (location maps etc).		This section should provide details of local businesses and services relevant to the building users (i.e. cash machines, post boxes, grocery stores, chemists, medical centres etc) and include details on how find them (location maps etc).

−	==~~= 1.1.11~~ Re-fit, refurbishment and maintenance arrangements/considerations: ===	+	== Re-fit, refurbishment and maintenance arrangements/considerations: ==

	This section is predominately for the building management and should include details for the maintenance and replacement of building services/fabric and also considerations for re-fitting/refurbishment of the development (e.g. the location of services and load bearing walls etc as well as access and fire considerations). Again this section should not be too technical and should refer back to the maintenance guides and O&M manuals.		This section is predominately for the building management and should include details for the maintenance and replacement of building services/fabric and also considerations for re-fitting/refurbishment of the development (e.g. the location of services and load bearing walls etc as well as access and fire considerations). Again this section should not be too technical and should refer back to the maintenance guides and O&M manuals.

−	==~~= 1.1.12~~ Links, references and relevant contact details: ===	+	== Links, references and relevant contact details: ==

	This section speaks for itself. However, it is important that it is limited to the relevant sections and isn’t ‘bulked out’ with general websites etc which are not directly relevant.		This section speaks for itself. However, it is important that it is limited to the relevant sections and isn’t ‘bulked out’ with general websites etc which are not directly relevant.